IT Manager

Shadi Al Hindi

*** **** ****** **

Atlanta,GA ***26

617-***-**** (C) S ****.*******@****.***

WORK EXPERIENCE:

Fidessa Corporation Boston, MA January 2018 - Present IT Engineer

-Administration of the Support Help Desk System including logging IT support calls received via phone and email;

-Active Directory administration including provisioning, managing and troubleshooting permissions and accounts on a corporate/Enterprise environment of 1700 employees.

-Managing a local staff of 30 employees + remote users in NJ, the UK, Hongkong, Singapore etc.

-Performing inventory/audit of IT hardware, software, desk moves, password resets and New Starter / Leaver processes; documentation and ownership of Boston office IT needs and future projects.

-Troubleshooting computer related hardware, including building, deployment and upkeep of end-user computers, desk phones, BlackBerry devices.

Quantopian Boston, MA April 2015 – Dec. 2017

IT Manager/HR Administrator/HRIS

- Managed a growing fintech company of 50 people and 2 remote locations.

- Rebuilt office network infra and topology to scale and secure Trading machines while maximizing uptime/monitoring office network use.

- Hardware (PC, Mac, Linux) and software (Win 10, Win 7, Sierra, Arch, etc) install, deployment and maintenance with clear emphasis on creating and implementing IT security and compliance policies.

- Worked with the in-house Security and Compliance team on MDM and Antivirus sysadmin management and upkeep; rolled out critical updates to OS and critical hardware in regards to any credible security threat or situation; DR and Business Continuity training and implementation on an organization-wide level

- Built in-house Trading Desk; spec’d machines and builds, software, security and compliance needs until full deployment.

- Vendor relations and negotiating better rates and procedures to maximize IT department efficiency and service.

- Certified APHR - HR Duties include onboarding new employees and interns; working with Payroll systems; implementing new systems for employees. Background screenings. In charge of new hire onboarding Payroll Mgmt. Staples Boston, MA 2009 – 2011

Tech Center Expert/Department Lead

-supervised 8 techs in retail and Corp accounts throughout the Staples franchise

-promoted new methodology to boost customer retention, satisfaction and overall tech service quality

-M icrosoft certified (I ntermediate level - expired)

-worked on retail and corporate systems (contracts) in regards to networking, system setup and configurations, advanced malware removal and diag.

KLASS Universal Ent. LLC Boston, MA September 2006 – Present MC of Events/Event Coordinator/Party Motivator

-Host/Master of Ceremonies for Corporate/Private events

-Manages team of Party motivators/DJ’s/Vendors at every event; assists client with on-demand needs

-One on One client interaction/Event planning/Facilitating and managing function or event

-Administrative and Clerical experience

EDUCATION:

Massasoit Community College

Degree: Liberal Arts transfer program

University of Massachusetts Boston

Major: Exercise and Health Sciences

SKILLS:

- APHR Certified - Payroll, Benefits Specialist, 401k, experience with Payroll/HR systems

- Hardware (PC and Mac, custom builds for enterprise/financial trading), O365, IT Project Management experience with direct report to E-level executives, Active Directory management experience for Corporation (500+ employees and above), Desktop Imaging and provisioning, vSphere (VM) and Database sysadmin experience, Mac Software, Windows (all versions), Retail software (AS400, Oracle, Sun Systems, etc.), Networking and Network IT (CIsco Meraki, Cisco, etc), MDM and Antivirus enterprise management software (ESET, Symantec), G-Suite Enterprise, Pen-testing, Phishing exercises and IT Security Training and Implementation, SAAS management, Vendor screening and implementation.

-Languages: English, Tagalog and Spanish (Basic/intermediate)

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