IT Manager

Paul Rapnikas

Naperville, IL ***** – 630-***-**** – ****.********@*****.*** – https://www.linkedin.com/in/paulrapnikas

Senior IT Professional

IT Management ~ Software Engineering ~ Project Management

Software Development

Networking

Technical Troubleshooting

Software Requirements

Quality Assurance

Telecom

Process Improvements

Website Management

Project Deliverables

Cross-Team Collaboration

System Development

Quality Control

Successful record in senior IT operations and project management, system development, infrastructure development, training, system testing and troubleshooting, installation and upgrade coordination, and process improvements.

Comprehensive career in all aspects of IT management, including vendor selection and oversight, risk management, quality control, process development, contract oversight, strategic IT planning, coordination with multiple internal business units, etc.

Vast experience in industry products and protocols, while working with various aspects of networks, servers, software, hardware and peripherals.

Analyze P&L, IT and operations initiatives in a logical and analytical manner from conception to completion.

Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Career Progression

NEWHAVEN DISPLAY INTERNATIONAL, INC. Elgin, IL 11/2017-Present

Newhaven Display is a leading global company that produces electronic display products for a wide variety of markets and applications. Products include cutting edge LCD, VFD and OLED technologies.

IT Administrator

Everything in IT wrapped into one role. Day to day user support, networking, security, phone and system/ERP enhancements. Goals include creating new policies and procedures to ensure project get completed on time and on budget.

Communicate closely between various departments in developing ERP tools, functions, custom modules and reports that will enhance and streamline existing business processes.

Provide time estimates and project plans.

Program, test and document database-driven software systems in accordance with programming standards and validation procedures.

Ensure on-time and high-quality deliverables. Meet project timelines and deadlines.

Build and manage new network for 50+ users.

Enhance security for remote access by adding and configuring the firewall and VPN access.

Create and maintain new intranet using SharePoint 365.

Migrate existing processes to new platform to automate daily tasks and eliminate repetitive tasks.

Companywide IT support.

THATCHER TECHNOLOGY GROUP Naperville, IL 8/2016-6/2017

Thatcher is an innovator for direct selling businesses of all sizes, with its highly customizable software “Prowess.”

Technical Project Manager

Responsible for all aspects of managing multiple clients and customer satisfaction. When bringing on new clients, get them off their current system and onto “Prowess” as smooth as possible. After launch, monitoring requests and make sure they get done in a reasonable amount of time.

Get new clients to launch on time, on budget and with all the functionality outlined in the BPA. This includes: Project Plan, training, billing, change management, PMO, weekly team meetings and Executive Dashboard reviews.

Daily post-launch support and review to ensure customer satisfaction. Reviewed support tickets to prioritize and make sure resources are available. Handled tier 1 requests but escalated when necessary.

Managed tickets using Jira and billing in Projector. Daily support included reviewing .Net and MS-SQL code.

Used Bootstrap responsive design to support multiple platforms. Trained clients and internal resources on using HTML 5, CSS 3, JavaScript, AJAX and jQuery in the Prowess environment.

METHODE ELECTRONICS, INC. Chicago, IL 8/2011-8/2016

Leading developer of custom-engineered and application-specific products and solutions utilizing the latest technologies.

Manager of Corporate Services 12/2014-8/2016

Provide technical support, increase communication, and improve the perception of services offered by corporate to all Methode companies. Manage both Corporate Marketing Team and Corporate Software Development Team. Collaborate with marketing and other business units. Collect and analyze project requirements, manage timelines and deliverables, and provide training and support.

Developed global purchasing solution with data entry and reporting to identify key suppliers for purchased parts for new and ongoing projects.

Deployed and maintained Global SharePoint intranet for 2500+ users.

Managed the system integration and workflow automation for PDPLS, Change Management, Supplier Quality Control and other manufacturing processes.

Grew Corporate Marketing Team from 1 to 3 members, instituted project management, SEO/SEM, the building of ancillary websites and the generation of marketing content.

Web Manager 8/2011-12/2014

Provided maintenance and support for internal and external websites, including Methode.com, TouchSensor.com, TraceLabs.com, Hetronic.com and the global intranet website. Managed SEO/SEM, analytics, social networking, content translation, server/software updates, and CMS software selection/administration of all websites.

Upgraded ad-hoc .Net intranet to SharePoint solution for 2,5s00+ employees.

Enhanced intranet to include versioning, document searching, workflows, and automation of issue management at a global level to eliminate paper documents.

HINDA INCENTIVES Chicago, IL 2010 to 2011

Leader in motivating employees and sales forces and providing incentives to dealers, distributors, and clients.

Web Developer

Interacted with clients, gathered project requirements, and managed product releases for both Internet based websites and internal applications. Partnered with clients and project managers to collect functional changes, test plans, and meet timelines. Updated day-to-day policies and procedures for change control, PCI compliance, version control, scheduled maintenance, and product releases.

Collaborated on team of developers responsible for building new websites, maintaining existing websites, and website enhancements for clients.

Served as customer support specialist for both internal and external managers and employees.

MANIFEST DIGITAL Chicago, IL 2008 to 2010

Interactive Marketing Agency with over 60 designers and developers.

Technical Director - SaaS

Managed 20+ server network running over 400 websites. Built new websites, supported existing clients by enhancing functionality and guiding and expositing them into newer technologies. Performed full-cycle design, development, and support for hundreds of clients, both in and out of the internet marketplace. Managed team of developers.

Restored client relationships by initiating a “5 Star” customer service plan, including new policies from sales to support and major enhancements to existing support request system.

Increased client satisfaction by rebuilding the user interface utilized by clients to manage their websites.

Redesigned email newsletter system to send over 1 million email newsletters per month for hundreds of clients.

Automated accounting for quicker invoicing, thus increasing cash flow.

RAPNIKAS CONSULTING, INC Naperville, IL 2005 to 2008 2005 to 2008

Founded small firm to develop, host, and support clients using the proprietary Content Management System.

Owner

Responsible for all aspects of running a business. Managed office, hired/trained employees, brought in new clients and projects. Continued to enhance system to allow client customization and integration with other third party systems.

Built over 30 custom websites using latest technologies and HTML development.

Rebuild network utilizing virtual server configuration.

Quadrupled sales within a 3 year period.

1871 Media, Inc. Naperville, IL 2001 to 2005 2005 to 2008

Co-founded this small firm and developed a proprietary Content Management System, which allows clients to log into their sites and update content to keep websites up to date.

IT Manager / Developer

Oversaw a variety of strategic IT steering and hands-on IT and development management functions. Hired, trained and supervised developers and consultants supporting customers and managing day-to-day development operations. Coordinated with public relations firms to implement designs and host client sites. Maintained network for hosting multiple servers at remote location (Equinix).

Designed, coded and managed development of the system, which currently hosts more than 400 websites.

Created BLOG and RSS functionality to increase service offerings.

Designed and implemented custom databases, newsletter systems and opt-out systems.

~ Additional experience as IT Manager / Developer for EPRAIRIE.COM in Chicago, IL ~

Technology Proficiencies

Operating Systems / Software:

SharePoint, Microsoft Office, MS-SQL, Windows Server 2008, HTML, DotNetNuke, Drupal, Microsoft Visual Studio, Photoshop, Salesforce, XHTML, Classic ASP, C#, ASP.Net, Web Services, AJAX, SOAP, jQuery, Visual Studio, Team Foundation Server, Windows 2008, 2003, XP, Vista; MS-SQL 2000, 2005; DHTML; JavaScript; IIS; XML; CSS 3, HTML 5, Classic ASP, Python, Django; FortiGate Firewall; DNS; Adobe, Windows 2003/Enterprise; SQL; ASP; IIS; Active Directory

Education and Training

ILLINOIS INSTITUTE OF TECHNOLOGY, Chicago, IL

Bachelor of Science, Computer Engineering (ECE); Electrical Engineering Major; Computer Science Minor

Training

Six Sigma Green Belt ~ SharePoint 2010 Infrastructure Design ~ Configuring and Administering SharePoint 2010 ~ Advanced Excel, Word, PowerPoint and Outlook ~ Utilizing SharePoint 2010 for Project Management ~ Configuring, Managing and Troubleshooting SharePoint 2010 ~ Project Management

Object-Oriented Methodology

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