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Customer Service Manager

Johannesburg, GP, South Africa
April 17, 2018

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Gaonakilo J Molatlhwa

Address: *** * ****** ******, **********, Germiston 1431, South Africa

Telephone (cell): +27-71-092-****/+27-74-554-****


Professional profile

A young, dedicated and an enthusiastic person who takes initiative in everything assigned to him in his work. Results oriented and customer service driven and focused. Commercially astute with well-developed interpersonal skills, able to get along with diverse personalities. Has proven himself over five years to be a team-worker and contribute significantly to the success of the organisation.He works well under pressure and still maintains acceptable performance levels. A hard worker, always looking for innovative ways to accomplish targets assigned, and has the potential to be an asset to any company he may be employed in. He thrives on challenge and responsibility.

Effectively gets the best out of teams while maintaining a positive target focused staff culture


Currently studying towards a Public Relations qualification in order to secure a challenging operational and management position that will fully utilize the accumulated knowledge and experience and provide opportunities for further personal and professional development.

Areas of Expertise

Organising ability

Store Housekeeping & Cleanliness

Attendance & Time management

Planning and Control of staff

Till authorising

Cash up management

Career History

01/06/2013 to date

Woolworths Retail Operation Group- Food Market Co-ordinator (Bedfordview)

Ensure stock accuracy

Implement readiness for early morning procedures.

Control of theft, loss and cost.

Manage the tills.

Ensure general store hygiene and cleaniness .

Uphold and contribute to general store image building.

Identitify and coordinate all the activities that need to be delivered on during the shift .

Follow up on all the tasks delegated to end of shift by staff.

Supervise the staff

Key Achievements

• Maintained 100% free stock shrienkage for two successive quarters in 2013/14 financial year

01/06/2009- 31/05/2013

Woolworths Retail Operation Group- Food Market Sales Assistant (Alberton)

Control of theft, loss and cost.

Handle machandise cashing on the tills.

Ensure general store hygien and cleaniness .

Uphold and contribute to general store image building

Replinish shelves

Key Achievements

• Maintained 100% breakage and spoilage free department for six months in 2012/13 financial year

Reason for leaving- Transferred to Bedfordview store on promotion

01/03/2008- 30/08/2008

Ekurhuleni Metropolitan Communication & Marketing Department- Media Internship

Participation in the implementation of the Metro communication and marketing operational plan

Assist in Metro exhibitions

Participate in Corporate identity and branding

Dissemination of all Media enquiries.

Follow up on Media enquiries

Ensuring officials receive media

Arranging of functions as per Municipality Manager itinery

Capturing of learnership forms

Manning the phones and taking messages & dessiminating same to relevant officials.

Scanning of documents and distribution to relevant officials

Making copies, faxing letters & distribution of agendas for meetings.

Key Achievements

• Reduced set-up turn around time of exhibition stalls by 20% thereby allowing review of readiness on day prior to event

Reason for leaving- End of internship

Education and qualifications

1997-2001 Germiston high School Grade 12


2002-2010 Dameline College Diploma in Marketing (Incomplete)

Principle of Marketing 53% Macro Economics 56%

Business Communication 53% Practice of Marketing 69%

Business Management 53% Marketing Communication 58%

Micro Economics 53% International Marketing 60%

Marketing Strategy (Case Study) 55% Consumer & Buyer Behaviour 64%

International Marketing 50%

2014 Boston Media House Diploma - Media Practices

Public Relations 1-Completed 2014

Advertising 1- Completed 2014

2015 – First Semester

Radio 1

Journalism 1

Academic Literacy

Microsoft Suite (Windows, Word, Excel, Power Point)

2015- Second Semester

Video 1

Marketing 1

Entrepreneurship 1

Customer Relations Management

2017 - October 2017 Skills Academy Advanced Certification

Face to face ommunictin 100%

Customer satisfaction 100%

Excellence in Service Basic 100%

Customer Realtionship Management 92%

Conflict Management 82%

Managing Quality Customer Service 92%

Marketing management

2017 - May 2017 Skills Academy Advanced Certification

Organizational Skills 72%

Diversity 92%

Coaching 75%

Change Management 93%

Managing Peformance 99%

Organisational Communication 72%

Additional Training

First Aid

Fire Fighting

Key I.T. skills

Microsoft Office Suites : Word, Excel, PowerPoint

Internet and Email

Personal details


Setswana (Fluent), English (Fluent), Afrikaans (Fluent), Zulu (Fluent), Sesotho/Sepedi (Fluent)

ID Number:

810-***-**** 080


Learner licence

Interests include:

Participation in community activities

Listening to radio and watching television

Travelling and discovering new places

Reading and researching topical issues

Church activities and leadership


1. Mr Thabo Masakale- Departmental Manager

Woolworths Retail Operations Group


Tel: 073-***-****

2. Mrs. Marisa Truter

Operations Director


Tel: 073-***-****

3. Mr. Sam Modiba- Director Media Liaison

Department of the Presidency


Tel: 072-***-****

4. Tyran Nicker

Admin Manager


Tel: 072-***-****

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