Guest Service Agent

C K

**** ****** ******, **** *** York, NJ ***** C: 917-***-**** ************@*****.***

Experienced hospitality worker (12+ years) with a certification in Hospitality Management. Proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts. Responsible, knowledgeable, and technically savvy, the perfect candidate for your hotel front desk agent job. Experience with Opera system

Always positive attitude with team members and

customers

Knowledgeable with tourist attractions and

restaurants in the city

Excellent communication skills

Great with Microsoft word and Excel

Concierge, 07/2016 to Current

SLATE Property Group – New York, NY

Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Contacted residents and potential visitors via email with information on building current and future issues. Greeted and welcomed all residential residents with a smile. Data input in the system and delivered messages, mail and packages left for residents in a timely manner. Front Desk Agent, 05/2015 to 04/2017

Hotel Chandler – New York, NY

Managed the day-to-day operations of the front desk at a bontque hotel in New York City. Communicated problems regarding guest rooms to housekeeping services and maintenance personnel. Took reservations over the phone, in person and via computer for guests and provided confirmations. Answered calls and routed them to the proper guest or department . Front Desk Night Auditor, 11/2012 to 2015

Fitzpatrick Manhattan Hotel NY – New York, NY

Documented accounts and logs throughout shift to keep up with all requirements. Logged wake-up call requests and set up automatic rings in system. Ran daily, weekly and monthly reports to close day and meet objectives. Completed late check-ins and directed guests to rooms and facilities. Door Greeter, 02/2011 to 07/2016

Related Management – New York, NY

Answered an average an number of calls per day by addressing residents inquiries and solving problems. Greeted vistors entering the building to ascertain what each vistors wanted or needed. Earned management trust by serving as security.

Politely assisted residents in person and via telephone. High School Diploma: 2000

Grace A.Greene (JROTC) - Dayton, Ohio

Member of the Army JROTC program

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Completed general classes plus leadership education training over the four years period. Certification : Travel & Tourism, 2005

RETS Technology Center - Centerville, Ohio

Study in a 9 month course on hospitality management and travel & tourism .

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