Customer Service Sales
Resume:
EXPERIENCE
Teleperformance, Richmond VA Banking MSR & Mentor
January 2017 - March 2018
● Regular use of basic math when handling balance and recent transaction inquiries
● Providing confidential information to caller only after properly authenticating caller in accordance to set policy and procedures
● Ability to handle escalated issues very well and working to diffuse situations to ensure customer satisfaction
● Solved complex problems with multiple software programs simultaneously in a timely manner
● First contact for the initiation of ACH & debit card disputes possible fraud claims
● Assist with new hire training on policies and procedure
● Review customer accounts and advised them on services and products for banking needs
● Assisted customers with online accounts and features of eService
● Promoted to Senior Banking/Mentor after within 6 months as MSR Sport Clips, M echanicsville, VA Stylist/Assistant Manager November 2014 - March 2016
● Had access to safe in store, handles all cash and store funds, corrects till and safes discrepancies and prepares bank deposits.
● Responsible for training and hiring new employees
● Demonstrated creative artistry and technical skill in designing and executing men, women, and children's cuts.
● Met or exceeded sales and productivity goals throughout tenure, achieving Top 2 ranking (out of 10 stylists) month over month for add-on product sales
Haywood Hair Images, R ichmond, Va Stylist Assistant & Receptionist
January 2014 - September 2014
● Processed customer check-out including cash, check and credit cards
● Shampoo and blow-dry hair i providing other hair services, such as color application, relaxers, and scalp treatments and massages
● Managed appointment book and inventory
● Upheld the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
DANIELLE LOGAN
3600 B Queen Mary CT
Richmond, Va 23223
***************@*****.***
STRONGEST ATTRIBUTES
Retail Sales
6+ years of customer service
experience
1+ years in a call center
setting
Ability to type 42 wpm
Consistently met or
surpassed performance
metrics and department
goals
AWARDS
Top MSAT Promoter for the
Month August 2016
Top MSAT Promoter for the
Month November 2016
Top MSAT Promoter for the
Month January 2017
Top MSAT Promoter for the
Month May 2017
Top MSAT Promoter for Month
December 2017
LICENSE & CERTIFICATION
COSMETOLOGY - Department of
Professional and Occupational
Regulation
EDUCATION
Highland Springs High,
Highland Springs, Va
Advance Diploma
September 2010 - June 2014
REFERENCES
SAM MERTZ
Supervisor/ Recruiter
TELEPERFORMANCE
THOMAS O’CHASE
Deposit QA Analyst
TELEPERFORMANCE
MISTEN LEWIS
Deposit MSR
TELEPERFORMANCE
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