Purnell Davis

425-***-****

ac460m@r.postjobfree.com

IT Management

Senior System/Network Administrator Professional Customer Service Experienced IT Professional

Versatile, resourceful Senior Systems Administrator with 20+ years of progressive experience supporting diverse organizations; Extensive experience in the installation, configuration and management of complex Windows-based wireless/wired LAN/WANs; Broad background in security, system integration, training, project management, and technical, desktop support; Proficient at designing & administering networking solutions that substantially improve operating stability, efficiency and profitability; Tenacious in identifying and resolving problems. Peak performer under intense pressure and tight deadlines; Recognized for a high-energy work ethic, proactive customer service and a dedication to teamwork; Committed to helping organizations achieve maximum benefit from their IT infrastructure investment, through meticulous system administration, solid user training and on time/on budget project deliveries.

Technical Skills Summary

Platforms:Windows 7, Windows 8.1, Windows 10, IOS

Networking/Tools: TCP/IP, Wireless Networks, VPN, Ethernet, SMS, Citrix, Trend Micro Antivirus Suite, Hubs, Switches, DHCP, DNS, FTP, Network Management utilizing Solarwinds

Software: MS Office 2010, Visio 2010, MS Project, Outlook 2007

Technical Skills: LAN/WAN, server and desktop installations, Windows migrations, knowledge of HL7, Cloud Computing

Professional Experience

CORNERSTONE HOME LENDING Sep 2014-Present

Regional Support Specialist

Provide desktop technical support to Branches in Washington, Idaho, Oregon and Alaska; Identify, research and resolve hardware and software application errors, password resets, and resolve logon issues while maintaining a high level of customer satisfaction; Provide installations, hardware diagnosis, maintenance and/or support of PC’s, Mobile Devices, application software, printers, peripherals, as well as telephony systems and networks; Deploy new computer hardware and computer operating system upgrades; Physically install equipment, data backup and transfer, configurations, application installs/setups, profile transfers, and preparation of old equipment for disposal or redeployment; Provide data network support such as Racking, Cable Management and Switch Port Clean up; Support for TCP/IP, cabling, and VOIP Phones; Diagnose, test, and repair cable/wiring problems (wiring closet to desktop and backbone).

Key Accomplishments:

Developed and maintained applications, security, and network configurations.

Successfully performed Citrix upgrades/support for all regional offices

JIRA ticketing system

Remote Connectivity GOTO Assist

Mitel/Avaya Voip phone

ACENTIA LLC CORP, SEATTLE WA FEDERAL GOVERNMENT Jul 2011- Aug 2014

Contracted – IT Support Specialist

Supported the regional office of the U.S. Department of Labor with over 100 workstations located within the Federal Government office environment. Under limited supervision, provided support to end-users and maintained network systems; Supported cloud email client and SCCM client. This was a highly dynamic and interactive position that required communication with a wide variety of users across the organization. Exercised judgment within generally defined procedures and practices to determine appropriate actions.

Key Accomplishments:

Developed and maintained configurations for applications, security, and network.

Implemented/Installed new applications and methods when appropriate.

Remedy Ticketing system

Trained users in basic operating system fundamentals and network access; authored basic workstation documentation and documented reported network-related issues and resolutions for future reference.

Avaya VOIP phones

ANIMAL CRITCIAL CARE EMERGENCY SERVICE (ACCES) Nov 2010 – Jun 2011

IT Technician

Managed servers, including database, e-mail, print, document storage and backup servers and their associated operating systems and software; Configured networks to ensure their smooth and reliable operation for fulfilling business objectives and processes; Managed security solutions, including firewall, anti-virus, and intrusion detection systems; Managed all network hardware and equipment, including routers, switches, and hubs; Ensured network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances; Administered all equipment, hardware and software upgrades; Maintained network component inventory and related documentation and technical specifications information; Administered and maintained end user accounts, permissions, and access rights; Performed server and security audits; Performed system backups and recovery; Monitored and tested network performance and provided network performance statistics and reports; Recommended, scheduled and performed network improvements, upgrades, and repairs.

Key Accomplishments:

Reconfigured networks resulting in a dramatic increase in performance and security

Automated all user and network backups

VOLT - Contractor Aug 2010 – Nov 2010

Microsoft Tier 2 Support Engineer for Cloud Computing Redmond, WA

• Tier 2 contractor for Microsoft Cloud Computing supporting Europe and Asia

• Handled escalations of complex customer issues utilizing RightNow ticketing software; escalated bug issue configurations to developers and engineering

• Assisted customers with installations and support of cloud computing via email, web, and phone

• Remote desktop support for troubleshooting various windows systems.

• Successfully completed 5-week intense training course focusing on BPOS and CRM tools

SNOQUALMIE TRIBE OF INDIANS, Carnation, WA Apr 2003- Aug 2010

Program Director of Information Technology

Vital technical resource in the design, installation and operation of Windows LAN/WANs with complex server/workstation configurations; Responsible for installations and maintenance of servers and wireless networks utilizing Cisco routers; Supported workstations with updates, installations, problem resolution on hardware and software; Implemented and maintained the Electronic Health Records (EHR) systems including management of user accounts, VPN access administrator, and installation/configuration/build of Pharmacy, Lab, Scheduling (including Patient Information Management system), Immunization, Women’s Health, Diabetes Management, and Chronic Disease packages including integration with current Resource Patient Management System (RPMS); Provided site training to management and clinical personnel.

Key Accomplishments:

Redesigned wireless/wired network utilizing existing resources, dramatically increasing performance and security.

Standardized environment to one platform, Windows XP Pro & Office 2003.

Slashed cost of auto travel between offices (40% in mileage), by connecting offices via PPPoe (VPN) to share resources.

Improved productivity from 20% to 80%.

Developed and trained team of five.

PROFESSIONAL TRAINING

Windows 2000 Server/Workstation Support

MCSE Coursework

EDUCATION

City College of New York, New York, NY

Coursework applicable for Liberal Arts degree

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