Manager Project
Resume:
Eric Scelza
Stroudsburg, PA 18360
Email- **********@*****.***
Cell- 570-***-****
Summary:
Eric has 15 years of Information Technology experience in various technology, functional and management roles. Most notably, first 5 years as a part of a global infrastructure team and the last 10 years has been implementing CRM and ERP solutions. Eric complements his technology and functional skills with a solid understanding of business needs and requirements. He has been involved in many implementations which enhanced the client’s ability to deliver solutions and the ability to sell products. He has experience with project methodologies involving all lifecycle phases, such as team management, business requirements gathering, blueprinting, realization, testing, implementation, knowledge transfer and Go-live. Eric has also managed teams (on-site and off shore resource), client relationships, budget and project expectations and time lines. He has been elected/ appointed to a number of different local and regional.
Highlights:
SAP CRM: Sale, Services, Marketing, Account and Contact Management, Interaction Center(WebIC), WebUI, Partner Channel Management, Mobile App and Middleware
SAP ECC SD: Sale, Sale Support, Pricing, “Order to Cash”, WM
SAP Technology: SAPhone, Solution Manager, Basis, ABAP, WebUI and WebIC, Security
Other CRM Solution: SaleForce.com and CRM Sugar
Other Technology: Avaya CTI, AMC Call Center System, Cisco, VPN, Firewall equipment
Training:
SAP CRM: Sale, Services, Marketing, Account and Contact Management, Interaction Center, Middleware and Cloud for Customer
SAP Basis, Security and Database, SAP ABAP, Table, IDoc, EDI and User Exits
SAP ERP SD and Pricing Modules
SAP CRM WebUI and WebIC; BSP Framework
Avaya CTI, AMC Call Center Systems
Microsoft Exchange 2000/2003, Tumbleweed Secure Email, Blackberry, Brightmail Anti-Spam
E-commerce Development and Implementation Team
Microsoft Active Directory 2000/2003 Design & Administrative include GPO, MSI
Microsoft Windows 2000\2003 Server, SQL
Cisco, VPN, Firewall equipment, RSA SecurID, Network Security
VMWare Virtual Server, Citrix/Uniprint Platform, Linux RedHat Operating System
Project Leadership and Project Document, Change Management and System Testing
Experience SAP Hybris Solutions Certified, Fiori Best Practice Training
SAP Hybris Commerce and Sale\ Services in the Cloud C4CFiori Best Practice Training
Boards and Appointments:
Stroudsburg Borough Council member, Treasure of Stroudsburg Borough Council
Regional Water and Sever Board (BCRA), Regional Police Board (SARP) and Regional Park and Rec. Board (Stroud Open Space and Rec)
Monroe County Plan ( Monroe 2020 and 2030)
Education:
Bachelor of Arts in Economics; East Stroudsburg University, East Stroudsburg PA
Bachelor of Science in Management with a focus in Finance (minor in Computer Science and Mathematics); East Stroudsburg University, East Stroudsburg PA
Employee History
Company\Industry: Infosys Consulting LLC- Business and technical Consulting
Position: Senior Principle Consultant; Duration: March 2015 to Present
Subject Area: OTC, SAP, ECC, CRM, SAP Hybris, C4C, TPM and DME, SD, MM, WM, Retail
Project History Highlights:
Company\Industry: Johnson Control- Manufacturing
Project Description\Duration: ECC\EWM Factory Roll Out- April 2017- Currently
Role: Order to Cash-Logistics Manager and Training\ Security Manager
Responsible:
Plant Readiness Leads for Go Live
Manage the completion of all document for Go Live
Manage off shore and on site functional and technical resource
Lead Training sessions with Key Business Managers and Trainers
Identify and Manage GAPs requirement gathering and lead the team to design Solutions
Manager readiness of Integrate points between ECC and EWM, and MES
EDI maps and customer identification including testing
Manager Master data and transactional Date migration and sign offs
Business Area: Order to Cash, Record to Report, Plan to Deliver, Procure to Pay
Business Benefit: Having the business unit on a single SAP system. Have all production facilities on a single ERP system.
Overcome: Overcoming the user and business view of SAP due to negative past projects as well as lack of training for non-technical users, mostly manufacturing.
Company\Industry: Hershey- CPG
Project Description\Duration: CRM\ECC – TPM and Direct Marketing- October 2016- February 2017
Role: Commercial Manager: Team Manager for Trade Promotion and Direct Marketing
Responsible:
Overall system and landscape architect including all interface
Identified, hired and manage off shore and on site functional and technical resource
Lead demo and requirement gathering sessions with Functional and Business Teams
Lead a team for the overall system design
Create and draft Blueprint Documents
Identify Issue and drove solutions with the TPM and DME business process leads
Lead design sessions with Functional and Business Teams to finalize system architect documentation
Integrate CRM 7.0 and ECC with Purchasing and Finance
Business Area: Trade Promotions, Trade Funds, Retail (C4C), Order to Cash Integration, Trade Claims, Fund Management, Campaign Management, and Finance Process
Business Benefit: To give business insight to their marketing spending, cost spending, and calculate the ROI on all marketing spending. Additional insight on how Trade Promotion spending coincides with Direct Marketing spending. Also, to use Trade Promotion spending with in correlation with Direct Marketing Spending to increase the efficiency in both areas of spending. To better coordinate Trade Promotion spending with Direct Marketing to maximize total marketing spending to get better results.
Overcome: First, we needed to get the business to accept the new software. Another was to design an integrated solution with Finance, Pricing, and Order to Cash that both Direct Marketing group and Trade Promotion team would be able to use for their business.
Clients: “Talented, knowledgeable, patient, personable and committed. He also had a good grasp of our business.”
Company\Industry: Microsoft- Computer Software
Project Description\Duration: Software License and Consultant Services- June 2016- September 2016
Role: Functional Lead for “Order to Cash”, Service, Contract
Responsible:
Overall system and landscape architect including all interface
Identify Issue and Solutions within Pricing, Order, Services and Sale Contract Process
Lead design sessions with Functional and Business Teams to finalize system architect documentation
Business Area: Sale, Services, Contracts and Pricing modules (including Billing Plan)
Business Benefit: To give the business the ability to sell both Software and Services so that Microsoft can better serve their clients.
Overcome: Although the project continued to move forward, we faced a lot of political obstacles. Working for such a large company, getting approvals and locating the correct resources was very time consuming.
Client: “I will give high remarks to Eric Scelza. He is tremendous and has done a wonderful job. He has given his undivided attention during this entire project and understands our business.”
Company\Industry: Eco Lab- Conglomerate Services
Project Description\Duration: CRM\ECC Services and Sale Contract- October 2015- May 2016
Role: Functional Lead for “Order to Cash”; CRM Services and CRM\ECC Pricing
Responsible:
Manage off shore and on site functional and technical resource
Identify Issue and Solutions within Pricing, Ordering, Billing, Services and Sale Contract Processing (including CRM Counter)
Identify, Write and Review Functional Requirement and Functional Specs
Configure Pricing and review Pricing Configuration in ECC and CRM
Lead design sessions with Functional and Business Teams
Work with Technical resource on designing custom functionality (on site and off shore)
Tested standard and customer functionality and drive User testing and support
Business Area: Services Contract and Pricing modules (including Billing Schedule Plan)
Business Benefit: To bring the business an automatic way to track equipment usage and bill monthly based on the customer usage and pricing conditions contained within the client contract.
Overcome: The North American team needed to work their European counterparts who designed the system global template. However the US business model only fit about 60% of the time so a lot of change management processes had to be followed and changes where implemented to the template.
Client: “Eric Scelza is great person to have on the team. He works very hard, is very supportive, understands the system, and listens and shows common sense and logic when trying to explain things to the business group. Would always be happy to have Eric back!”
Company\Industry: Sanofi-Pharmaceutical
Project Description\Duration: ERP Consolidation Project- August 2015- November 2015
Role: Functional Lead for “Order to Cash” and Supply Chain, ERP Execution Manager
Responsible
Manage off shore and on site functional and technical resource
Identify Issue and Solutions within Pricing\Order process and Supply Chain areas
Identify common and unique area in each EPR system around Pricing\Order process and Supply Chain
Document and Present all finds of the study to the client
Identify, Write and Review Functional Requirement and Functional Specs
Business Area: Order to Cash, Supply Chain
Company\Industry: PwC- Professional Services
Project Description\Duration: -SAP CRM 7.0 - MDM Interface- March 2015- June 2015
Role: SAP CRM Interface Architect, Functional and Business Process Analyst, Master Data Manager
Responsible:
Lead design sessions with Functional and Business Teams
Lead the force of the overall system Design
Create and draft Blueprint Documents
Lead the development and functional team
Identify, Write and Review Functional Requirement and Functional Specs
Identified, estimated and assigned resource to tasks
Review and adapted Business Process to Project Scope example Account and Contact Create Process
Business Process Analyst- improving on current business process
Designed and Implemented interfaces to IBM MDM system
Business Area: Master Data, Customer and Contact Master Data
Company\Industry: BCRA- Public Authority
Position: Board Member; Duration: January 2016 to Present
Description: Appointed Position
Company\Industry: EBR Solutions- Consulting
Position: Consultant Partner\SAP Manager; Duration: June 2011 to Feb 2015
Subject Area: OTC, SAP, ECC, CRM, SD, Security
Project History Highlights:
Company\Industry: TeleFlex- Medical Device
Project Description\Duration: CRM 7.0 Implementation: Interaction Center- February 2014- November 2014
Role: SAP CRM Lead Architect, Functional and Business Process Analyst, OTC Program Manger
Responsible:
Lead design sessions with Functional and Business Teams
Lead the force of the overall system Design
Create and draft Blueprint Documents, create Technology and Functional Specs
Lead the development and functional team
Identify, Write and Review Functional Requirement and Functional Specs
Identified, estimated and assigned resource to tasks
Review and adapted Business Process to Project Scope example Account and Contact Create Process
Business Process Analyst- improving on current business process
Business Role configuration and PFCG Role
Implemented Functional Configuration for WebIC
Setup SAP CRM organizational structure for Sale and Services groups
Configured Order Entry Screens
Implemented IC Interface including configuration, transaction launch and custom modification
Implemented Order management within the WebIC
Designed and Implemented interfaces to Legacy system as Sale Force
Designed and Implemented interfaces for Legacy system using the WebIC including ERP ECC Order
High level support on Partner Channel Solution
Create Test Scripts and Training documents
Support the Go-Live and managed support staff including teaching and guiding the support staff about the new system
Manage Integrated with ECC SD Sales Order and Pricing
Business Area: Interaction Center (WebUI), Account Payable, Service, Sales, Account and Contact
Business Benefit: A single integrated environment to handle the order to cash process giving the business a 360 degree look at all customers’ interaction with the company.
Overcome: We need to get the users passed former SAP projects that were unsuccessful and left the user with very little confidence.
Client: “Eric is the Best. Dedicated, hard worker - passionate about his work and it shows. He is very knowledgeable and if he doesn't know something, he will find the answer. He took time to understand our business and it helped in us making business decision during our implementation. We need more of Eric Scelza. What a class act man.”
Company\Industry: IBM (Internal Project)- Services and Sales
Project Description\Duration: CRM 7.0 Implementation: Interaction Center- July 2011- December 2013
Role: SAP CRM Functional Lead and Business Process Analyst for WEBUI-CRM, E-commerce and Security Manager
Responsible:
Identify and Review Functional Requirement
Identify and Document Functional and Technology Specs
Identified, estimated and assigned resource to tasks
Review and adapted Business Process to Project Scope Example: Account and Contact Management
Created new Account and Contact screens and process
Business Process Analyst- improving on current business process
Business Role configuration and PFCG Role
Implemented Functional Configuration for WebUI,
Setup SAP CRM organizational structure
Designing and setting up of the Partner Channel Solution and Client Portal including data security
Configured Quote Entry Screens and current configuration
Implemented IC and UI Web Interface including configuration and custom modification
Implemented Quote and Order management within the WebUI
Designed and Implemented interfaces for Legacy system using the WebUI.
Supported Opportunity management within the WebUI
Supported Marketing Components Integrated with ECC SD Sales Order
Supported IBase, PPR and Production management within the WebUI
Create Test Scripts and Training documents
Support the Go-Live and managed support staff including teaching and guiding the support staff about the new system
Business Area: Order to Cash, Contract, Quotes, B2B, Service, Sales, Pricing, Marketing
Business Benefit: Bring all products, services and all IBM offerings into one system to better service their client. Being able to sell hardware, software, warranties, maintenance, and support services on all product levels throughout IBM in multiple counties for the same clients.
Overcome: Bring all the products and services into one system and environment within 156 countries. Within a hardware and software company over 100 years old every brand and/or service line does business differently and within their own software or environment. Bringing all the different areas of business into one environment was very challenging.
Client: “Eric is very knowledgeable of the CRM system; if he doesn't know something, he will persevere to find an answer or solution. Eric has a great rapport with the team and the business users; the business respects him and his knowledge and supports his ideas and decisions. Eric will also make recommendations when he does not believe the business requirements are in line with best practices, and will try to steer decisions along that path, as opposed to making significant customizations. Love to work with Eric!
Company\Industry: Stroudsburg Borough Council; Government
Position: Council Member; Duration: January 2005 to December 2015
Description: Elected Position
Company\Industry: EntryPoint Consulting; Consulting and Software
Position: SAP Practice Lead; Duration: June 2008 to May 2011
Subject Area: OTC, SAP, ECC, CRM, SD, Project Manager
Project History Highlights:
Company\Industry: Cleveland Brother CAT Dealership-Manufacturing and Resale
Project Description\Duration: CRM 7.0 Implementation: SFA, Service, Marketing - Feb 2011-May 2011
Role: SAP CRM Technical Functional and Business Process Lead
Responsible:
Identify and Document Project Scope
Identify and Review Functional Requirement
Identify and Document Functional Specs
Identified, estimated and assigned resource to Project tasks
Review and adapted Business Process to Project Scope example Account and Contact Management
Managing Technology Resources including hiring
System Architect including Blue Print and System design
Business Process Analyst- improving on current business process
Implemented Functional configuration for WebUI, SFA Interface and Interaction Center Interface with the New Web IC Component
Evaluated the middleware between R/3 and CRM, configured and modified
Design data flows using IDoc and RFC communication with legacy systems
Designed field maps with legacy system
Design data loads for daily\weekly load programs
Setup SAP CRM organizational structure
Configured Order Entry Screens and current configuration
Implemented IC and UI Web Interface including configuration and custom modification
Implemented Product Category and Hierarchy
Configured Groupware Middleware to connect with Lotus Notes including installing and configuring Groupware
Business Area: Sales (SFA), Service, Marketing, Billing
Company\Industry: World Kitchen-Manufacturing
Project Description\Duration: Upgrade CRM 4.0 to CRM 7.0- Interaction Center Web IC w/ New Email Function- Sept 2010 – Jan 2011
Role: SAP CRM Technical Analyst, Technology Lead and Project Lead
Responsible:
Co- Managing the Project including Timeline and Tasks
Managing Technology Resources including hiring
System Architect including Blue Print and System design
Business Process Analyst- improving on current business process
Re-Implemented Functional configuration for Interaction Center with the New Web IC Component
Re-evaluated the middleware between R/3 and CRM, re-configured and modified where needed
Re-Setup SAP CRM organizational structure
Upgrade and Re-Configured current Knowledge Base
Re-Configured Order Entry Screens and current configuration
Implemented IC Web Interface including configuration and custom modification with SAP CRM
Developed and implemented an Interaction Center Email business process including Reply to Customer Email
Configured CRM Email to connect to Microsoft Exchange
Business Area: Interaction Center, Services
Company\Industry: IEWC- Manufacturing
Project Description\Duration: Upgrade CRM 4.0 to CRM 7.0: SFA (WebUI), e- commerce- March 2010- Sept 2010
Role: SAP CRM Technology Lead
Responsible:
Managing Technology Resources including hiring
Co- System Architect including System design include Blue Printing
Groupware Architect and Implemented Configuration using SAP CRM and Microsoft Exchange
Business Process Analyst- improving on current business process
Implemented Functional configuration for SFA and Middleware within SAP CRM
Provided design recommendations to streamline the movement of data between R/3 and CRM
Setup SAP CRM organizational structure
Implemented UI Web Interface including configuration and custom modification with SAP CRM
Developed and implemented a Marketing business process including document flow for Leads and Opportunities
Configured Order Entry and co- configured the e-commerce environment
Business Area: Sale (SFA), e-commerce
Company\Industry: Tremco- Manufacturing and Services
Project Description\Duration: CRM 2007 Implementation: SFA and Marketing- Nov 2008- Dec 2009
Role: SAP CRM Technical Analyst including Blue Printing and Business Process Analyst
Responsible:
Co- System Architect including Blue Print and System design
Groupware Architect and Implemented Configuration using Public and Private folders between SAP CRM and Lotus Notes
Implemented CRM calendar and contact on Mobile Device
Business Process Analyst- improving on current business process
Implemented Functional configuration for SFA and Middleware within SAP CRM
Provided design recommendations to streamline the movement of data between R/3 and CRM
Setup SAP CRM organizational structure
Mapping Master Data and applying Master Data to system design
Implemented UI Web Interface including configuration and custom modification with SAP CRM
Developed and implemented a Marketing business process including document flow for Leads and Opportunities
Business Area: Sales (SFA), Marketing
Company\Industry: NAILCO- Supply Reseller
Project Description\Duration: Full Implementation of ERP, CRM: Interaction Center- June 2008- Oct 2008
Role: SAP CRM and ERP Technical Analyst
Responsible:
Master Data Architect and Manager for Data Import
Managed the ABAP team and all tasks assigned to them in time within the Project Plan
Implemented Functional configuration task and Middleware task for SAP CRM
Implemented SAP CRM Interaction Center
Support Implementation of SD with SAP ECC
Performed minor Basis tasks
Go-Live and Pro- Go- Live on-site Team
Co- Project Manager
Setup and Lead Support Team
Business Area: Order Entry, Interaction Center, Marketing Account Management
Company\Industry: Sanofi Pastaur; Pharmaceuticals
Position: Senior System Analysis; Duration: May 2004 to May 2008
Responsible: Commercial Operations IS Technical Team Leader, SAP CRM Technical Project Manager, SAP CRM Technical Analyst (Middleware/Mobile/Functional/BASIS), SAP CRM Technical lead, Middleware and Infrastructure Resource, Middleware and Configuration Resource
Managed SAP support team, including Call Center Agent and Mobile Sales Force
Focused on SAP R/3, SAP CRM, SAP Middleware, SAP Basis Engineer
Implemented, administrated, supported and monitored SAP CRM Online system and ECC environments
Configured Business Application within CRM Online and R/3 SD, Pricing
Configured/maintained Organization Structure, CIC0, TPM, SAPhone
Configured Systems and Monitoring levels within Solution Manager
Administrated/monitored SAP CRM R/3 Basis and Middleware Tasks
Supported/monitored CRM Mobile Client Infrastructure and the Mobile Clients
Supported CRM Upgrade, Mobile Client Realignments and Laptop OS Upgrade Project
Call Center Engineer - included CTI Solution, Multiple Channel Routing including Voice, Email/Fax and Chat, including Call Recording Software
Supported Product Distribution Center including Shipping Software
Configuration and Middleware Engineer for the following projects: Upgrade SAP CRM 4.0 SP2 to SP9; SAP CRM 4.0 SP9 Implementation; and Upgrade SAP CRM 4.0 SP9 to SP12
Call Center Engineer for CTI Implementation Project
Resolved Basis, configuration, middleware and mobile client issues, as well as all critical issues concerning CRM technology
Company\Industry: Sanofi Pastaur; Pharmaceuticals
Position: Senior Technical Engineer; Duration: June 2000 to May 2004
Responsible: Infrastructure System, Data Center, Networking
Designed/administered network devices and OS; Windows 2000/2003 Server
Led, managed, planned and coordinated technical task and issues of the projects
Implemented, administered and supported infrastructure platforms; Active Directory, DHCP, DNS, WINS and Microsoft ISA/Websense (include Lockdown Internet access
Implemented, administered and supported email application; 2000/2003 Exchange, Faxination, Blackberry, Brightmail-Anti-Spam, Tumbleweed Secure Email
Managed purchasing and leasing of hardware, including Dell and HP Servers
Manager of over 300 Windows 2000/2003 Servers, 2 Datacenters, 5 off-site offices
Supported LAN and WAN network including Firewall, VPN equipment, routes and switches
Supported and maintained a first-class Infrastructure for over 2 years and with minimal down time
Implemented and managed project to increase and improve the stability for the overall Infrastructure
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