EDUCATION

Career Technical Institute - May **** (Graduated)

Help Desk Professional, Information Technology (IT)

GPA 4.0

Calvin Coolidge Senior High School, Washington, DC 2000-2004

Diploma Received

TECHNOLOGY SUMMARY

TECHNICAL CERTIFICATIONS (COPIER/PRINTER)

oIT Helpdesk

oHewlett Packard

oToshiba

oLexmark

SYSTEMS

oWindows

DATABASES

oOracle

LANGUAGES

oHTML

SOFTWARE

oMS Office

oMS Project

oActive Directory

PROFESSIONAL WORK EXPERIENCE

PCR Systems, PC Technician, 1430 Joh Ave, Baltimore, MD 212277

4/16-PRESENT

oAbility to troubleshoot PC's, laptops, and desktops.

oAbility to perform configurations, maintenance, and installments.

oMaximized equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.

oMechanical and electrical aptitude and demonstrated skills.

oKnowledge of basic networking, computer, and analytical skills.

oLexmark, HP, and Toshiba experience.

oManages all service tickets.

oPossess excellent customer service and communication skills.

oCompleted all administrative aspects of the job on time and error-free.

oProvided accurate feedback with call close information, parts usage reporting and customer meter readings.

oAnalyzed customer needs, recognize business opportunities, and influence sales volume growth.

oCommunicated and interacted with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional.

oAbility to problem solve, conduct written and verbal communication, read and comprehend technical information.

Nauticon Office Solutions, Field Service Technician, 15878 Gaither Dr, Gaithersburg, MD 20877

7/15-4/16

oMaximized equipment up-time through timely response and effective and efficient

repair with selective customer training to ensure high levels of customer

satisfaction.

oAbility to troubleshoot and think independently.

oMechanical and electrical aptitude and demonstrated skills.

oKnowledge of basic networking, computer, and analytical skills.

oLexmark, HP, and Toshiba experience.

oPossess excellent customer service and communication skills.

oCompleted all administrative aspects of the job on time and error-free.

oProvided accurate feedback with call close information, parts usage reporting and

customer meter readings.

oAnalyzed customer needs, recognize business opportunities, and influence sales

volume growth.

oCommunicated and interacted with customers, field service, sales, management, and

administration in a way that is courteous, positive, and professional.

oAbility to problem solve, conduct written and verbal communication, read

and comprehend technical information.

U.S Security, Armed Special Police Officer, 1 Columbus Circle NE, Washington DC 20002

5/13-5/15

oMonitor and secure main entry into Federal building

oOperate the X-ray system for the Main Entrance of Federal Building

oVerify Federal & Non-Federal staff’s credential upon entry into building

oConduct daily patrol of facility

oEscort visitors that do not carry an Active Security Clearance

DC Fire, EMS

7/13-2/14

oAttended the District of Columbia Fire, EMS Academy

oGained stronger knowledge of communication and team work

oTrained to handle emergency and fire situations which require endurance, and accountability

oLift, carried, and climbed while handling fire equipment

Reference Available upon request

Contact this candidate