customer service
Resume:
Katie M. Smith
*** *. **** **. ********, IA *****
**********@*****.***
Objective: To utilize my customer service, organizational, and verbal skills to support, motivate, and provide opportunities for clientele.
Skills/Awards/Volunteer
Clerical testing- 10-key data=100%, alpha data=97%, Microsoft Excel=60%, Microsoft Outlook=73%, Microsoft Word=87%, Typing=54wpm
Award- Associate of the quarter for providing excellent customer service for the months of November, December, and January in 2011/2012
Volunteer- Treasurer of elementary Parent Volunteer Organization for 2017-2018 school year at Danville Elementary School
Experience
1. Secretary September 2017-Dec. 2017
Team Staffing, Inc.
C&M Cooling, Heating, & Plumbing
Answering phone, keeping record of every call and walk-in, record billing on individuals accounts, straightening up shelves and products for customer appeal, finally try and learn basic heating/cooling as well as plumbing knowledge to better assist customers and technicians
2.Tax Associate (seasonal) December 2016-April 2017
H&R Block Burlington, IA December 2017-Current
Learn basic tax knowledge to be able to prepare a tax return properly for review by IRS as well as states of Iowa/Illinois, communication skills to interview and have most accurate information to file a return, simple math concepts and understanding of why numbers are inputted into format along with where numbers belong within that format, ability to adapt to unique returns per individual client and keep their information confidential
3.Housekeeper/Scheduler March 2014-September 2017
Danville Care Center Danville, IA
Follow cleaning schedule, adhere to MSDS regulations, and abide by resident’s wishes with their belongings, create schedule for department
4.Assistant Manager Position/Supervisor/Sales Associate July 2010-October 2013
Peebles Mt Pleasant, IA
Manager Highlights: assisted manager in sale changes per corporate directives, motivated associates to achieve corporate goals, and ensured registers/safe money were always correct
Customer Service Highlights: supported customers with needs or wants, used POS system for ringing up sales, and met corporate goals in sales as well as accounts opened
5.Childcare Associate March 2007-August 2011
TJB Inc., Little Angels Childcare Center Burlington, IA
Assisted in care of children brought to center, answered phone as needed, occasionally took payments at end of day
Education
Tax prep courses/Continuing Education
H&R Block
September 2016-December 2016
September 2017-December 2017
Masters in Business Administration
Colorado Technical University
October 2013-March 2015
Bachelor of Arts
Northwestern College Orange City, IA
August 2002-May 2007
Activities involved in:
Women’s choir, NEA/ISEA member (October 2005-May 2007), tutor elementary students in after school programs, and chaperone 6th grade field trip at local school
HS Diploma
West Burlington Arnold Jr. /Sr. High West Burlington, IA
August 1998-June 2002
Activities involved in:
Band (marching, pep, concert, solo contest ‘98-‘02), Color Guard (‘99 & ‘01), Choir (concert ‘98-’02, show ‘00-’02), Volleyball (‘98-’01), Softball (‘99), Basketball cheer-leading (‘00 & ‘02), Wrestling cheer-leading (‘01), Plays/Musicals (‘00-’02)
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