Registration, Admissions & Customer Service Representative

Peterice Griffin Rhodes

** ********** ***, ************, ** 30134 770-***-**** *******.**@*******.***

Registration, Admissions & Customer Service Representative

Resourceful, highly motivated customer service and administrative support associate with 15+ years of experience in critical support positions within a variety of industries. Outstanding communicator with a proven track record of collaborating with both management and support teams to assist in the achievement of established goals and objectives. Thrives in high-risk, high-stress environments while simultaneously adhering to standards of efficiency and productivity. Able to proactively anticipate and meet client needs to expediently resolve identified conflicts. Seeking to apply demonstrated administrative skills and medical knowledge to a position as a Patient Admissions Representative.

Clerical & Administrative Support Billing & Invoices

Data Verification Technical/Computer Proficiency

Medical Terminology Medical History Documentation

Phones & Scheduling Budgeting & Expense Reports

Industry Knowledge Patient Education

Professional Experience

Fresenius Medical Care, Kennesaw, GA 10/2015 – 01/2018

Patient Intake Coordinator

Serves as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the clinics (chronic and/or acute) and home programs.

Receives and processes calls and emails for patient admission into clinics and home programs.

Ensures all intake data for admissions requests are collected, completed and communicated according to the established standard operating procedures and in compliance with all regulatory requirements.

Communicates with individual clinics as needed based on current admissions process and prompt scheduling of patients and forwards necessary documents and records to the appropriate receiving facilities in a timely manner.

Higher One, New Haven, CT 08/2014 – 10/2015

Customer Service Agent

Responsible for providing stellar customer service for inbound calls received. Respond to customer inquiries regarding card status. Responsible for the knowledge of Higher One products, services and fees.

Confer with customers by telephone in order to provide assistance with issues regarding their accounts

Keep records of customer interactions through submitting Easy Help tickets

Assist customers with inquiries regarding refund status

Tuxedo Central, Atlanta, GA 10/2013 – 01/2014

Customer Service Representative

Handle high volume of inbound calls on multi-line telephone system. Responsible for registering customers’ needs and requests with use of reservation order entry program.

Contact customers with delinquencies to recover merchandise or collect payment

Partner with sales representative to resolve customers’ issues and complaints

Document customer interactions on all customers’ orders and registered accounts

Pinnacle Credit Union, Atlanta, GA 03/2007 – 08/2013

Teller

Responsible for performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, and other essential duties.

Balance currency, coin, and check amounts in cash drawer at end-of-day count, calculating daily transactions under established credit union guidelines and standards.

Assist members with inquiries related to account balances and loan payoff amounts.

Respond to customer questions, relating customers to specific individuals with expertise in the area of inquiry.

Education

Medical Office Assistant Technical Certificate, West Georgia Technical College, Douglasville, GA

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