Store Manager Customer Care

CURRICULUM VITAE

VIVIAN BENJAMIN

*** *,****** *****,

Picnic Garden,

Kolkata – 700039.

Contact: 916-***-****

E-MAIL: *********@*****.**.**

CAREER OBJECTIVE:

I would like to work for your organization giving in the best of me in order to see that the organization I am working for gains in magnitude and quality with me.

EDUCATIONAL QUALIFICATIONS :10 pass

Degree

Title

Institution Name

Year Of Passing

University/Board Institution

Class X

ITI

NATIONAL OPEN SCHOOL

INDIAN TECHINICAL INSTITUTE

SACRED HEART SCHOOL KHARAGPUR

DON BOSCO PARK CIRCUS

1995

1998

Delhi Board

DON BOSCO PARK CIRCUS

WORK EXPERIENCE:17 yrs

Lawrence and Mayo (I) Pvt.Ltd. (march 2002-June 2008)

1.Started as sales cum marketing personnel wherein I was into corporate marketing, involving setting up eye camps and imparting product awareness to the customers.

2.I was responsible for the job delivery, customer care, customer follow-up, handling customer queries and problems. along with this I was actively looking into stock indent; coordination with the stores and work shop.

Titan Eye Plus ( June 2008 till date).

Presently working as a assistant store manager at Titan Eye Plus Camac Street and is responsible for the overall performance of the store.The KRA’s are as follows:

1.BTL activities to increase walk ins in the store

2.To keep conversion rate at an average of 85%

3.Retaining old customers by building up a long term relationship with them

4.Achieving more than the desired target

5.Sufficient Knowledge of SAP,CRM & CFS softwares.

Hobbies: Socialising,Playing Cricket & Football and Listening to Music.

LANGUAGES KNOWN:

Language

Speak

Read

Write

English

Yes

Yes

Yes

Hindi

Yes

Yes

YES

PERSONAL INFORMATION :

Nationality : INDIAN

Religion : CATHOLIC

Marital Status : Married

Date Of Birth : 20 JULY, 1975

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