Customer Service Accounting

PRADEEP MAHENDRARAJAH

*** ****** **** ******** *****: 647-***-****

Brampton, ON L6P 3X3 E-mail: **************@*****.***

A self-motivated, adaptable, and hard-working graduate with a diploma in Business-Accounting. Equipped with exceptional customer service, leadership, and excellent numeracy skills seeking a challenging position within your organization.

CORE COMPETENCIES

Financial Mathematics, Computerized Accounting (Sage 50 Simply Accounting software, MS Excel and MS Access) Accounts Receivable, Accounts Payable, Bank Reconciliations, Cost Accounting, General Ledger Accounting, Taxation, Payroll Accounting, Financial Controllership, Intermediate Accounting

Professional Experience

City Dispatcher (Full-time) November 2016 - present

ProTrans (Midland Transport)

Responsible for providing customer service to each customer/location

Coordinate, confirm and dispatch all loads

Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out

Ensuring all pertinent system information is entered accurately and in a timely way to assist in managing the payroll and billing process

Professionally handling and managing any and all issues raised by Owner/Operators and Drivers

Managing availability of Owner/Operators and Drivers and equipment to maximize equipment utilization, create cost saving efficiencies and to exceed customer expectations

Assisting other dispatch staff by preparing, analyzing various reports and coding bills as required

Package Handler (Permanent Part Time) November 2017- Present

Fedex-Ground

Loading sorted packages according to destination in a fast-paced environment

Restaurant Team Member/Baker (Part-time) October 2013-2017 October

Tim Hortons

Training new staff with store-front and baking duties

Responsible for inventory control

Processing sales on Tim Hortons’ standard cash till

Maintaining positive, friendly and timely customer service

Assisting in assigning appropriate team members for duties requiring time sensitivity

Co-op Placement

Senathi & Associates Chartered Accountants 2016

Responsible for payroll entry using Quickbooks

Posted vendor invoices using Sage

Record keeping using Sage Simply Accounting software

Post Secondary Education

Humber College Institute of Technology, Toronto, Ontario

Business-Accounting Diploma, 2014-2016

Successfully completed the Business – Accounting Diploma program

Redbridge Adult College, England, United Kingdom

Sage certificate program, 2007

Successfully completed the Sage payroll course

University Of East London, England, United Kingdom

Accounting and Finance BA

Successfully complete second year

Professional skills

Leadership skills - Able to delegate and instruct tasks in a fast-paced environment. Open to new ideas and eager to identify areas of improvement for an efficient work environment.

Communication skills - Able to communicate effectively and listen attentively to diverse clientele. Languages: fluent in English and Tamil.

Interpersonal Skills - Ability to work effectively as a team member or with minimal to no supervision. Proven ability to prioritize and complete multiple tasks under pressure in a timely manner.

Critical Thinking/Problem solving skills - Using logic and reasoning to identify issues arising within the organization to resolve discrepancies.

Computer Skills – Proficient in Microsoft suite (Word, Excel, Power point and Access), Sage simply accounting software, Quick books.

References Available on Request

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