Customer Service Microsoft Office

Shawn Terry

202-***-**** *****.*******@*****.***

Education

Norfolk State University May 1996 Bachelor of Arts Journalism/ Print media

American University June 2005 Master of Public Policy

Knowledge, Skills and Abilities

Proficient use of Microsoft office and the internet

Windows, MAC and the entire Microsoft Office Suite

Communication skills both written and oral

Marketing, Business and analytical skills

Career Summary

Strong journalism, marketing, administrative and computer skills with attention to detail

Several years of effective Customer Service in theMarketing and Sales fields

Highly accomplished, talented, professional fundraiser with diverse experience in fundraising and marketing for various charitable, political and non-profit institutes

Proficient in accounting, maintaining daily, weekly and monthly ledgers

Savvy in accounting software Aptify 5.1

Career Highlights

August 2016 – Present

National Council of Teachers of Mathematics

Marketing Assistant

Reston, VA

Responsible for checking Aptify database, matching, creating and formatting spreadsheets in Excel for expired membership addresses for monthly renewals. Preparing reports for recognition to accounting ledger. Updating relevant event and meetings using Showcare software. Collaborating with marketing coordinator to implement advertising procedures. Also responsible for preparing NCTM member gift certificates and manually processing them by creating orders, as well as updating spreadsheets, for printing and mass mailings. Working with graphics department for direct mail marketing and general office support. Tracking and entering expenses in the general ledger with appropriate GL code for billing within the accounting department.

Sept. 2015 - Present

National Research LLC

Marketing Research Telephone Interviewer

N.W. Washington, DC

Responsible for talking to people all over the country about a variety of topics and asking a variety of questions - “Are you planning to vote in the November election?” – for example. By asking the questions and obtaining the answers critical in making decisions for many groups, I am the link between political leaders and marketing companies that sell products and organizations who need to know the opinions and concerns of citizens in order to make decisions in the public interest.

Captel August 2013 – August 2016

Client Representative

N.E. Washington, DC

Responsible for contacting independent small business owners to share information concerning legislation that impacts small businesses success. Secure financial support from individuals, foundations and corporations. Develop and maintain ongoing relationships with major donors. Creating and executing a marketing strategy for a large sustained base of annual individual donors. Convey current federal rules, regulations and encourage business owners to contribute to the political action committees. Plan and implements all fund development activities of the Organization, including current and planned giving and marketing programs.

Freelance Writer and Editor April 2004-present

Self Employed, Freelance Writer and Editor

Editing and co-writing local writers’ novels, manuscripts, newspaper and magazine articles as well as

Proofreading editorials for a major publication.

McGraw-Hill Companies June 1998 - March 2004

Associate Editor Washington, DC

Edited real-time electricity newswires and Reported on nuclear weapons and waste cleanup issues.

Wrote articles on energy policy developments in Congress and the Department of Energy. These reports consisted of the affects the production, delivery and the use of energy resources including; oil, natural gas, renewable energy and electricity. Covered fiscal year budgets, including roll outs, markups, appropriations and armed services committee hearings

Pasha Publications Inc. August 1996 - June 1998

Arlington, VA

Writer/Editor and Associate Editor

Editor of Defense Cleanup which was a weekly publication covering radioactive waste cleanup at abandoned military installations, federal and Superfund sites through the Energy and Defense departments. Lastly, edited copy on legislative and regulatory policy issues affecting industry.

Associate Editor

Associate Editor of Coal Outlook, a weekly publication on coal markets and industry-related news

Covered occupational health and safety, as well as emerging market trends, such as, interpreting data of coal specifications.

Internships

As an intern I was responsible for writing general spot news and feature stories. Additionally, I was responsible for proofreading material prior to being submitted for publication. Responsible for writing general hard news which included covering the police activity and other feature stories in the Boston metropolitan area. Investigated wrote general assignment copy which included; crime in the Cleveland OH metropolitan area, educational stories and other features of importance. Internships were performed with the following publications: The Cleveland Plain Dealer, The Boston Globe, The Dallas Morning News and The Virginian-Pilot.

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