Eric Scelza

*** ********* ******,

Stroudsburg, PA 18360

Email- ac46gg@r.postjobfree.com

Cell- 570-***-****

Summary:

Eric has 15 years of Information Technology experience in various technology, functional and management roles. Most notably, first 5 years as a part of a global infrastructure team and the last 10 years has been implementing CRM and ERP solutions. Eric complements his technology and functional skills with a solid understanding of business needs and requirements. He has been involved in many implementations which enhanced the client’s ability to deliver solutions and the ability to sell products. He has experience with project methodologies involving all lifecycle phases, such as team management, business requirements gathering, blueprinting, realization, testing, implementation, knowledge transfer and Go-live. Eric has also managed teams (on-site and off shore resource), client relationships, budget and project expectations and time lines. He has been elected/ appointed to a number of different local and regional.

Highlights:

SAP CRM: Sale, Services, Marketing, Account and Contact Management, Interaction Center(WebIC), WebUI, Partner Channel Management, Mobile App and Middleware

SAP ECC SD: Sale, Sale Support, Pricing, “Order to Cash”, WM

SAP Technology: SAPhone, Solution Manager, Basis, ABAP, WebUI and WebIC, Security

Other CRM Solution: SaleForce.com and CRM Sugar

Other Technology: Avaya CTI, AMC Call Center System, Cisco, VPN, Firewall equipment

Training:

SAP CRM: Sale, Services, Marketing, Account and Contact Management, Interaction Center, Middleware and Cloud for Customer

SAP Basis, Security and Database, SAP ABAP, Table, IDoc, EDI and User Exits

SAP ERP SD and Pricing Modules

SAP CRM WebUI and WebIC; BSP Framework

Avaya CTI, AMC Call Center Systems

Microsoft Exchange 2000/2003, Tumbleweed Secure Email, Blackberry, Brightmail Anti-Spam

E-commerce Development and Implementation Team

Microsoft Active Directory 2000/2003 Design & Administrative include GPO, MSI

Microsoft Windows 2000\2003 Server, SQL

Cisco, VPN, Firewall equipment, RSA SecurID, Network Security

VMWare Virtual Server, Citrix/Uniprint Platform, Linux RedHat Operating System

Project Leadership and Project Document, Change Management and System Testing

Experience SAP Hybris Solutions Certified, Fiori Best Practice Training

SAP Hybris Commerce and Sale\ Services in the Cloud C4CFiori Best Practice Training

Boards and Appointments:

Stroudsburg Borough Council member, Treasure of Stroudsburg Borough Council

Regional Water and Sever Board (BCRA), Regional Police Board (SARP) and Regional Park and Rec. Board (Stroud Open Space and Rec)

Monroe County Plan ( Monroe 2020 and 2030)

Education:

Bachelor of Arts in Economics; East Stroudsburg University, East Stroudsburg PA

Bachelor of Science in Management with a focus in Finance (minor in Computer Science and Mathematics); East Stroudsburg University, East Stroudsburg PA

Employee History

Company\Industry: Infosys Consulting LLC- Business and technical Consulting

Position: Senior Principle Consultant; Duration: March 2015 to Present

Subject Area: OTC, SAP, ECC, CRM, SAP Hybris, C4C, TPM and DME, SD, MM, WM, Retail

Project History Highlights:

Company\Industry: Johnson Control- Manufacturing

Project Description\Duration: ECC\EWM Factory Roll Out- April 2017- Currently

Role: Order to Cash-Logistics Manager and Training\ Security Manager

Responsible:

Plant Readiness Leads for Go Live

Manage the completion of all document for Go Live

Manage off shore and on site functional and technical resource

Lead Training sessions with Key Business Managers and Trainers

Identify and Manage GAPs requirement gathering and lead the team to design Solutions

Manager readiness of Integrate points between ECC and EWM, and MES

EDI maps and customer identification including testing

Manager Master data and transactional Date migration and sign offs

Business Area: Order to Cash, Record to Report, Plan to Deliver, Procure to Pay

Business Benefit: Having the business unit on a single SAP system. Have all production facilities on a single ERP system.

Overcome: Overcoming the user and business view of SAP due to negative past projects as well as lack of training for non-technical users, mostly manufacturing.

Company\Industry: Hershey- CPG

Project Description\Duration: CRM\ECC – TPM and Direct Marketing- October 2016- February 2017

Role: Commercial Manager: Team Manager for Trade Promotion and Direct Marketing

Responsible:

Overall system and landscape architect including all interface

Identified, hired and manage off shore and on site functional and technical resource

Lead demo and requirement gathering sessions with Functional and Business Teams

Lead a team for the overall system design

Create and draft Blueprint Documents

Identify Issue and drove solutions with the TPM and DME business process leads

Lead design sessions with Functional and Business Teams to finalize system architect documentation

Integrate CRM 7.0 and ECC with Purchasing and Finance

Business Area: Trade Promotions, Trade Funds, Retail (C4C), Order to Cash Integration, Trade Claims, Fund Management, Campaign Management, and Finance Process

Business Benefit: To give business insight to their marketing spending, cost spending, and calculate the ROI on all marketing spending. Additional insight on how Trade Promotion spending coincides with Direct Marketing spending. Also, to use Trade Promotion spending with in correlation with Direct Marketing Spending to increase the efficiency in both areas of spending. To better coordinate Trade Promotion spending with Direct Marketing to maximize total marketing spending to get better results.

Overcome: First, we needed to get the business to accept the new software. Another was to design an integrated solution with Finance, Pricing, and Order to Cash that both Direct Marketing group and Trade Promotion team would be able to use for their business.

Clients: “Talented, knowledgeable, patient, personable and committed. He also had a good grasp of our business.”

Company\Industry: Microsoft- Computer Software

Project Description\Duration: Software License and Consultant Services- June 2016- September 2016

Role: Functional Lead for “Order to Cash”, Service, Contract

Responsible:

Overall system and landscape architect including all interface

Identify Issue and Solutions within Pricing, Order, Services and Sale Contract Process

Lead design sessions with Functional and Business Teams to finalize system architect documentation

Business Area: Sale, Services, Contracts and Pricing modules (including Billing Plan)

Business Benefit: To give the business the ability to sell both Software and Services so that Microsoft can better serve their clients.

Overcome: Although the project continued to move forward, we faced a lot of political obstacles. Working for such a large company, getting approvals and locating the correct resources was very time consuming.

Client: “I will give high remarks to Eric Scelza. He is tremendous and has done a wonderful job. He has given his undivided attention during this entire project and understands our business.”

Company\Industry: Eco Lab- Conglomerate Services

Project Description\Duration: CRM\ECC Services and Sale Contract- October 2015- May 2016

Role: Functional Lead for “Order to Cash”; CRM Services and CRM\ECC Pricing

Responsible:

Manage off shore and on site functional and technical resource

Identify Issue and Solutions within Pricing, Ordering, Billing, Services and Sale Contract Processing (including CRM Counter)

Identify, Write and Review Functional Requirement and Functional Specs

Configure Pricing and review Pricing Configuration in ECC and CRM

Lead design sessions with Functional and Business Teams

Work with Technical resource on designing custom functionality (on site and off shore)

Tested standard and customer functionality and drive User testing and support

Business Area: Services Contract and Pricing modules (including Billing Schedule Plan)

Business Benefit: To bring the business an automatic way to track equipment usage and bill monthly based on the customer usage and pricing conditions contained within the client contract.

Overcome: The North American team needed to work their European counterparts who designed the system global template. However the US business model only fit about 60% of the time so a lot of change management processes had to be followed and changes where implemented to the template.

Client: “Eric Scelza is great person to have on the team. He works very hard, is very supportive, understands the system, and listens and shows common sense and logic when trying to explain things to the business group. Would always be happy to have Eric back!”

Company\Industry: Sanofi-Pharmaceutical

Project Description\Duration: ERP Consolidation Project- August 2015- November 2015

Role: Functional Lead for “Order to Cash” and Supply Chain, ERP Execution Manager

Responsible

Manage off shore and on site functional and technical resource

Identify Issue and Solutions within Pricing\Order process and Supply Chain areas

Identify common and unique area in each EPR system around Pricing\Order process and Supply Chain

Document and Present all finds of the study to the client

Identify, Write and Review Functional Requirement and Functional Specs

Business Area: Order to Cash, Supply Chain

Company\Industry: PwC- Professional Services

Project Description\Duration: -SAP CRM 7.0 - MDM Interface- March 2015- June 2015

Role: SAP CRM Interface Architect, Functional and Business Process Analyst, Master Data Manager

Responsible:

Lead design sessions with Functional and Business Teams

Lead the force of the overall system Design

Create and draft Blueprint Documents

Lead the development and functional team

Identify, Write and Review Functional Requirement and Functional Specs

Identified, estimated and assigned resource to tasks

Review and adapted Business Process to Project Scope example Account and Contact Create Process

Business Process Analyst- improving on current business process

Designed and Implemented interfaces to IBM MDM system

Business Area: Master Data, Customer and Contact Master Data

Company\Industry: BCRA- Public Authority

Position: Board Member; Duration: January 2016 to Present

Description: Appointed Position

Company\Industry: EBR Solutions- Consulting

Position: Consultant Partner\SAP Manager; Duration: June 2011 to Feb 2015

Subject Area: OTC, SAP, ECC, CRM, SD, Security

Project History Highlights:

Company\Industry: TeleFlex- Medical Device

Project Description\Duration: CRM 7.0 Implementation: Interaction Center- February 2014- November 2014

Role: SAP CRM Lead Architect, Functional and Business Process Analyst, OTC Program Manger

Responsible:

Lead design sessions with Functional and Business Teams

Lead the force of the overall system Design

Create and draft Blueprint Documents, create Technology and Functional Specs

Lead the development and functional team

Identify, Write and Review Functional Requirement and Functional Specs

Identified, estimated and assigned resource to tasks

Review and adapted Business Process to Project Scope example Account and Contact Create Process

Business Process Analyst- improving on current business process

Business Role configuration and PFCG Role

Implemented Functional Configuration for WebIC

Setup SAP CRM organizational structure for Sale and Services groups

Configured Order Entry Screens

Implemented IC Interface including configuration, transaction launch and custom modification

Implemented Order management within the WebIC

Designed and Implemented interfaces to Legacy system as Sale Force

Designed and Implemented interfaces for Legacy system using the WebIC including ERP ECC Order

High level support on Partner Channel Solution

Create Test Scripts and Training documents

Support the Go-Live and managed support staff including teaching and guiding the support staff about the new system

Manage Integrated with ECC SD Sales Order and Pricing

Business Area: Interaction Center (WebUI), Account Payable, Service, Sales, Account and Contact

Business Benefit: A single integrated environment to handle the order to cash process giving the business a 360 degree look at all customers’ interaction with the company.

Overcome: We need to get the users passed former SAP projects that were unsuccessful and left the user with very little confidence.

Client: “Eric is the Best. Dedicated, hard worker - passionate about his work and it shows. He is very knowledgeable and if he doesn't know something, he will find the answer. He took time to understand our business and it helped in us making business decision during our implementation. We need more of Eric Scelza. What a class act man.”

Company\Industry: IBM (Internal Project)- Services and Sales

Project Description\Duration: CRM 7.0 Implementation: Interaction Center- July 2011- December 2013

Role: SAP CRM Functional Lead and Business Process Analyst for WEBUI-CRM, E-commerce and Security Manager

Responsible:

Identify and Review Functional Requirement

Identify and Document Functional and Technology Specs

Identified, estimated and assigned resource to tasks

Review and adapted Business Process to Project Scope Example: Account and Contact Management

Created new Account and Contact screens and process

Business Process Analyst- improving on current business process

Business Role configuration and PFCG Role

Implemented Functional Configuration for WebUI,

Setup SAP CRM organizational structure

Designing and setting up of the Partner Channel Solution and Client Portal including data security

Configured Quote Entry Screens and current configuration

Implemented IC and UI Web Interface including configuration and custom modification

Implemented Quote and Order management within the WebUI

Designed and Implemented interfaces for Legacy system using the WebUI.

Supported Opportunity management within the WebUI

Supported Marketing Components Integrated with ECC SD Sales Order

Supported IBase, PPR and Production management within the WebUI

Create Test Scripts and Training documents

Support the Go-Live and managed support staff including teaching and guiding the support staff about the new system

Business Area: Order to Cash, Contract, Quotes, B2B, Service, Sales, Pricing, Marketing

Business Benefit: Bring all products, services and all IBM offerings into one system to better service their client. Being able to sell hardware, software, warranties, maintenance, and support services on all product levels throughout IBM in multiple counties for the same clients.

Overcome: Bring all the products and services into one system and environment within 156 countries. Within a hardware and software company over 100 years old every brand and/or service line does business differently and within their own software or environment. Bringing all the different areas of business into one environment was very challenging.

Client: “Eric is very knowledgeable of the CRM system; if he doesn't know something, he will persevere to find an answer or solution. Eric has a great rapport with the team and the business users; the business respects him and his knowledge and supports his ideas and decisions. Eric will also make recommendations when he does not believe the business requirements are in line with best practices, and will try to steer decisions along that path, as opposed to making significant customizations. Love to work with Eric!

Company\Industry: Stroudsburg Borough Council; Government

Position: Council Member; Duration: January 2005 to December 2015

Description: Elected Position

Company\Industry: EntryPoint Consulting; Consulting and Software

Position: SAP Practice Lead; Duration: June 2008 to May 2011

Subject Area: OTC, SAP, ECC, CRM, SD, Project Manager

Project History Highlights:

Company\Industry: Cleveland Brother CAT Dealership-Manufacturing and Resale

Project Description\Duration: CRM 7.0 Implementation: SFA, Service, Marketing - Feb 2011-May 2011

Role: SAP CRM Technical Functional and Business Process Lead

Responsible:

Identify and Document Project Scope

Identify and Review Functional Requirement

Identify and Document Functional Specs

Identified, estimated and assigned resource to Project tasks

Review and adapted Business Process to Project Scope example Account and Contact Management

Managing Technology Resources including hiring

System Architect including Blue Print and System design

Business Process Analyst- improving on current business process

Implemented Functional configuration for WebUI, SFA Interface and Interaction Center Interface with the New Web IC Component

Evaluated the middleware between R/3 and CRM, configured and modified

Design data flows using IDoc and RFC communication with legacy systems

Designed field maps with legacy system

Design data loads for daily\weekly load programs

Setup SAP CRM organizational structure

Configured Order Entry Screens and current configuration

Implemented IC and UI Web Interface including configuration and custom modification

Implemented Product Category and Hierarchy

Configured Groupware Middleware to connect with Lotus Notes including installing and configuring Groupware

Business Area: Sales (SFA), Service, Marketing, Billing

Company\Industry: World Kitchen-Manufacturing

Project Description\Duration: Upgrade CRM 4.0 to CRM 7.0- Interaction Center Web IC w/ New Email Function- Sept 2010 – Jan 2011

Role: SAP CRM Technical Analyst, Technology Lead and Project Lead

Responsible:

Co- Managing the Project including Timeline and Tasks

Managing Technology Resources including hiring

System Architect including Blue Print and System design

Business Process Analyst- improving on current business process

Re-Implemented Functional configuration for Interaction Center with the New Web IC Component

Re-evaluated the middleware between R/3 and CRM, re-configured and modified where needed

Re-Setup SAP CRM organizational structure

Upgrade and Re-Configured current Knowledge Base

Re-Configured Order Entry Screens and current configuration

Implemented IC Web Interface including configuration and custom modification with SAP CRM

Developed and implemented an Interaction Center Email business process including Reply to Customer Email

Configured CRM Email to connect to Microsoft Exchange

Business Area: Interaction Center, Services

Company\Industry: IEWC- Manufacturing

Project Description\Duration: Upgrade CRM 4.0 to CRM 7.0: SFA (WebUI), e- commerce- March 2010- Sept 2010

Role: SAP CRM Technology Lead

Responsible:

Managing Technology Resources including hiring

Co- System Architect including System design include Blue Printing

Groupware Architect and Implemented Configuration using SAP CRM and Microsoft Exchange

Business Process Analyst- improving on current business process

Implemented Functional configuration for SFA and Middleware within SAP CRM

Provided design recommendations to streamline the movement of data between R/3 and CRM

Setup SAP CRM organizational structure

Implemented UI Web Interface including configuration and custom modification with SAP CRM

Developed and implemented a Marketing business process including document flow for Leads and Opportunities

Configured Order Entry and co- configured the e-commerce environment

Business Area: Sale (SFA), e-commerce

Company\Industry: Tremco- Manufacturing and Services

Project Description\Duration: CRM 2007 Implementation: SFA and Marketing- Nov 2008- Dec 2009

Role: SAP CRM Technical Analyst including Blue Printing and Business Process Analyst

Responsible:

Co- System Architect including Blue Print and System design

Groupware Architect and Implemented Configuration using Public and Private folders between SAP CRM and Lotus Notes

Implemented CRM calendar and contact on Mobile Device

Business Process Analyst- improving on current business process

Implemented Functional configuration for SFA and Middleware within SAP CRM

Provided design recommendations to streamline the movement of data between R/3 and CRM

Setup SAP CRM organizational structure

Mapping Master Data and applying Master Data to system design

Implemented UI Web Interface including configuration and custom modification with SAP CRM

Developed and implemented a Marketing business process including document flow for Leads and Opportunities

Business Area: Sales (SFA), Marketing

Company\Industry: NAILCO- Supply Reseller

Project Description\Duration: Full Implementation of ERP, CRM: Interaction Center- June 2008- Oct 2008

Role: SAP CRM and ERP Technical Analyst

Responsible:

Master Data Architect and Manager for Data Import

Managed the ABAP team and all tasks assigned to them in time within the Project Plan

Implemented Functional configuration task and Middleware task for SAP CRM

Implemented SAP CRM Interaction Center

Support Implementation of SD with SAP ECC

Performed minor Basis tasks

Go-Live and Pro- Go- Live on-site Team

Co- Project Manager

Setup and Lead Support Team

Business Area: Order Entry, Interaction Center, Marketing Account Management

Company\Industry: Sanofi Pastaur; Pharmaceuticals

Position: Senior System Analysis; Duration: May 2004 to May 2008

Responsible: Commercial Operations IS Technical Team Leader, SAP CRM Technical Project Manager, SAP CRM Technical Analyst (Middleware/Mobile/Functional/BASIS), SAP CRM Technical lead, Middleware and Infrastructure Resource, Middleware and Configuration Resource

Managed SAP support team, including Call Center Agent and Mobile Sales Force

Focused on SAP R/3, SAP CRM, SAP Middleware, SAP Basis Engineer

Implemented, administrated, supported and monitored SAP CRM Online system and ECC environments

Configured Business Application within CRM Online and R/3 SD, Pricing

Configured/maintained Organization Structure, CIC0, TPM, SAPhone

Configured Systems and Monitoring levels within Solution Manager

Administrated/monitored SAP CRM R/3 Basis and Middleware Tasks

Supported/monitored CRM Mobile Client Infrastructure and the Mobile Clients

Supported CRM Upgrade, Mobile Client Realignments and Laptop OS Upgrade Project

Call Center Engineer - included CTI Solution, Multiple Channel Routing including Voice, Email/Fax and Chat, including Call Recording Software

Supported Product Distribution Center including Shipping Software

Configuration and Middleware Engineer for the following projects: Upgrade SAP CRM 4.0 SP2 to SP9; SAP CRM 4.0 SP9 Implementation; and Upgrade SAP CRM 4.0 SP9 to SP12

Call Center Engineer for CTI Implementation Project

Resolved Basis, configuration, middleware and mobile client issues, as well as all critical issues concerning CRM technology

Company\Industry: Sanofi Pastaur; Pharmaceuticals

Position: Senior Technical Engineer; Duration: June 2000 to May 2004

Responsible: Infrastructure System, Data Center, Networking

Designed/administered network devices and OS; Windows 2000/2003 Server

Led, managed, planned and coordinated technical task and issues of the projects

Implemented, administered and supported infrastructure platforms; Active Directory, DHCP, DNS, WINS and Microsoft ISA/Websense (include Lockdown Internet access

Implemented, administered and supported email application; 2000/2003 Exchange, Faxination, Blackberry, Brightmail-Anti-Spam, Tumbleweed Secure Email

Managed purchasing and leasing of hardware, including Dell and HP Servers

Manager of over 300 Windows 2000/2003 Servers, 2 Datacenters, 5 off-site offices

Supported LAN and WAN network including Firewall, VPN equipment, routes and switches

Supported and maintained a first-class Infrastructure for over 2 years and with minimal down time

Implemented and managed project to increase and improve the stability for the overall Infrastructure

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