Customer Service Security Officer
Resume:
MAGUY CHAHLA
**, *** *** ******, *** Perrot, Qc. J7V-7B5
514-***-**** ● Email: *******@*********.**
Result oriented professional with more than 6 years experience in the Airport Patrol industry. More than 4 years of teaching experience in airport safety/security to new officers.
VALUE OFFERED
Full working-level knowledge and experience in training/teaching, both in the area of public service and adult education (College Level)
Demonstrated proficiency in airport patrol, security and safety
Strong written and verbal communication skills; French, English and Arabic
Proven analytical and detail oriented skills
Computer skills such but not limited to Outlook, Word, Excel, PowerPoint as well as skills in internet navigation, social media sites and email systems
Proficient in planning and scheduling
Exceptional leadership skills developed through consistent collaborative and multitasking efforts.
PROFESSIONAL EXPERIENCE
2007 – 2012 Collège Gérald-Godin
Teacher: Airport Patrol
Responsible for teaching the following courses related to airport security/safety. Prepared all the necessary course notes as well as their corresponding exams. Performed corrections of all the exams:
Quality control forms for issuing pass a restricted area.
Articles of interest – Power of an agent of law enforcement.
Organisation/Mission/Juridiction/CALEA (the commission on accreditation for law enforcement.
Principles of safety/security
Overview of the airport site
Introduction to law
Directives of the traffic restricted area
Legislative framework
Strategic communication
Customer service
Instructions static positions
Controls access to a restricted area from a non-restricted area
Emergency measures
Taken notes of incidents and scene preservation and evidence
Introduction to guidelines
Safety program for supply chains
Communication
Technical control of traffic on the pier to the airport
Work behavior and ethic
Profiling
Internal and external Radio/telecommunication
« Garrett » search technique
Radio/telecommunication industry Canada
Victim support
Aerospace laws
Convention of ICAO (International Civil Aviation Organisation)
Regulation of Airport traffic
Regulation on the movement side of Airports
Roles and responsibilities of constables
Introduction – Calling card
Directives and procedures
Introduction to report writing
The issuance of statements of offence
International Child abduction
2007 – 2014 Montreal-Trudeau Airport Patrol
Teacher: Development of Resources
2007 (4 Months) Montreal-Trudeau Airport Patrol
Officer: Emergency Calling Center
Main responsibilities included answering incoming emergency calls
2005 – 2007 Montreal-Trudeau Airport Patrol
Security Officer
Responsibilities included:
Access Control
Circulation
2000 – 2005 Pomerleau construction
Secretary
1983-1987; 1993-1997
Teacher, Interior Decoration Collège des Frères, Lebanon
French Language Collège des Pères Carmes, Lebanon
EDUCATION
1998 - 1999 DEP (Professional Degree) Secretariat
Collège Secrétariat Moderne (Montreal)
1979 - 1983 Interior Design
Higher Technical College (Lebanon)
1966 - 1979 High School Diploma
École des Sœurs Carmélites (Lebanon)
CONTINUING PROFESSIONAL EDUCATION
Topic: Advance French (9 credits)
Date: May, 2008
Institution: University of Quebec (Montreal)
Topic: Mentoring Training Sessions
Date: August, 2007
Institution: COSE, Formation Consultation
Topic: Designing Training Sessions
Date: August, 2007
Institution: COSE, Formation Consultation
Topic: Agent, Emergency Calling Center
Date: May, 2005
Institution: Montreal-Trudeau Airport Patrol
Topic: RAO Application des Cartes d’appel MOBILAIRE
Date: July, 2005
Institution: Montreal-Trudeau Airport Patrol
Topic: Defense System
Date: February, 2005
Institution: Montreal-Trudeau Airport Patrol
Topic: Security Officer
Date: January, 2005
Institution: Canadian Corps of Commissionaires
Topic: Occupational Health and Safety Responder
Date: January, 2005
Institution: Occupational Health and Safety Commission, Quebec
Topic: First Responder - Fire
Date: July, 2004
Institution: SATINEL Inc.
Topic: Health and Safety: Construction Sites
Date: April, 2002
Institution: Occupational Health and Safety Commission, Quebec
Topic: Emergency Evacuation
Date: July, 2001
Institution: Multi Risk International
Topic: Telecommunication
Date: May, 2001
Institution: Bell Canada
Topic: Advanced English (4 credits)
Date: July 1999
Institution: Mc Gill University (Montreal)
Topic: Microsoft Word
Date: 1998-1999
Institution: Collège Secrétariat Moderne (Montreal)
Topic: Microsoft Excel
Date: 1998-1999
Institution: Collège Secrétariat Moderne (Montreal)
Topic: Microsoft Outlook
Date: 1998-1999
Institution: Collège Secrétariat Moderne (Montreal)
Topic: Microsoft Powerpoint
Date: 1998-1999
Institution: Collège Secrétariat Moderne (Montreal)
REFERENCES
References will be provided upon request.
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