Customer Service Representative

SUMMARY

SKILLS

EXPERIENCE

LEKEDRA HILL

************@*****.***

Call Center Supervisor with management experience and exceptional people skills. Desires a challenging role as a Technical Support Representative with potential advancement to Supervisor. Quick learner

Client-focused

Training and development

Reports generation and analysis

Microsoft Office

Computer proficient

07/2017 Supervisor Customer Service

Results Companies - Mobile, Al

Effectively controlled the release of proprietary and confidential information for general client lists. Managed a team of 32 agents at one point and was responsible for coaching them and also placing them on disciplinary action when necessary.

02/2017 to 06/2017 Housekeeping Attendant

Courtyard by Marriott Mobile Daphne/Eastern Shore - Spanish Fort, AL Prepared previously rented guest rooms for the next guest. Removed trash. 09/2016 to 01/2017 Production Worker

Carrington Place - Satsuma, AL

Prepared seafood for shipping.

07/2016 to 09/2016 Housekeeper

Microtel Inn & Suites by Wyndham Daphne/Mobile - Daphne, AL Prepared previously rented guest rooms for new guests. 09/2015 to 07/2016 Customer Service Representative Alorica Saraland - Saraland, AL

Assisted customers with processing upgrades, changing phone plans adding and removing lines and/or services, and assisting with Tier 1 tech support.

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