Manager Quality
Resume:
Stephen G. McDowell
***B Friendship Avenue, Hellam, PA 17406 717-***-**** ************@*****.*** Page 1
Objective
To continually re-develop and sharpen my skillset in order to meet and exceed the demands of stakeholders.
Experience
INSPECTION MANAGER KEYSTONE CERTIFICATIONS, INC NOVEMBER 2013 – PRESENT
Maintain, create, and enact quality management system requirements to ensure compliance with accreditations:
ISO/IEC 17065 Certification
ISO/IEC 17020 Inspection
Manage and develop programs based on accreditations
Designated liaison for accreditation inspection activities at Keystone Certifications, Inc
Supervise, develop, train, and evaluate a team of 5 inspectors to ensure compliance with established policies, procedures and record keeping requirements
Monitor and present operational metrics to management team and upper management
Investigate and resolve complaints of non-compliance generated by internal and external stakeholders
Routinely audit all internal and external systems for effectiveness and corrective action response
Network with management and other staff to coordinate cross departmental cohesion
Direct, schedule, and review outcomes of 793 inspections per year, for 462 domestic and international program participants
Complete inspection activities of program participants domestically and internationally
North America, Central America, Western Europe, Eastern Europe, and South-East Asia
Ensure short term, long term, and strategic goals are met within the department and organization INSPECTOR KEYSTONE CERTIFICATIONS, INC OCTOBER 2009 - NOVEMBER 2013
Completed an average of 186 domestic and international inspections per year, in the following regions:
North America, Central America, Western Europe, Eastern Europe, and South-East Asia
Ensured that each program participant manufactured product(s) as tested or qualified in order to meet certification and inspection program requirements
Physically evaluated components, raw materials, assemblies, finished products, and facilitated product sampling
Enforced program, policy, and procedural requirements for each program
Ensured corrective actions were understood and implemented by program participants
Ensured internal conformance with ISO/IEC 17065 and ISO/IEC 17020 requirements
Provided guidelines, templates, examples and education for program participants to foster understanding and participation
Integrated with multiple departments to ensure strategic goals and needs were met Stephen G. McDowell
222B Friendship Avenue, Hellam, PA 17406 717-***-**** ************@*****.*** Page 2
PURCHASING VINYLUME PRODUCTS, INC MARCH 2003 - OCTOBER 2009
Designed and implemented statistical process controls to ensure quality levels were maintained
Developed guides, manuals and visual aids to train employees on acceptance & rejection
Maintained the flow of raw materials for production demands
Assisted in production planning
Evaluated and remedied raw material non-conformance/corrective action requests
Maintained supplier relationships
Evaluated production efficiencies
Education
BACHELOR’S DEGREE PENNSYLVANIA STATE UNIVERSITY
Major: Business Management
Minor: Marketing
Related coursework: Statistics, Professional Writing, Accounting, Information Systems, Project Management, and Organizational Management
Software Systems Experience
MS Access, Excel, Word, Power Point, and One Note
AS 400
SAP
Additional Attributes
Patience
Problem Solving
Leadership
Organized
Clear and Concise
Inclusive
Responsive
Dedicated
Stephen G. McDowell
222B Friendship Avenue, Hellam, PA 17406 717-***-**** ************@*****.*** Page 3
References
Steven Urich, PE
President
Urich Engineering
*****@************.***
Previous Manager
Mike Marvel
Quality Manager
Masonite International – Pittsburg KS
*******@********.***
Client
Dan Shiflet
Quality Manager
Keystone Certifications, Inc
********@*************.***
Colleague
Joshua Simms
Branch Chief
CDRH FDA
****.*****@***.***.***
Personal Reference
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