*** ** **** *** **********, FL *****

571-***-**** (Cell)

Email :ac467l@r.postjobfree.com

Wayne G. Gale

To obtain a managerial position where my finance and business management background can best be utilized.

2007-2017 SPS Consultants / Montgomery County Gov’t Rockville, Md.

Customer Service Repr. /Principle Administration Aide

Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, and adjusting bills.

2003–2006 Volt Fairfax, VA

Accounts Payable/Payroll Specialist

Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Maintained a database of all weekly purchases and payments.

Worked with vendors to ensure a great customer relationship.

Compared cancelled checks with invoices on file from the previous month.

Coordinated weekly payroll.

Verified employee’s benefits and deductions.

1998–2003 Norrell Staffing Services Fairfax, VA

Records Assistant

Respond to requests for verification of employment on past and present employees.

Assisted the payroll specialist with biweekly payroll functions.

Updated employee’s hours into database and assisted in the completion of employee’s tax forms, making necessary changes.

Keep records of materials filed or removed, using logbooks or computers.

Find and retrieve information from files in response to requests from authorized users.

Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information

1996-1998 Northern Security Protective Agency Alexandria, Virginia

Security Agent

Supervised security officers and distributed work assignments.

Prepared and kept reports of daily activities.

Updated timesheets into a database.

Ensured that job sites were protected in accordance with the protocols that were in place

1995–1996 Aaron Rents Chantilly, Virginia

Management Trainee

Worked in a call center.

Made calls to collect on delinquent accounts, recruit for new customers and advertised prospective sales.

Maintained timely deliveries of merchandise to customers.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

1991-1995 First American Rental Decatur, Georgia

Assistant Manager

Receive, open, unpack and issue sales floor merchandise

Responsible for the supervision of the accounting, collections, and sales department.

Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints

Resolved account receivable billing problems.

1981–1991 Merrill Lynch New York, New York

Research Analyst

Provided proper appropriations of client dividends from company bank accounts.

Revised accounting procedures for the dividend section.

Improved the accuracy in lockbox calculations by implementing a quality circle.

Resolved account problems for referred clients.

Operate office equipment such as fax machines, copiers, and phones systems, and use database management.

Education:

B.S. Business Management/Finance, Brooklyn College (CUNY),Brooklyn, NY 1989

Computer: Kodak Scanner 3210, Ideal 5010 Color Scanner, Siebel CRM, People soft HRMS, Microsoft Word, Outlook Programs

Office Machine : Micro - Fiche, Copier, Fax, Pressure Sealer, 10-Key Calculator

Military: United States Marine Corps, Combat Engineer, Honorable Discharge, 1976 -1980

Wayne Gale

380 NW 69th Ave, Apt 107

Plantation, FL 33316

571-***-**** (Cell)

Email :ac467l@r.postjobfree.com

Dear Sir/Madam:

I am submitting my resume for your review and employment consideration. Upon review, you will find that I have a steady work history. Also my direct contact with the public has afforded me the opportunity to gain valuable insight regarding special needs populations.

I maintain a professional attitude and approach to my work, a can do attitude with excellent work ethics. I am very organized, reliable and resourceful. I further understand that an organization’s goals and objectives are of the utmost importance. I work well with others and I am confident I will be a welcome addition to your staff.

My salary requirements remain open to your generous offer based upon your consideration of my qualifications and requirements for the position.

I would gladly welcome the opportunity to learn more about your company, your expectations of me, and to discuss my qualifications in further detail during a meeting with you.

Thank you for your time and consideration.

Sincerely

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