Shaun R. Knox
Virginia Beach, VA 23462
Email: ac46mn@r.postjobfree.com
Education
Salem High School
English and Fine Arts. Regular Diploma
Graduation: June 1996
Summary of Skills
Customer Service, 4 years
Collections, 6 years
Detail-orientation
Organization
Microsoft Office
Data Entry
Problem Solving
Empathy for customers
Team player
Skip tracing
Overcoming objectives
Time management
Work Experience
LoanCare Loan Officer Assistant 12/2014-Present
Ensured files move through processing and closing in a timely manner (averaged 140-160 files assigned per month)
Processed loans from FHA, USDA and private loans
Specialized in modification and short sales
Worked and maintained a professional relationship with underwriters to ensure package was completed
Processed front end of loans, calculations included
LoanCare
Virginia Beach, VA Loan Counselor III 02/2011-12/2014
Administering an inbound and outbound dialer system for delinquent borrowers
Obtaining borrowers monthly expenses to obtain their reason for delinquency
Assisting borrowers with financial planning for repayment plan
Ability to demonstrate knowledge of loss mitigation and foreclosure process and timelines
Utilizing skip tracing techniques to locate borrowers
Achievements:
consistently meeting monthly production metrics
promotion to Loan Counselor III in February 2013
Michael Wayne Investments Inc.
Virginia Beach, VA Collector 01/2008-12/2010
collect for car loans issued by the Auto Connection
Tidewater Finance Company
Virginia Beach, VA Account Manager 07/2006-01/2008
Contacting clients to collect funds on past due accounts.
Utilize first call resolution and calming techniques with difficult clients.
Organization and time management to be an effective account manager.
NCO Financial
Virginia Beach, VA Collector 05/2005-07/2006
collect for corporate business's with AT&T accounts
Achievements:
collector of the month 5 months in a row
References
Michael Wayne Investments, Inc.
Manager: Rudy Elliot
Phone: 757-***-****
Address: 6336 E Va. Beach Blvd.23502
Tidewater Finance Company
Manager: Jim James
Phone: 757-***-****
Address: 6520 Indian River Rd. Virginia Beach 23464
NCO Financial
Manager: Jackie Parker
Phone: 757-***-****
Address: 4740 Baxter Rd. # 103 Virginia Beach Va. 23462