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Customer Service Security Officer

Location:
Pincourt, Quebec, Canada
Posted:
April 20, 2018

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Resume:

MAGUY CHAHLA

**, *** *** ******, *** Perrot, Qc. J7V-7B5

514-***-**** ● Email: ac4689@r.postjobfree.com

Result oriented professional with more than 6 years experience in the Airport Patrol industry. More than 4 years of teaching experience in airport safety/security to new officers.

VALUE OFFERED

Full working-level knowledge and experience in training/teaching, both in the area of public service and adult education (College Level)

Demonstrated proficiency in airport patrol, security and safety

Strong written and verbal communication skills; French, English and Arabic

Proven analytical and detail oriented skills

Computer skills such but not limited to Outlook, Word, Excel, PowerPoint as well as skills in internet navigation, social media sites and email systems

Proficient in planning and scheduling

Exceptional leadership skills developed through consistent collaborative and multitasking efforts.

PROFESSIONAL EXPERIENCE

2007 – 2012 Collège Gérald-Godin

Teacher: Airport Patrol

Responsible for teaching the following courses related to airport security/safety. Prepared all the necessary course notes as well as their corresponding exams. Performed corrections of all the exams:

Quality control forms for issuing pass a restricted area.

Articles of interest – Power of an agent of law enforcement.

Organisation/Mission/Juridiction/CALEA (the commission on accreditation for law enforcement.

Principles of safety/security

Overview of the airport site

Introduction to law

Directives of the traffic restricted area

Legislative framework

Strategic communication

Customer service

Instructions static positions

Controls access to a restricted area from a non-restricted area

Emergency measures

Taken notes of incidents and scene preservation and evidence

Introduction to guidelines

Safety program for supply chains

Communication

Technical control of traffic on the pier to the airport

Work behavior and ethic

Profiling

Internal and external Radio/telecommunication

« Garrett » search technique

Radio/telecommunication industry Canada

Victim support

Aerospace laws

Convention of ICAO (International Civil Aviation Organisation)

Regulation of Airport traffic

Regulation on the movement side of Airports

Roles and responsibilities of constables

Introduction – Calling card

Directives and procedures

Introduction to report writing

The issuance of statements of offence

International Child abduction

2007 – 2014 Montreal-Trudeau Airport Patrol

Teacher: Development of Resources

2007 (4 Months) Montreal-Trudeau Airport Patrol

Officer: Emergency Calling Center

Main responsibilities included answering incoming emergency calls

2005 – 2007 Montreal-Trudeau Airport Patrol

Security Officer

Responsibilities included:

Access Control

Circulation

2000 – 2005 Pomerleau construction

Secretary

1983-1987; 1993-1997

Teacher, Interior Decoration Collège des Frères, Lebanon

French Language Collège des Pères Carmes, Lebanon

EDUCATION

1998 - 1999 DEP (Professional Degree) Secretariat

Collège Secrétariat Moderne (Montreal)

1979 - 1983 Interior Design

Higher Technical College (Lebanon)

1966 - 1979 High School Diploma

École des Sœurs Carmélites (Lebanon)

CONTINUING PROFESSIONAL EDUCATION

Topic: Advance French (9 credits)

Date: May, 2008

Institution: University of Quebec (Montreal)

Topic: Mentoring Training Sessions

Date: August, 2007

Institution: COSE, Formation Consultation

Topic: Designing Training Sessions

Date: August, 2007

Institution: COSE, Formation Consultation

Topic: Agent, Emergency Calling Center

Date: May, 2005

Institution: Montreal-Trudeau Airport Patrol

Topic: RAO Application des Cartes d’appel MOBILAIRE

Date: July, 2005

Institution: Montreal-Trudeau Airport Patrol

Topic: Defense System

Date: February, 2005

Institution: Montreal-Trudeau Airport Patrol

Topic: Security Officer

Date: January, 2005

Institution: Canadian Corps of Commissionaires

Topic: Occupational Health and Safety Responder

Date: January, 2005

Institution: Occupational Health and Safety Commission, Quebec

Topic: First Responder - Fire

Date: July, 2004

Institution: SATINEL Inc.

Topic: Health and Safety: Construction Sites

Date: April, 2002

Institution: Occupational Health and Safety Commission, Quebec

Topic: Emergency Evacuation

Date: July, 2001

Institution: Multi Risk International

Topic: Telecommunication

Date: May, 2001

Institution: Bell Canada

Topic: Advanced English (4 credits)

Date: July 1999

Institution: Mc Gill University (Montreal)

Topic: Microsoft Word

Date: 1998-1999

Institution: Collège Secrétariat Moderne (Montreal)

Topic: Microsoft Excel

Date: 1998-1999

Institution: Collège Secrétariat Moderne (Montreal)

Topic: Microsoft Outlook

Date: 1998-1999

Institution: Collège Secrétariat Moderne (Montreal)

Topic: Microsoft Powerpoint

Date: 1998-1999

Institution: Collège Secrétariat Moderne (Montreal)

REFERENCES

References will be provided upon request.



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