Manager Customer Service

Drew Anderson

* * * * ******** PL UNIT * * *

F I SHERS, I NDIANA, 4 6 0 3 7

***- * * * - * 3 6 6

A L ***********@*****.***

Resume Summary

9+ years of experience as a strategic partner within the RPO, MSP, Recruiting, Staffing and Talent Acquisition realm

Successful implementation and execution of strategic recruiting/sourcing practices to support high volume RPO and MSP Programs

Establish strong relationships and interface with key decision makers (Stakeholders, Hiring Managers, HR Partners, etc) on attracting top talent, workforce planning, and headcount retention Broad scope of recruiting acumen with expertise within the Technical (Engineering, Biomedical Engineering, Pharmaceutical, IT), Non-Technical (Customer Service, Call Center) and Commercial space. Work Experience

MS-IL STAFFING AND PACKAGING, INDIANAPOLIS, INDIANA Regional Director of Recruiting & Operations, Oct 2017 – Present Serve as external strategic consultant and counsel to Business Partners and HR Leaders in the development of recruitment and retention strategies for workforce. Lead region in the development and delivery of strategic recruitment plan Partner with other Regional Director and Corporate Executives on brand awareness initiatives Oversee daily, weekly, monthly and quarterly assessments and forecasts of operations financial performance against budget.

Assess external labor market conditions to consult regional customers on current market trends and suggest the most effective, economical and appropriate recruiting methods. Provide constant evaluation of the territory’s requisition load in order to guarantee optimal efficiency in recruitment activity

KELLY SERVICES, INDIANAPOLIS, INDIANA

Recruiting Program Manager, Sep 2016 – Oct 2017

Served as key liaison and main point of contact for Program Stakeholders and Hiring Managers Engaged with internal recruitment team, on-site management, and external national team to design, implement and execute robust recruiting process that cut the average time to fill by 50% for 2016 Utilized conventional and unconventional recruiting sources (internet, campus recruitment, advertising, job fair, local organizations) to attract, identify and recruit a consistently diverse candidate pipeline

Worked with hiring managers to effectively refine job requirements and implement hiring strategies and initiatives to meet contingent workforce needs Established and reported on performance metrics for all program activities including: program usage, compliance and satisfaction, service level KPI’s, cost savings, and spend under the program ALLEGIANT INTERNATIONAL, INDINAPOLIS, INDIANA

Recruiting & Vendor Manager - Executive Services, Feb 2015 – Sep 2016 Managed full life-cycle recruiting process to attract and on-board high level Engineering and IT consultants with wide ranging skill-sets

Performed workforce succession planning and outline strategic hiring plans to meet corporate objectives

Developed, launched, and integrated comprehensive sourcing strategies, building talent pipeline through networking, direct sourcing and consultant referrals. Simplified and standardized sourcing process to lower outsourced agency use from 80% to 25% by Q3 of 2016.

Built and supported holistic global talent acquisition program to efficiently bridge the gap between recruiting and on-boarding process

Stay abreast of global employment trends affecting the recruitment function, current employment legislation and policies.

PRO UNLIMITED - ON-SITE @ ROCHE DIAGNOSTICS, INDIANAPOLIS, INDIANA Sr. Client Services Consultant, May 2013 – Feb 2015 Act as liaison between Customer and Vendors on requirement issues while maintaining the integrity of Service Level Requirements.

Tasked with managing and filling all open requisitions within the IT, Engineering, Clinical, and Scientific work groups of Roche Diagnostics.

Served as an internal consultant of Business Partners and HR Leaders on the development of recruitment strategies tailored for each specific work group. Maintained expert knowledge of openings and provided proactive solutions to fill requisitions quickly with high quality talent

Created and maintained a diverse talent resource pipeline Identified trends and make recommendations on actions in the attraction of top talent Developed relationships with third party recruitment agencies and staffing firms to manage the procurement and measurement process

Implemented and utilized internal CRM to properly communicate with recruiting vendors and hiring managers simultaneously

Formulate and manage regional recruitment assignments as and when necessary Meet and exceed pre-agreed KPIs and revenue targets. MAETRICS, INDIANAPOLIS, INDIANA

Sr. Consultant Recruiting Lead, Jan 2011 – May 2013 Partnered with hiring managers and Maetrics leaders to lead recruiting efforts for Clinical Development organization (MD’s, Regulatory, Clinical Ops, Pharmacovigilance, etc.). Championed the successful fulfillment of a large scale global hiring project for Depuy Synthes during FDA audit and product recall that resulted in the recruitment and on-boarding of over 500 consultants in approximately 90 days.

Created and executed robust sourcing and recruitment marketing strategies to attract, source, recruit and place high level Engineering, Pharmaceutical and Biomedical consultants globally Tenaciously built talent pipelines through networking, employee referrals, cold-calling, events and other creative channels.

Helped define and reinforce a consistent recruiting process at Maetrics hat resulted in a superior candidate and hiring manager experience.

Leveraged external and internal talent data to best inform hiring managers, and guide them to make smart hiring decisions

Proactively developed strong partnerships with market leaders and SME’s to find talent Conducted in-depth talent phone screens, in-person interviews, and facilitated internal team discussions regarding candidates.

AEROTEK, INDIANAPOLIS, INDIANA

Account Recruiting Manager, Jan 2010 – Jan 2011

Specifically assigned to various Engineering and IT accounts to provide end to end recruiting service. Partnered with Account Manager and team to stay abreast of customer specific hiring needs. Utilized strong database mining, networking contacts and competitor cold calling outreach to achieve a fill percentage in the 90th percentile.

Actively sourced and recruited contingent labor through the appropriate methods – advertising, job sites, career fairs, professional networks, social media, referrals, etc. to build pipeline of talent. Developed and maintained effective relationships with professional, industry and social networks to source qualified candidates.

Scheduled and coordinated phone and on-site interviews with hiring managers Conducted and provided oversight to pre-employment testing Led and participated in talent acquisition department special projects and performs other duties as assigned

Education

UNIVERSITY OF SOUTHERN INDIANA, EVANSVILLE, INDIANA Online Journalism/Communication Studies

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