Customer Service Personal Assistant

STEPHANIE NEWTON

************@*****.***

Focused individual who strives for growth and offers phenomenal ambition to see projects through to their completion and ultimate success.

Willing to take on any job in support of operations and enhance customer satisfaction. Dependable & motivated with a flexible schedule and adaptable mentality. Efficient with strong interpersonal and coaching skills. Positive track record of exceeding expectations, building and retaining long-term customer relations and supplying quality services.

Detail-oriented

Problem-solving skills

Customer service oriented

Team building

Employee training

Organizing and prioritizing

Time management

Works well under pressure

Guest and client satisfaction

Professional demeanor

10/2011 to Current

INTERURBAN RESTAURANT

Oklahoma City, OK

Catering

Training staff on all aspects of catering practices, customer service standards, food prepping, the collection of all equipment needed for each catering event, set up of event room, breakdown of equipment after events, and productivity strategies.

Managing customer service by overseeing operations and resolve issues in a timely manner. Verifying supplies availability throughout event duration by monitoring and restocking food and service stations. Maintaining cleanliness and organization throughout events. Maintaining knowledge of current menu items, garnishes, ingredients and preparation methods. Inquiring about guest satisfaction, anticipated additional needs and happily fulfilled requests. Effectively communicating with kitchen staff regarding customer allergies, dietary needs and other special requests. Skillfully anticipating and addressing guests' service needs. 04/2002 to 12/2010

THE BOULEVARD

Walnut Creek, CA

Personal Assistant

Scheduling appointments and handling incoming phone calls. Bookkeeping and Accounts Payable.

Working at front desk greeting customers.

Ordering needed products and educating clients on products. Maintaining inventory control on needed products and supplies. Processing mail, filing, and all other general office duties. 01/1993 to 02/2002

R.D. WELLS & CO.

San Fernando, CA

Field Supervisor

Supervising and training employees in the greater Bay Area. Working with store management to ensure proper merchandising protocol. Stocking and ordering merchandise, and maintaining proper inventory levels. Monitoring and maintaining product displays.

Authorizing product returns.

Performing product demonstrations and product knowledgement classes. Setting up merchandise in new stores according to plan-o-grams. SUMMARY

SKILLS

EXPERIENCE

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