Customer Service Supply Chain

Willie Hill

*********@*****.*** 856-***-****

Summary:

Over 15 years of clinical supplies experience including:

● Logistics and Distribution

Planning

● Warehouse Operations

● Customer Service

● Issue Resolution

● Cold Chain Management

● Temperature Management

● Deviation Review

● International Shipping

● IATA/Hazmat

● Data Analysis

● Regulatory Compliance

● SOP Development

● KPI Reporting

● Inventory Management

● Third Party Vendor

Management

Technical Skills:

MS Office, JD Edwards ERP, Trackwise, IVRS, Adobe, Education:

Bachelor of Arts, Economics from Bucknell University Online Coursework in Supply Chain:

● Demand Planning

● Supply Network Planning

● Inventory Planning

Professional Experience

Clinical Supplies Coordinator

Janssen Pharmaceuticals (Johnson & Johnson) - Malvern, PA 10/15 - 10/17

● Evaluated and managed temperature excursions associated with clinical supplies during trial execution

● Initiated follow up communication to ensure availability of all required items to conduct and conclude temperature out of range investigations

● Minimized disruptions in supply chain by providing prompt actionable feedback to relevant stakeholders

● Adjusted supply inventory status in IVR/IWR database based upon findings

● Assessed site cold chain storage and temperature monitoring equipment

● Authorized equipment for use or advised study teams of corrective actions required to obtain approval

● Discerned obvious non-compliance issues and notified appropriate parties for remediation

● Support and develop business process improvement initiatives Distribution Analyst

Catalent Pharma Solutions - P hiladelphia, PA 01/09 - 07/15

● Served as primary point of contact for all distribution/logistics issues to multiple internal and external clients for over 25 accounts

● Drove customer satisfaction by consistently outperforming 98% on time delivery rate of shipments to over 500 global destinations

● Developed distribution instructions in collaboration with study sponsors detailing requirements for shipping including but not limited to: hazardous material, controlled substances, temperature control/monitoring, billing information, and special instructions

● Resolved issues related to temperature excursions, shipment delays, inventory discrepancies, expedited requests, and incorrect material

● Administered quality complaints and deviations through Trackwise

● Monitored third party vendor activities

● Leveraged global logistics and study teams to identify and comply with local regulatory requirements

● Proposed solutions and contingency plans for both internal and external customer groups

● Utilized ERP system to track inventory availability and process transactions

● Tracked and reported distribution metrics/KPI's such as o n time delivery and o rder accuracy Logistics Associate

Aptuit Clinical Packaging & Logistics - Mt. Laurel, NJ 12/02 - 12/08

● Received and processed orders for over 20 client accounts

● Generated or obtained necessary documents for domestic and international shipments including: Shippers Declaration of Dangerous Goods, Pro forma/Commercial Invoices, Air Waybills, Bills of Lading, Import Licenses/Permits, and etc.

● Managed clinical study supply inventory database by uploading supplies, recording inventory transactions, and monitoring available stock levels in IMS

● Established rapport with customers via e-mail and phone while working to address issues and/or respond to inquiries

Distribution Associate

Quintiles Clinical Supplies - M t. Laurel, NJ 04/00 - 12/02

● Accurately selected clinical supplies in warehouse to fulfill customer orders

● Staged and pe rformed i nspections of shipments to verify accuracy of documents and material prior to distribution from facility

● Prepared orders according to customer protocol specific distribution instructions

● Adhered to departmental SOPs

Honors/Awards

● Varsity Football - Bucknell University

● First Team All-American FCS (1-AA) Football

● First Team All Patriot League

● Lewisburg Touchdown Club Team MVP

● Inducted to Bucknell University Athletic Hall of Fame - Football (2016)

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