Customer Service Manager
Resume:
James Lello
Richmond Hill, NY 11418
*.*****@*******.***
https://www.linkedin.com/in/jameslello/
SUMMARY OF QUALIFICATIONS
Dedicated Customer Service Account Manager with 20 + years in Fortune 500 company.
Experienced in desktop publishing, pre press, pre media and print production.
Recipient of the TimeWarner President's Award. Acknowledged for consistently achieving high customer satisfaction rankings as attested to below by internal and external clients.
• “…very dependable with great attention to detail and customer service”
• “…incredibly professional, always communicative and very dedicated to his job.”
• “ …is diplomatic and manages colleagues well to assure the organization is successful”
PROFESSIONAL EXPERIENCE
Account Manager Quad Graphics/BlueSoho; New York, NY 2006-2017
Responsible for monthly titles from Conde Nast, Mansueto and Rodale publishing.
Duties included but were not limited to :
• Customer Service. Exemplary service to assure clients were informed, that their
preferences were respected and that the product or process met or exceeded client
expectations.
• Managing the graphics and edit workflow to our clients.
• Quality control. Art and edit reviewed for integrity and authorized approval before
releasing to plants.
• File transmission and management. Hi res pdf files uploaded to server via desk top web
based app.
• Archiving. All issues were archived for future retrieval or review.
• Billing. Assured proper fees and rates were applied to each job.
Editorial Production and Imaging Account Specialist - People Magazine Digital Studio
NY, NY 1991-2006
Directly responsible for Imaging Production for four magazines.
• Managed day-to-day graphics workflow for weekly and monthly consumer
publications.
• Coordinated Editorial, Art, and Photo Departments activities to ensure timely and
efficient closes.
• Trafficked, proofed, and recorded all related materials.
• Reviewed and corrected all editorial-generated text and graphics. Occasional retouching
work was also required during management of the close cycle to help expedite the
graphics close.
• Managed the page transmission process. Documented close-related activities and
instructions including schedules, instructions and requests from participating
functional areas.
• Archived images and maintained file database. Occasional retouching work was also
required during management of the close cycle to help expedite the graphics close.
• Was Editorial Production Manager for People Most Beautiful special issue, People En Espanol
during first year of publication and Teen People magazine’s inaugural issue.
Competent in the following software packages and transmission technologies.
Comfortable operating across multiple platforms.
- Adobe In Design : Completed Adobe In Design intensive training program.
- Adobe Photoshop : I have retouching experience. Reviewed and approved
retouched images for quality.
- Microsoft Excel and Word - Used apps for data entry and management.
- QuarkXpress : Reviewed layouts from Art dept. to assure all page
elements (silo's, layering,etc.) are correct and ready for final.
- Filemaker Pro : Contributed to the creation of an interdepartmental
Filemaker Pro database. Run ad hoc analysis from data collected.
- Retrospect : Maintained the archival database for Teen People, People
and People En Espanol magazines. Able to create storage sets and scheduling.
- Wamnet! : Managed the transmission of .pdf files for final pages of all
titles via Wamnet! Transmission Director X and ftp.
- InSite : Managed the transmission of .pdf files for final pages of all
titles via InSite web app.
- FileZilla and many other apps.
Other Interests
Music, Digital Art and Sports.
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