Sign in

Manager Customer Service

Virginia Beach, Virginia, United States
April 18, 2018

Contact this candidate


Shaun R. Knox

**** ********* ***** ***.***

Virginia Beach, VA 23462




Salem High School

English and Fine Arts. Regular Diploma

Graduation: June 1996

Summary of Skills

Customer Service, 4 years

Collections, 6 years



Microsoft Office

Data Entry

Problem Solving

Empathy for customers

Team player

Skip tracing

Overcoming objectives

Time management

Work Experience

LoanCare Loan Officer Assistant 12/2014-Present

Ensured files move through processing and closing in a timely manner (averaged 140-160 files assigned per month)

Processed loans from FHA, USDA and private loans

Specialized in modification and short sales

Worked and maintained a professional relationship with underwriters to ensure package was completed

Processed front end of loans, calculations included


Virginia Beach, VA Loan Counselor III 02/2011-12/2014

Administering an inbound and outbound dialer system for delinquent borrowers

Obtaining borrowers monthly expenses to obtain their reason for delinquency

Assisting borrowers with financial planning for repayment plan

Ability to demonstrate knowledge of loss mitigation and foreclosure process and timelines

Utilizing skip tracing techniques to locate borrowers


consistently meeting monthly production metrics

promotion to Loan Counselor III in February 2013

Michael Wayne Investments Inc.

Virginia Beach, VA Collector 01/2008-12/2010

collect for car loans issued by the Auto Connection

Tidewater Finance Company

Virginia Beach, VA Account Manager 07/2006-01/2008

Contacting clients to collect funds on past due accounts.

Utilize first call resolution and calming techniques with difficult clients.

Organization and time management to be an effective account manager.

NCO Financial

Virginia Beach, VA Collector 05/2005-07/2006

collect for corporate business's with AT&T accounts


collector of the month 5 months in a row


Michael Wayne Investments, Inc.

Manager: Rudy Elliot

Phone: 757-***-****

Address: 6336 E Va. Beach Blvd.23502

Tidewater Finance Company

Manager: Jim James

Phone: 757-***-****

Address: 6520 Indian River Rd. Virginia Beach 23464

NCO Financial

Manager: Jackie Parker

Phone: 757-***-****

Address: 4740 Baxter Rd. # 103 Virginia Beach Va. 23462

Contact this candidate