Legal Assistant Customer Service

Tanya Dunnaway-Jackson

OBJECTIVE

Seeking a position as a Collections Professional with an esteemed company or law firm, where my experience will be utilized to make an immediate contribution to the company.

QUALIFICATIONS SUMMARY

Experience in consumer and B2B collections.

Highly skilled in gathering and compiling, basic information through skip tracing.

In-depth knowledge of collecting “balance in full” and payment arrangements for customers.

Self-motivated with the ability to interface well with customers.

Proven record of contacting customers and preparing monthly reports reflecting collection activity.

Demonstrated ability to exercise independent judgment in obtaining payments

Documented success during 3 years of progressive experience and responsibility

Substantial knowledge of handling and placing a high volume of outbound phone calls.

PROFESSIONAL EXPERIENCE

JT Consulting LLC-Queens, NY 2013-2016

Supervisor Collections/Account Receivable

Documented customer contacts on system(s) of record

Processed currency postings and generated invoices for customers. • Identified, initiated, and facilitated resolution of customer issues

Produced standard monthly aging reports.

Analyzed receivables information from aging report

Monitored and collected on current and past due amounts

Achievements

Reviewed Dunn and Brad Street for credit extension

Reviewed and reconciled accounts, approved Credit Memos, posted daily payments, recommended transfer to Collection Agency or Legal, in keeping with departmental procedures

The Law Office of Eric Saltzman-Nutley, NJ 2010-2013

Collections/ Legal Assistant

Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts, pre and post judgment.

Documented consumer contacts on system(s) of record

Processed currency postings, reviewed accounts, and implemented garnishments and bank liens in keeping with departmental procedures.

Identified, initiated, and facilitated resolution of customer issues

Negotiated payment arrangements, BIF and Settlements of accounts.

Achievements

Assisted in composing and teaching FDCPA Study Guide. Responsible for collecting balance in full, settlements, and payment arrangements, pre and post judgment.

Law office of Jaffe and Asher-New York, NY 2010-2012

Collector/Legal Assistant

Spoke with customers to settle on reason for overdue payment

Reconciled discrepancies with clients

Recorded information regarding financial status of client and status of collection efforts

Coordinated collection efforts with sales force various bank cards, such as Chase, Washington Mutual and PNC Bank.

Collected High Balance American Express (AMEX) accounts and Small Business accounts following Amex Blue-Box concept.

Mailed correspondence.

Achievements

Maintained exceptional standard of doubling monthly goal. Received “Collector of the month” award on numerous occasions. Followed American Express (AMEX) blue-box concept towards account collection.

Michael A. Aram-North Bergen, NJ 2006-2008

Account Receivable Clerk

Maintained well-standing of customer accounts

Initiated all collection activities (telephonic calls, letters and emails)

Analyzed accounts receivable information to settle on priority

Produced standard aging reports

Analyzed receivables information from aging report

Monitored and collected on historical due amounts

Reviewed Dunn and Brad Street for credit extension

Achievements

Collected delinquent and current accounts. Set up payment arrangement for delinquent over 90 accounts.

Update A/R ledger and post Daily Transaction report.

Compiled A/R monthly progress reports.

Law office of Eichenbaum, Kantrowitz, Leff, and Gulko -Paramus, NJ 2004-2006

Collections/Legal Assistant

Collected on high balance major credit card accounts

Initiated all collection activities (telephonic calls, letters and emails)

Analyzed accounts receivable information to settle on priority

Goal was to collect or settle accounts before judgment proceedings

Monitored and collected on historical due amounts

Achievements

Collection of $100,000 a month minimum for Fortune 500 companies.

Gathered asset information for judgments.

Set up property liens, bank account and employer garnishments after judgment was awarded

AWARDS

Jersey Journal Woman of Achievement awarded for community service

Collector of the Month awarded twice in from Jaffe and Asher

EDUCATION

Fairleigh Dickinson University, Teaneck, N.J.

Bucknel l University- Lewisburg, Pa.

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