Customer Service Representative
Resume:
STACI EVANS
Marietta Ga,***67 267-***-**** ac46kt@r.postjobfree.com
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE ASSISTANT
PROFESSIONAL PROFILE
Customer Service professional with more than 10 years of diverse experience in the Financial, Telecommunication, Administrative and Hospitality Industries. Indepent
Personable Demeanor Strong Administrative skills
Client Relations Payroll Cash Handling
Account Management Statement Billing Credit & Collections Excellent written and verbal communication skills Analyst
WORK EXPERIENCE
Analyst/SiriusXM
BPA Quality, Garden City New York Jan 2017 to March 2018
Evaluate clients on phones to ensure the best customer service
Scoring clients in different states& regions
Help secure and build SiriusXM Quality Assurance within their employees
Transportation Assistant
Horizon Goodwill Industries, Hagerstown, MD April 2015 to Dec 2016
Hired and trained experienced truck drivers
Scheduled Donor pickups for 17 locations and follow ups
Payroll
Obtained signatures for financial documents
STACI EVANS ac46kt@r.postjobfree.com Page 2 of 2
Mail Processor/ Shipping Manager May 2008 to Feb 2011
Direct Mail Processing, Hagerstown, MD
Sorted and processed incoming mail for non-profit and fund raising organizations.
Bundled, labeled, and routed sorted mail per client instructions.
Recorded information and codes by hand on source documents.
Exceeded hourly production standards consistently.
Supervised and trained mail sorters/handled own projects/shipping.
Customer Service Representative Jul 2002 to Dec 2007
Aegis Communications, Fairmont, WV
Answered high volume incoming calls in call center.
Responded to customer inquiries and questions,
.
Handled inbound and outbound calls in high volume, fast-paced call center.
Answered inquiries and resolved technical ‘POS’ terminal issues for credit card merchants.
Assisted business clients with transaction processing, statement management, card production, and account activation.
Monitored systems for fraudulent credit card activities.
Used computerized system for tracking, information gathering, and troubleshooting.
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