Customer Service Administrative Assistant
Resume:
Nicole Isaac
Euclid, Ohio *****
************@*****.***
Summary: Administrative Assistant and Secretarial Background since 1998 with various
entities from Hospitals, Clinics and Private Physician Practices
WORK EXPERIENCE:
Medicare Authorization Representative/ Customer Service 10/2016 - 2/2018
CGI Federal (Cleveland Ohio)
•Independently manage a work queue consisting of correspondence from employer's Group Health, and Non-
Group Health Plans.
•Use critical reading skills to determine if authorization correspondence from employers, Group Health Plans and
Non-Group Health Plans is valid or invalid.
•Track correspondence through the process to ensure a timely response within service level agreements
•Maintain confidentiality of all PHI (Oral, written or maintained electronically)
Staffing Coordinator 04/2013 - 07/2015
Cleveland Clinic (Cleveland Ohio)
Coordinates scheduling and staffing for the entire facility nursing department to ensure sufficient amount of all
members of the nursing department.
Worked with clinical and administrative departments to project staffing needs and achieve required staffing levels.
Utilized and maintained staffing scheduling software/programs to schedule shifts, monitor staffing levels, and input
related data.
Patient Service Representative
Cleveland Clinic (Cleveland Ohio) 08/2011 04/2013
Scheduled patient appointments and procedures
Verified patient’s insurance coverage and collect co-payments along with processing credit card payments and
balance daily cash deposits
Verified patient demographic information is accurate and current by via phone and in person
EDUCATION:
Shaw High School 1998
High School Diploma
SKILLS: Organized and detail oriented. Ability to work in any atmosphere.
Excellent reputation in meeting deadlines and demands.
LICENSES AND CERTIFICATIONS: Paralegal Certificate Obtained 2003
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