Customer Service Data Entry
Resume:
Kimberly A.Hackney
**** ***** **. ******* *****, NC 27105 • 336-***-**** • ***********@*****.***
Summary
Professional candidate with experience in diverse industries including security, emergency response, office administration and advocacy searching for a position that will utilize my skills, education and knowledge. Education:
ITT Technical Institute Youngstown, OH
Associate of Applied Science Degree: Criminal Justice June 2012 Member of the Criminal Justice Club
Hermitage School District High School Hermitage, PA High School Diploma 1987
Career Related Skills/Experience
• Strong computer skills: Word, Excel, PowerPoint, Employee Relations/Benefits Administration
• Prowatch Access System, Data Entry, IT, Customer Service, Answer phones & dispatch Security Officers
• Take photos for Access badges & program clearance access depending on who badge was printed for
• DMV Access to look up License Plates
• HR Policies, Experience with Quick Books, Data Entry, Billing, and Order Entry
• Knowledge of strategies and procedures in Law Enforcement and Criminology
• Understand the principles of risk management and security measurements
• Use and apply computer forensic science to study and investigate crime
• Carry out the fundamental guidelines for investigating, tracking and reporting crime activity
• Comprehend the study of victimization and victim protection and assistance Pennsylvania Department of Corrections Training Academy 08/2011 – 09/2011
• Completed 160 hours of Basic Training Course
Employment History
Cone Health Security Greensboro, NC 02/2013 – Present
• Access Control, Print Access Badges, Customer service, Monitor and answer incoming calls. Monitor radio and dispatch officers to Emergency Codes or other requests.
• Maintain the access control system database by entering accurate and complete information.
• Try to resolve or fix IT issues related to the doors and gates not working. The departments liaison with other stakeholders to the Prowatch badging system.
• Assist with New Orientation for new employees & take photos for badges. Terminate employees in the system
Mercer County Sheriff’s Office Mercer County, PA 01/2011 – 06/2011 Internship
• Worked with the Deputies on a daily basis learning the aspects of the Mercer County Sheriff’s Department and the Judicial System
• Extradited and transported prisoners and worked with the Warrant and K9 Division
• Completed National Rifle Association Basic Pistol Course Premier Hydraulics Farrell, PA 06/2001 – 08/2009
Human Resource Manager
• Performed all Human Resource responsibilities, including Data Entry, Customer Service, Billing, Payroll, Order Entry for sales orders, Purchase Orders, Order supplies References:
Ernie Kirchin
Investigator, NC Medical Board
116 Buckingham Place
Salisbury, NC 28144
********@********.**.***
Lori Campbell
Director, Sterile Processing
1200 North Elm St.
Greensboro, NC 27401
******.********@**********.***
Rhonda Gandee
Self Employeed
211 Nichols St
Cardington, Ohio
********@*****.***
Contact this candidate