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Administrative Assistant Management

Washington, District of Columbia, United States
April 17, 2018

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**** ****** ******* *.*. #***


202-***-****-c 202-***-****-h

PROFESSIONAL PROFILE: Twenty plus years’ experience in Computer Technology and Office Administration, supporting all levels of management using Microsoft Outlook/Word/Excel/Power Point/Access/QuickBooks Pro/ Project Pro, pivot tables, SharePoint, Citrix, Remedy & Adobe InDesign w/Photoshop & Illustrator. Twenty plus years of Information Technology experience as a Hardware/Software Technician, Call Center Support, System Analyst, and Refresh/Deployment Technician utilizing Windows O/S:8/7/Visio/95/98/NT. Strong organizational and time management skills.



Administrative Asst./Events Coordinator/Newsletter Editor 09/15 to 10/17

Department of the Army Walter Reed National Military Medical Center (SIERRA7)

Administrative Asst. /Events Coordinator

•E-mailed/scanned messages the same day when a/the Tasker is received from Executive Events Coordinator(s).

•Send out “Reminders” of an event and who will/will not attend.

•Disseminate form(s) and information about event(s) that have a limited spectrum and require different type of email/text messaging and scanning.

•Ensure all relevant information is presented to Battle Company Soldiers.

•Maintain channels of communication with the Executive Events Coordinators & Battle Company Soldiers.

•Provide Executive Event Coordinator(s) with proper clearance paperwork & Soldier(s) information.

• Generated, distributed, and maintained various reports, spreadsheets, and personal files

•Created effective PowerPoint presentations for clients-soldiers Events taskers and staff meetings

Newsletter Editor

•Responsible for deciding which newsletter stories are printed in the paper.

•Responsible for making sure that all regular editorials and columns were submitted by their deadlines.

•Assisted in reviewing and choosing photographs for each story and event.

•Assisted in gathering information for stories including doing phone interviews with important parties.

•Responsible for proofing all editorials and making sure the final paper layout looked good.

•Prepares presentation by evaluating text, graphics, and coordinating printing

Data Entry Clerk 04/15 to 09/15

T-Rex Corporation College Park, MD.

•Logs into a computer and accesses work queues as instructed (Citrix)

•Follows all oral and written instructions provided pertaining to the computer images to be keyed

•Reads computer image

•Transcribes information from computer images and paper source

•Determines what information needs keying on each document

•Makes decisions on questionable information on computer images according to instructions provided

•Verifies, if required, that previously keyed information is correct

•Re-keys previously keyed information (9,000 keystrokes per hour)

•Deciphers errors and makes a decision as to what is the correct information

•Directs all questions to Supervisor

•Works scheduled shift each day

•Submit proper forms to indicate problems with the system and/or terminal when applicable

•Reads announcements each day

•Maintains confidentiality of rates, private health information, and client information

•Performs work accurately

•Attends meetings as required

•Performs all assigned tasks in a safe manner according to Company Policy

•Able and available to work up to two hours overtime on any given day with minimal notice

Information Specialist/Computer Operator-Document Scanner 07/14 to 09/14

Food & Drug Administration (Midtown Consulting)

•Maintain functional knowledge of all essential software including Microsoft Word and Food & Drug Administration’s Record’s Management Course

•Adjust and troubleshoot hardware; according to required specifications for each job

•Identify hardware/software problems and promptly contact Technical Representative/Team Coordinator for support

•Produce-scanned accurate records for individual jobs; productivity, batch documentation, and any issues/concerns

•Communicate frequently with Team Coordinator as well as co-workers regarding daily priorities or concerns

Jr. Data Analyst 11/13 to 05/14

Department of the NAVY (PBP Consulting)

•Provided data collection and statistical analysis support services to the Department of the Navy, while collecting, recording, interpreting and maintaining data

•Advised and coordinated the execution of special projects related to data collection and analysis

•Gathered, maintained, and provided monthly and cumulative tracking of all ship-related data while developing statistically valid trends

•Perform relevant statistical analysis, and develop models on collected data as requested using graphs, pivot tables

General Clerk-Image/Document Scanner 02/13 to 08/13

Department of Homeland Security (Hurricane Consulting)

•Conducted detailed analyses of broad administrative programs and processes, and made recommendations, accordingly, for improvement with the Department of Homeland Security-DHS

•Collected, reviewed, evaluated, and interpreted data as part of the effectiveness and efficiency of work operations

•Researched and analyzed information and using experience with software tools to clarify and document results and findings

•Provided principal administrative support to the Management Division, performing varied management analysis assistance duties

Computer Installation/Deployment Technician 08/12 to 02/13

Wells Fargo Bank, Ronald Reagan Building, Department of Homeland Security (Washington, D.C.)

•Served on team handling the installation 150 laptop computers for a technology convention, Homeland Security and Wells Fargo Banks, which included: migration/integration of Desktops and Laptops utilizing special tools and software, unpacking cables, monitors, and associated accessories: networking PCs to server; securing hardware with anti-theft devices (locks and cables); and ensured all systems (including cables) were aesthetically pleasing to meet and exceed client’s expectations

•Configured/programmed computers using special utilities: configuration files, data transfer/migration software

•Rectified d/determined if problems(s) needed to be upgraded to Team Lead

Administrative Assistant 03/12 to 06/12

Department of Transportation (Parker Tide)

•Worked in a Call Center (Department of Transportation), designed to notify and reimburse eligible Midshipmen of fees due to overpayment

•Researched online search engines (SPOKEO), as a tool to locate and contact Merchant Marines who have been unattainable by public search engines, email, or certified mail

•Collected, compared, and evaluated data

Records Management Analyst 10/08 to 06/10

Department of Justice (CTI Global Solutions)

•Evaluated records-management systems to improve existing methods for efficient handling, protecting and disposing of business records and information

•Reduced paper records by destroying obsolete or unnecessary files for the Department of Justice in order to improve recordkeeping efficiency

•Prepared documents for conversion to digitized formats with a good understanding of departmental processes and procedures


•University of the District of Columbia 2015-2017

Computer Science & Information Technology

•Byte-Back – (Washington, D.C.) 06/11

A+ Certification Prep Program

•Prince George’s Community College (Largo, MD) 06/05

Computer Information Systems (CIS)


•Employee of the Quarter – C.T.I. 2009

•Employee of the Month – Housing & Urban Development 2001

•Exceptional Performance, Steven’s Engineering 1989

•Plaque & Cash Award – Prime Computers 1985

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