Customer Service Manager

Brenda Maneiro

**** ***** ***** *************@*****.***

Spring Lake, North Carolina 28390 786-***-****

SUMMARY

Eighteen years in accounts receivables, billing, credit, and collections for multimillion dollar companies. Currently seeking diversity, professional challenge, and opportunity within the career field. Strong leadership skillset, career growth valued, and goal oriented.

EXPERIENCE

Steiner Leisure Management 11/2012 –02/2018

Senior Accounts Receivables Specialist

Manager five internal companies. Functioned as adjacent liaison with external auditors.

* Autonomous and deadline driven Assist in year-end audit

* Prepare and maintain various reports * Manual billing

* Collections Identify and execute process adjustments

* Accounts Receivables full cycle month-end close

* Cash receipts posting

* Reconciling all related expenses, revenue, and receivables to general ledger

* Assisting the company’s controller with any projects as assigned

Chroniscript Pharmacy 09/2008 – 05/2012

Credit & Collection Specialist

Independently managed the product flow of pharmaceutical goods for the company. Oversaw and analyzed patient needs to assist in their care requirements.

* Overseeing Call Center billing and following-up accordingly

* Collection calls & negotiations with challenging accounts

* Processing, posting payments, and month-end close

* Provide outstanding customer support services

* Reconcile monthly credit card statements

* Monthly Medicare/Medicaid Insurance Verification

Health Coalition, Inc. 02/2007 - 07/2008

Credit & Collection Manager

Led the reform and reorganization of financial accounts. Identified potential company loss and analyzed financial contractual areas for company financial gains.

* Managed and mentored staff of three

* Solely responsible for the collection of $36K in finance charges

* Average of $1.5 million dollars on in monthly collections

* Streamlined implementation of record maintenance and managed client profiles

* Communicated regularly with sales team to insure sales opportunities were maximized

* Established payment terms and credit limits based upon use of Dunn &Brad reports and other sources

Clearwater Credit Company, LLC 09/2005 - 12/2007

Credit Collections Loan Originator

Evaluated customers for optimal financial readiness. Directed collections and assisted in the flow of collateral reclaiming.

* Reviewed and approved consumer credit for high-risk customers against underwriting criteria

* Generated and maintained adverse action notices

* Streamlined implementation of customer files pursuant to state regulations

* Confirmed recording of lien

* Maintained insurance binders

* Strategic collection calls to assist customers to move their account forward

Catholic Family Center 12/2000 - 07/2005

Junior Accountant

Administrative accountant for a 501(c)3. Reviewed grant proposals for accuracy and accountability per contractual requirements.

* Monitored daily cash flow

* Reviewed and managed contracts

* Voucher deficit funded contracts to state, county, city, and other governmental organizations

* Assisted Program Managers with budget modifications

* Conducted coding of daily deposit for proper allocation

* Posting of cash receipts to the general ledger

* Reconciled all related expenses, revenue and receivables to general ledger

* Prepared and posted approved month-end journal entries

* Collections calls and mailing of statements

* Assisted in year-end audit

* Back up to accounts payable

Nalge Nunc International/Thermo Scientific 11/1989 - 07/2000

Marketing Assistant

Customer service representative. Administrative assistant to engineering.

* Liaison for Marketing with manufacturing department

* Data tracker reporting utilizing Excel

* Supported and created manufacturing synopsis

* Customer Service Support

* Administrative Duties

Education

Business Collections Law Certificate (6 hour) Rockhurst University 2006

Bachelor’s Degree (72 credit hours) St. John Fisher College 2002

Associate of Occupational Studies Degree/Legal Rochester Business Institute 1996

Associate of Occupational Studies Degree/Exec. Rochester Business Institute 1998

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