https://www.youracclaim.com/badges/a*ce***d-e*cf-*383-af2d-868e8a3ef2f6/public_url

Khalid Khan

Birmingham, Alabama

Tel: 205-***-**** – Email:ac46kc@r.postjobfree.com

ac46kc@r.postjobfree.com, US-citizen

To obtain a position as a Network Engineer OR VoIP analyst

(Holds Extensive knowledge and experience with Cisco software and router configurations)

KEY SKILLS

Upgraded Cisco IOS on 2800 series, TCP/IP, UDP, Ethernet, VLANs, DNS, Telnet, DHCP, LAN/ WAN, HTTP, FTP, SMTP, DSL,

Wi-Fi (802.11).

EIGRP, OSPF, VPN, MGCP, H.323, SIP, Port Security, routing & Switching, Cisco Routers & Switches, Modems, VoIP Gateways, Analog Gateway, VPN, CUCM, Unity, SRST & Net Scout.

EDUCATION

ASEE (Associate of Science in Electrical Engineering) TSU Angola, Indiana

BSEE (Bachelors of Science in Electrical Engineering) UAB Birmingham, Alabama

PROFESSIONAL CERTIFICATIONS

CCNA,CCNP (R/S) (RENEWED 2017)

CCNP Voice

CCIE R/S (written)

A+ Certification

CCIE LAB, Hoover, Alabama 35244

Routing & switching March 2017– present

Currently pursuing, getting hands on experience on CCIE certification lab. Certifies the skills required of expert-level network engineers to plan, operate and troubleshoot complex, converged network infrastructure.

Ageatia Global Solutions, Mississauga

Network Support January 2016– March 2017

worked with voice and data products including Cisco Unified Communications Manager, Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality, VoIP troubleshooting.

Experience with video (H.264, H.263, H.239, BFCP), VOIP (SIP, H.323), IP Telephony concepts.

support of Cisco voice technologies, including UCM, Unity, Meeting Place, Web Ex

Support of VOIP Operations Processes by executing and verifying acceptance plans before activation.

Manage the implementation, testing and transition for ongoing support of IP Voice, UC, and Cloud.

Implemented MGCP and H.323 for registration of Cisco voice gateways at remote locations with a centralized Cisco Unified Communication Manager (Call Manager) cluster at the corporate location. Configured MGCP fallback and Survivable Remote Site Telephony (SRST) on Cisco voice gateways for providing redundancy of voice services to registered Cisco IP phones. CISCO Router/ Switch Licensing, Rack and Stack, configuration, implementation, troubleshooting

Cisco Routers & Switches, Modems, VoIP Gateways, Wireless Access Points, VPN.

Working experience routing protocol EIGRP, OSPF, BGP, RIP, MPLS, VPN, and troubleshooting.

Solid Knowledge of WAN/LAN technologies and associated protocols

Working knowledge of Computer Hardware, Servers, Storage Server and TCP/IP Networking

Creating documentation on the network architecture and functioning

Remedy Ticketing System and solving tickets

Active directory, Directory services

RANDSTAD TECHNOLOGIES, Birmingham, Alabama

Voice Network Engineer March 2014- June 2015

Manage VoIP services using the VoIP portal for the clients for features such as change or password reset, activate /deactivate call forwarding, listen to voicemail, activate/ deactivate MOH.

Configure, test and troubleshoot Cisco IP 7960, 7961, 7962 and 7967 Phones & used RTMT to monitor phone activity, PUB, SUB.

Trained users with call handling features, Phone Buttons, Soft Keys, Screen features, Placing, Transferring, Conferencing.

Created mailboxes for users and increased mailbox size.

Installed and configured Soft phone for the users.

Administration of Publisher, Subscriber and Unity

Installed and configured Call Manager, Call Manager Express and Unity.

Evaluated IP Telephony, VOIP, PBX, Automatic Call Distributor (ACD) and Computer-Telephony Integration (CTI).

Installed and configured RTMT to monitor PUB, SUB and Unity.

Installed and configured extension mobility, remote destination and DND.

Upgraded IOS in routers and switches

Implemented dial plan in Cisco Unified Communications Manager to make internal calls and place calls thru PSTN.

Troubleshoot PRI, T1 Controllers, DID’S, database replication, and 911 issues.

IPG Technology Solutions, Toronto Canada

Sept, 10 – Dec, 13 Network Engineer

Designed, configured, and implemented Cisco Gatekeepers, Gatekeeper trunks, SIP CUBEs, SIP Trunks, MGCP gateways, H323 gateways, Cisco Call Manager Express, and Cisco Unity Express systems and Cisco Meeting Place

Provided network support to approximately 1400 sites, including retail locations, offices and distribution centers.

Hands-on experience with configuring Cisco switches and routers.

Worked with Ethernet, switching, Routing protocols & TCP/IP, spanning tree, LAN's, 802.1 xs, Wireless, Wi-Fi.

Performed debug on OSPF packets, removed & added OSPF configurations.

Troubleshot networks and network related issues of Windows & provided level 3 problem resolutions.

Supported LAN & WAN issues that include replacing & configuring Cisco 2800, 2900 series routers & Cisco 2950, 3550, 3650 & 2960

Monitored applications, servers, routers and switches on Net Scout.

Troubleshot switch ports, VLAN, speed /duplex mismatch, routing issues, access list issues, NTP client server issues.

Troubleshot load balancing issues with applications & servers.

Ensured the continuous availability of data network services & balanced traffic from multiple links from different ISP’s.

performed pings, trace route, intrusive & non-intrusive test.

LAN/WAN level 1 support (diagnose and troubleshoot layer 1,2,3 problems)

Worked with vendors and clients to plan and implement voice call manager version 10.5 solutions

Contact this candidate