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Manager Customer Service

High Point, North Carolina, United States
50 k
April 20, 2018

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Bradley Gordon

Logistics Manager

High Point, NC 27265


Seeking a career offering an energetic environment, competitive compensation, and opportunity for growth

Work Experience

Logistics Manager

Innocor Foam Technologies

2015 to 2018

● Communicating with customer service to ensure orders are processed correctly, shipped on time & all appropriate paperwork is provided in the required time frame.

● End of day routine is to ensure that all orders that were supposed to ship have been shipped and the respective ASN's have been processed.

● Communicating to the Plant Manager any immediate issues that need to be addressed.

● Provides daily feedback to the Plant Manager as to current open issues with each customer account.

● Reduce charge-backs by understanding customer requirements, processing, maintaining and following up on customer orders in a timely manner

● Daily interaction with freight forwarders and customers to coordinate freight movement

● Direct the daily activities of all employees in the shipping and receiving department.

● Look up and compute freight or postal rates, and track cost of shipments.

● Maintain control over shipping and receiving operations, such as truck scheduling, shipments, receipt of goods and handling of damaged goods.

● Fleet management of company owned or leased equipment. Schedule routine maintenance on equipment including breakdown repair.

● Manage all recruiting, on-boarding and training for new drivers including compensation. Driver Recruiter/Driver Retention

J.L. Rothrock

2014 to 2015

Advertise open driver positions

● Answer incoming recruiting calls

● Respond to online inquires in a timely manner

● Qualify applicants by companies recruiting policy

● Extend offer to qualified drivers

● Schedule DOT physicals and orientation

● Actively involved with driver retention and driver relations Driver Recruiter/Driver Relations

Best Logistics Group

2010 to 2014

Manage responses to applicants and carry out initial telephone interviews.

● Impart information required by applicants.

● Extend employment offers to candidates and maintain applicant data in recruiting database.

● Coordinate with applicants and analyze background check data. Arrange orientation date and travel arrangements.

● Correspond with management with regard to recruiting progress. Account Manager

● Manage top five accounts for Best Dedicated.

● Schedule loads to maximize use of equipment and drivers

● Manage drivers, office staff personnel, and accounts for all shipments Account Executive

Ideacom of NC, Inc

2008 to 2010

Outside sales for digital and VOIP telephone systems. As well as voicemail and paging systems

● Proficient in Tigerpaw Dispatch Software

● Proficient in TMW Software

Assistant Operations Manager

Guyy M. Turner, Inc - Greensboro, NC

2001 to 2003

Dispatch of 55 company drivers and independent contractors. Ordered Special Hauling permits for over size loads. Routing of heavy haul loads, coordinate loading with crane and specialized equipment, driver compensation, and arrange police escorts.

Reverse logistics on crane, rigging and company materials. Education

Guilford Technical Community College



OSHA 30, TMS - Transportation Insight, Lean Six Sigma-Yellow Belt in process Certifications/Licenses

First Responder

Additional Information

Strong knowledge of transportation, routing of freight (air and ground), excellent customer service, good communication skills, positive leadership skills, working knowledge of DOT regulations, a great team player; ability to work well under pressure.

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