Community Consultant
Resume:
LEAH MURCH
EDUCATION BS in Hospitality Management, California Polytechnic University, Pomona, CA July 2016 Honors: Deans List
CAREER
PROGRESSION
Community Consultant Irvine, CA
Avalon Bay Communities – Avalon Irvine August 2016 – Present Awards: Quarterly Leasing Leader in Orange County/San Diego Region
Greeted, pre-qualified, and followed-up with prospective tenants; process and verified eligible tenant applications.
Coordinated and led apartment tours, answered questions, and highlighted selling features and property amenities.
Collected and recorded application fees and deposits; accurately documented all financial transactions.
Performed administrative duties such as rent collection, communicating with tenants via written and phone correspondence, and maintaining resident files.
Negotiated renewal pricing with residents using market research and analysis.
Worked with affordable housing applicants through the income certification process. Administrative Assistant to the Events and Operations Coordinator Pomona, CA The Collins College of Hospitality Management May 2015 – July 2016
Managed event operations including facility selection, contract pricing, transportation, and accommodations for events ranging from 75 – 650 guests.
Trained and managed event volunteer teams ranging from 5-25 members.
Used a large variety of technology platforms to manage registration processes such as guest list, ticket purchases and donations.
Sales Associate Los Gatos, CA
The Wooden Horse Toy Store September 2010 – September 2014
Developed expert-level product knowledge of children’s toys and used understanding of products and customer needs to increase sales.
Operate cash register, scanners and computers to itemize and balanced drawer at the end of each shift. Assist with store stocking, setting up floor-sets and opening/closing procedures.
Named “Employee of the Month”
ADDITIONAL
SKILLS
Leadership
Experience in leading volunteer groups in set up, execution and take down of events.
Lead new hire onboarding training programs alongside management. Customer Service
Extensive experience in handling day to day issues that arise with customers, residents and prospects.
Exceptional at keep a calm demeanor during high stress situations. 555 Paularino Ave #N-102
Costa Mesa, CA 92626
https://www.linkedin.com/in/leahmurch/
*********@*****.***
Page 2 Leah Murch
Able to increase customer retention through building positive relationships by being diligent, trustworthy and reliable.
Administrative
Exceptional attention to detail and excellent organizational skills
Competent at making travel accommodation arrangements
Special talent for quickly learning new computer applications
Tools: Microsoft Office, Salesforce, Eventbrite, MRI REFERENCES Linda Garcia
Events and Operations Coordinator, The Collins College of Hospitality Management
Craig Failia
Sr. Community Manager, AvalonBay Communities, Avalon Irvine
Margie Ferree Jones
Professor, The Collins College of Hospitality Management
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