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Human Resources Customer Service

Alhambra, California, United States
April 18, 2018

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*** ******* *****

Alhambra, California 918010

C 626-***-****


An accomplished and resourceful human resources executive, with extensive experience in training and development, succession planning, diversity programs, organizational development, environmental health and safety management, employee relations, labor relations, compensation design and administration, and organizational risk. Established ability to leverage business acumen and lean tools to identify high impact opportunities, resulting in improved performance. Builds strong leadership teams to capitalize on opportunities in key geographies and markets EXPERIENCE

GOLDEN STATE FOODS, Irvine, California

Senior Director, Human Resources, McDonald’s Distribution June 2014-Present Director of Leadership Development, Dec 2013-Present Regional Human Resources Manager, July 2012-Dec 2013 Oversee all HR Operations including Organizational Development and Leadership development for 10 distribution centers across the United States representing approximately 1800 union and non-union employees. Restructured a decentralized organization of 25 HR associates. Led a Shared Services initiative, restructured and developed a highly engaged management team across the United States through recruitment and talent management processes.

• In conjunction with the GSF University steering committee and senior executives, determined and designed the annual leadership development curriculum for more than 700 leaders.

• Design and taught courses such as:

Leading at the Speed of Trust Leadership Essentials Decision Making Talent Management Behavioral Interviewing Succession Planning

• Developed Career pathing curriculum for more than 600 students.

• Realigned HR organization to be more responsive to operational needs while providing strategic level partnership within each of the four national regions reducing HR costs by more than 200k.

• Implemented numerous enterprise wide initiatives and systems from recruiting to succession planning, allowing for a more streamlined approach to talent management and development while significantly reducing over HR costs.

• Restructured Talent Acquisition process for entire company resulting in selection of new ATS and savings of more than 500k.

• Designed, Developed, and implemented Frontline Leader’s Certification course to be used across all business lines from distribution to manufacturing.

MIKE CAMPBELL AND ASSOCIATES, Los Angeles, California Director, Human Resources, Feb 2012-July 2012

Privately held, $250 million Transportation Company servicing the Western United States. Designed and implemented the first comprehensive companywide compensation plan to include wage bands, executive compensation, and Incentive program. Developed first comprehensive and compliant job descriptions and employee handbook. Instrumental in the efficient selection and hiring of employees to operate two out of state facilities (Washington, Texas).

• Created first handbook and comprehensive job descriptions in first 30 days on job.

• Interviewed and subsequently hired 30 employees for startup operation in Washington State in first 30 days on job.

• Developed and implemented comprehensive companywide safety program.

• Developed and implemented first comprehensive compensation plan reducing wage compression by

$412,000.00, with no loss in productivity.

Herbert J. Callahan, Page 2


Vice President, Human Resources, 2011-2012

Senior Director, Human Resources, 2009-2011

Director, Human Resources, 2007-2009

Privately held, $100 million Third Party Logistics provider servicing the Western United States. Designed and implemented the first comprehensive companywide succession plan, job requisition processes, and performance evaluation system, reducing turnover by 18%. Led due diligence through three mergers and acquisitions and four plant closures, resulting in a 20% increase in revenues and no employee-related legal challenges. Restructured the Leadership Team by recommending a consolidation of positions and hiring and promotion of members, along with the development of individual training plans.

• Facilitated a process that was instrumental in the search and subsequent hiring of the new CEO.

• Led due diligence through the review and transfer of 401(k) providers, saving 100% of administrative fees.

• Led negotiation efforts and all associated due diligence during three union contract renewals. Participated in negotiations, resulting in a 25% head-count reduction and a wage freeze for the length of the contracts, saving more than 15% in compensation over 36 months.

• Redesigned company compensation, commission, bonus, and incentive programs, resulting in a 30% reduction in variable compensation, with no loss in productivity.

• Led the annual renewal of all lines of insurance and benefits, and led the implementation of all plan design changes and selection of new providers, resulting in insurance savings of 15% to 28%. PROCOURIER, INC., Los Angeles, California

Director, Human Resources, 2005-2007

Led the development and implementation of company-wide new-hire orientation and the development of training standards, resulting in a reduction of errors by 30%. Led due diligence through the acquisition of a primary competitor. Developed, implemented, and led the first-ever customer service training program, including a 30-hour curriculum, resulting in an increase in customer satisfaction of 45%.

• Implemented a training program for managers to address unemployment insurance, workers’ compensation, legal terminations, and employee relations, resulting in a 100% win ratio at all UI and DLSE hearings and a

“MOD rate” reduction of five points.

• Led the development of the first-ever succession plan and associated training.

• Restructured a defunct performance evaluation system, increasing timeliness by 75% and reducing management turnover by 50%.

• Led the restructuring of 401(k) benefits and administration, resulting in a reduction of $30,000 in administrative fees.


BRANDMAN UNIVERSITY-CHAPMAN UNIVERSITY SYSTEM, Fullerton, California Ed.D Organizational Leadership



B.S., Management



First Sergeant, 1984-2005


BRANDMAN UNIVERSITY-CHAPMAN UNIVERSITY SYSTEM, Fullerton, California August 2016 - Present Teach courses for the Masters of Science in Human Resources (MSHR) degree program

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