Customer Service Manager

Ayaz Naser AL-Amoodi

OBJECTIVE:

Dynamic professional with over 9 years UAE experienced serving as a customer services, Visa Consultant, Admin And Documents Controller, seeking to play a key role in a result-oriented organization, as part of its winning team by working efficiently and effectively, with a positive approach and total commitment. Thrives on challenges and quickly adapts to new environment and responsibilities, to achieve steady growth.

Servicing Clients:

Blue Eyes Toruism, Fixit Express Documents Controller, Rashid Bin Jamee Documents controller, Al Ghanem Business Management Services, Suhel Dayani Associate Office, Best Cargo Company etc….

Worked for EDNRD and SAUDI Consulate all Consulate Visa process like INDIA, ITALY, GERMANY, FRANCE,NEITHERLAND, POLAND, BELGIUM, AUSTRIA, ALL SCHENGEN COUNTRIES, USA, UNITED KINGDOM, AUSTRALIA, CHINA, THAILAND,BRAZIL, EGYPT, FRANCE, JAPAN, KOREA, GREECE, CYPRUS,DENMARK, ETHOPIA, AFRICA, BELGIUM,PHILIPPINE, PAKISTAN AND, SAUDI VISA, Documents clearance. Dubai U.A.E. EMMIGRATION APPLICATION AND EMIRATES ID, MEDICAL . (INBOND AND OUT BOND VISA SERVICESS).

WORK EXPERIENCE:

Designation: Manager & Visa Consultant-Blue Eyes Tourism -2015-till date

Blue Eyes Tourism – Dubai, UAE.

Dec 2015 – Till Date.

Carrier Progression with Blue Eyes Tourism Visa Consultant:

Year

Designation

2015– Till Date

Visa Consultant / Admin

Accurately process all ticketing and hotel reservation transactions.

Visa processing for all countries.

Prepared documents for visa application.

Prepared travel insurance for customers.

Designation: Customer Support Services-Fixit Express -2014-2015

Fixit Express Documents Controller - Travel Services-Dubai,UAE

Nov 2014 - Sep 2015

Carrier Progression with Fixit Express Documents controller:

Year

Designation

2014– 2015

Customer Service cum Admin

Responsibilities:

Filing,receiving and releasing Quality Assurance department documents

Maintaining customers data.

Following up with sales team for their daily,weekly and monthly reports.

Prepare comparison reports of slaes and submit to the G.M. for review.

Maintaining office correspondence, faxes and scanning of documents.

Preparing daily attendance of employees and forwarding to accounts dept.

Assist HR and Accounts dept. in their activities.

Managing archival activities for all documents for future references.

Designation: Visa Consultant

Rashid Bin Jamee -Dubai,UAE

Feb2011 –Sep 2014

Year

Designation

2011– 2014

Visa Consultant

Responsibilities:

Accurately process all ticketing and hotel reservation transactions.

Visa processing for all countries.

Prepared documents for visa application.

Prepared travel insurance for customers.

Carrier Progression with Rashid Bin Jamee:

Designation: Documents controller

Al Ghanem Business Management Services (working for INDIAN Consulate)- Dubai-Year DEC 2008-DEC 2010

Carrier Progression with Al Ghanem Business Management Services :

Year

Designation

2008 - 2010

Documents controller

Responsibilities:

Making application for consulate.

Resolve customers problems related to passport, visas, Educational certificate, Marriage certificates etc.

Attestation services for all government certificates.

ACADEMIC QUALIFICATION:

Degree / Qualification

Year

Percentage

Bcom (Computers) [Himes University]

2013

71.4%

SBTET[Board of Diploma ]

2010

72.8%

SSC [Board of Secondary Education]

2005

60.5%

COMPUTER SKILLS:

Application Packages : MS Office 98, 2003 & 2007, Outlook.

Operating Systems : Win 98, Win 2000 and XP,Vista, Win 7 & Win 8

Type Writing : 90 W.PM, 100 Accuracy in both keyboard

English and Arabic.

PERSONALSKILLS:

Aself starter with the drive and ambition to succeed in a competitive target driven work environment.

Multi tasking, deliver deadlines and handle assignments under high pressure.

Self-Motivated, Quick learner, Proactive andteam Player.

Quickly adapts at interacting with potential customers and enhancing existing client relationships.

Expert in handling people of diverse nationalities and renowned for

being an excellent team player.

PERSONAL DETAILS

Date of Birth : December 31st, 1986

Gender : Male

Marital status : single

Nationality : India

Languages Known : English, Hindi, Urdu, and Arabic (Basic)

Visa status : Employment/Residence Visa (Transferable)

References : Available upon request

DECLARATION:

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

Ayaz Naser Al-Amoodi.

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