Customer Service Sales

AMEENA ALI

(***) ***- ****• *********@*****.***

PROFESSIONAL PROFILE

Highly organized analytical Project Management professional with superior goal setting, decision-making, and problem-solving skills. Solid reputation for experience developing, designing and launching effective projects through strategic planning, and project implementation. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach.

PROFESSIONAL EXPERIENCE

September 2015 – Present Sigma Theta TAU International – Indianapolis, IN

Program Specialist, The Center of Excellence

Operate in a dual position of project management and accounting

Help develop fiscal year budgets, policy and procedures for The Center and operate program logistics

Perform project implementation/review and balance department budget and account reconciliation

Manage multiple programs such as EEAI, ENFLA and online webinars for The Center for Excellence including coordinating program development, launch, marketing, application opening, evaluation and ongoing program support

Develop the planning, implementation and research of additional Center program workshops, exhibit events, products and services

Maintain professional relationships with departments program leaders and facilitators, Advisory Board members, speakers and stakeholders in support of the mission of STTI

Partner with supervisor regarding marketing and communications to coordinate promotional activities for The Center programs, online courses and products while serving as a liaison to various STTI planning groups, departments and participants

Reconcile accounts receivable and payable, compile end of the year reports, conduct month budget meetings, and review P +L statements

Collaborate with team members and department leaders on FY2017, and FY2018 forecasting

November 2014 – July 2015 Costar Group – Atlanta, GA

Research Specialist I

Created and documented weekly, monthly and quarterly monitoring reports for economic growth patterns, while working with leadership and stakeholders to develop published research programs and tools used nationwide

Facilitated internal and external macroeconomic reporting for contracted customers online and in person within the State of Alabama

Sustained accurate and complete database of commercial real estate inventory, conducting up to 20 daily interviews to brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data

Investigated new property leads to be verified from field researchers, SEC filings, news articles, and tax records and used this information to create sales comparable reporting

Interacted with a wide range of internal/external stakeholders, including overseeing external reporting to ensure capture of market critical information allowing news stories to be created and published

Facilitated current/historical analysis and disseminated quarterly reporting in products used nationwide

May 2012 – September 2014 RentPath, Inc. – Atlanta, GA

Sales Effectiveness Specialist

Handled policy compliance, analyzing monthly sale fluctuations and financial statements, computing annual Sales territory KPI’s, month-end commission, and reporting sales analysis of daily operations

Acted as the primary point-of-contact for the Eastern, Midwest and Southeast territories, including preparing and analyzing monthly sales reporting and reconciling individual sales accounts with fluctuating dollar value to ensure accurate monthly commission payout

Created and implemented company policy used during monthly audits, ensuring all operating sales locations were providing exceptional customer service and following the company's service plan

Maintained Excel reports to identify sales tracking of individual managers for Regional Directors, as well as analyzing the biggest areas of opportunity for sales revenue in multi-family housing resulting in better trained managers and increase in territory sales

Increased operations efficiency and overall profitability by conducting profitability analysis

Performed operations and administrative duties daily, such as travel arrangements and expense reimbursement, sales manager on-boarding and weekly sales reporting on SharePoint

May 2012 – August 2013

Client Manager

Handled customer inquiries, resolved customer issues and tracked/reported day-to-day responsibilities

Implemented company customer service model while servicing the Indianapolis area

Serviced roughly 500 customer clients using Salesforce.com to track duties also instructed new products and provided solutions for all problematic situation

Developed new sign up process for external clients “notice of disclosure” online contract form

September 2011 – May 2012 Bank of America – Atlanta, GA

Fraud Analyst I

Investigated, verified and explained account deviations, as well as account reconciliation and account maintenance to customers

Interacted with customers analyzing and responding to possible fraud activity to ensure minimal loss

Maintained above metric standards in daily operations

November 2010 – April 2011 Richemont/Cartier International – Atlanta, GA

Client Liaison

Managed customer receivables and relationships while gaining high-level expertise of luxury retail and providing specific cliental customer service. Also acted as boutique administrator

Achieved sales goals along with managing customer relationships to improve customer service

Built sales volume and improved effectiveness of the watch repair process to increase client satisfaction

March 2009 – June 2010 Hertz Car Rental Corporation – Jacksonville, FL

Manager-Sales Liaison

Cultivated relationships and performed operational functions while gaining high-level expertise of both day-to-day and large-scale customer service, accounting, team management, and finance operations

Created a system for managing customer receivables and reducing bad debt

Developed lasting relationships with contacts and handled international accounts

Promoted to Assistant Branch Manager after completing MIT program

EDUCATION

University of North Florida – Jacksonville, FL

Degree: Bachelor of Science in Advertising

CERTIFICATIONS

Project Management Professional, PMP (Mc Grill Education & PMBOK – Summer 2018)

ADDITIONAL SKILLS & COMPETENCIES

Microsoft Word/ Outlook

PowerPoint

Excel

Google Mail

Convex

SharePoint/ JIRA

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