Customer Service Sales Representative
Resume:
MARIETA R. LITLE
***************@*****.***
Greensboro, NC 27403
Objectives
Looking for a position that will use my past experiences to expand my career goal.
Education
Monroe2-Orleans BOCES, Adult Education
2000 GED
Completed 540 hrs. Modern Day Technology. Basic Computer Skills: PowerPoint, Excel, MS Word
1998 48 hrs. Internship RAMS (Rochester Multiple Sclerosis
Experience
Deluxe Financial Farmington Drive, Greensboro, NC 27407
Democrat & Chronicle 55 Exchange Blvd, Rochester, NY 14614
Customer Service/Sales Representative 10/2000 –11-2018
Represented company as first point-of-contact with customers to provide compan7y information concerning product and services. Provided updated account information as a professional courtesy and discussed claim and account status. Inbound calls and sales. Provided efficient and professional service upon contact regarding product, status, billing, and payments using materials needed to provide quality service to Financial Services, Credit Unions, as well as, direct customers. Informed customers of different services available regarding company products that may meet their needs and to help run their small business. Actively engage customers to assess their needs and provide fast, friendly knowledgeable service. Ensured credit card payment done efficiently and secured. Helped with online order processing and many uses available to help their ordering process efficient and high priority of security. Professionally above and beyond. Always using the Core Value that help make a business successful.
Employer Temporary Services 3121 S. Winton Rd, Rochester, NY 14623
Receptionist/Data Entry Specialist 1999-2001
Performed routine clerical and administrative assistance to a company by the name of Sealand Contractors, where I met deadlines of payroll reports, organizing billing and memo typing of updated schedule meeting reports. Directed incoming calls to the appropriated department for handling. Check writing for billing procedures. Filing, setting appointments, MSWord, typing legal documents, property reports for local insurance company. Provided professional contact with clients to provide accurate information of the company. Maintained accurate data and deadlines of company procedures.
Skills
Offering 20+ years of combined experience in office administration and computer usage and building, data/information and customer service
Office Administration: Performed clerical and administrate functions such as scheduling appointments, providing information to callers, greeter, and filing. Maintained knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
Customer Service & Quality: Provide customer service for billing sales, and problem solving. Communicated effectively, both orally and in writing using tact and courtesy.
Computer & Office Skills: MS-Office, Word, Excel, Access and Internet, MS Outlook, 10-key punch, multi-line telephone system, faxing, filing, copying, emailing, typing checks, postage meter, type 70 WPM. Typed reports for property and mortgage deeds.
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