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Customer Service Sales

United States
April 19, 2018

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Salvatore Anthony Vitale

** ***** ******

Meriden, Connecticut 06450


Career Summary:

A highly accomplished senior professional with extensive logistics experience with fortune 100 organizations. Proven record of cost containment, teamwork focus, employee mentorship, budget preparation and execution.


Labor relation/ negotiations

Develop employee performance metrics though shop floor control data base

RFP process for budget prep, labor cost, select hard goods, LTL and parcel freight

Inventory/storage optimization via pick, storage velocity metrics

HAACP training/ company representative

Negotiate contracts, purchase orders for procurement of supply chain consumables using Servador system platform

Professional Experience: 2006-2017

Director of U.S. Logistics, PEZ Manufacturing Corp., Orange CT, Paterson, NJ, City of Industry CA

Manage staff of over 200 associates across four U.S. locations in shipping, receiving, and inventory areas. Oversee all distribution center functions which include daily order fulfillment and QC operations. Hire and train union and temp staff as needed, manage budget for hiring, negotiated rates with multiple agencies resulted in $75,000 save in flex labor cost. Manage transportation delivery contracts; negotiate contracts with selection of LTL carriers via RFP Protocol, achieved $250,000 savings in the first 18 months of new “flex time” contracts. Work with MIS Support to ensure all operations systems are monitored through shop floor metrics, reduced flex labor headcount by identification of redundant job functions. Manage secondary facilities in similar pick pack, ship activities. Ensure all customer metrics are maintained, (24 hour ship), on-time guidelines are followed for seamless deliveries. Minimize compliance fines and charge-backs with development of supplier compliance library used by corporate and supplier access, slashed charge backs by $250,000 in the first 12 months of implementation. Success of library prompted Austrian parent to implement same process.


Literature Fulfillment Operations Manager, American Skandia / Prudential Financial, Shelton, CT

Ensured quality, efficiency and cost containment practices in this financial services organization. Managed all facets of the company’s literature campaigns across three independent locations in

the United States, Canada and Puerto Rico. Oversaw all daily operations, including print, kit

assembly, logistics and customer service. Managed all carrier contracts for compliance and

service agreements. Served as primary contact with the Marketing Strategy and external sales support groups to ensure sales campaigns were carried out in an efficient and cost-effective manner. Served as purchasing officer for all consumables, including paper stock, packaging inventory and merchandise items, and negotiated contracts and service agreements with each.

Education: AAS Business, Finance- F.H. La Guardia CC, New York

Continuing Education- AMA training, course study,

CBIA training, course study

HACCP certification

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