Customer Service Management

Anna-Kay Campbell-McCrae

Orlando, FL ***** ********@*****.*** 321-***-****

OBJECTIVE: I am seeking a position with an innovative and growing company that will utilize my outstanding customer service skills. I would like a full-time position in the Orlando area that provides an opportunity for advancement into a management career in corporate world.

ABILITY SUMMARY: Knowledge and experience working with a team; active listener and critical thinker; motivated and hardworking; proven leader; proficient oral and written communicator.

EDUCATION

Lincoln University, Jefferson City, MO Expected date of Graduation Dec 2017

Master’s Degree Business Management Program

with one semester left to graduate

Lincoln University, Jefferson City, MO May 2008

BA, Liberal Studies with an emphasis in Business Management and Physical Education

Curriculum, College Athlete

●Scholarship student in Track and Field

●Team Captain

●Worked with a team to achieve multiple championship titles

Lindenwood University, Saint Charles, MO August 2005 – June 2008

Undergraduate Studies

Saint Andrew High for Girls, Kingston, Jamaica June 2005

High School Diploma General

WORK EXPERIENCE

PACKAGE HANDLER- FedEx Ground

October 2017- Present

I pull packages off the belt and load trucks for delivery to customers on time and with great efficiency.

CALL AGENT -HEALTH FAIR

August 2017- October 2017

I do inbound and outbound calls to patients to schedule their annual wellness examination

DOMESTIC ENGINEER January 2012- Present

I have two lovely daughters and I have been committed to remaining at home during the first few years of their childhood. I am now ready to reenter the workplace.

●Maintain cleanliness and sanitation of all work, play and areas

●Strong emphasis on time management, accounts receivable, accounts payable, and tracking inventory

●Manage family finances, analyze and prepare monthly budget

●Advance training in alternative dispute resolution and excellent communication skills

●Required to work with no supervision or guidance to make quick, crucial and often unprecedented decisions

● I provide safety, care and welfare of children in a therapeutic and educational environment

Volunteer Work, Orlando Union Rescue Mission January 2016 - Present

●Supervise and train volunteers

●Manage the Mission’s supplies and their distribution to the residents

●Handle new donations to the Mission’s kitchen operation

●Answering telephone calls and receiving messages for donations

●Document donation supplies on log sheet

●Stocking supplies

●Head Team Leader for disciples

Policy Council Representative, Callahan Head Start Program August 2016 - Present

●Serve on School Readiness Committee for Orange County Head Start

●Participate in employee selection during hiring process

●Review expenses and cost allocations throughout the school year

●Participate in the selection of approved school activities.

●Communicate with parents the educational plans for their children’s school year

●Plan parent activities and involvement in their children’s education

●Microsoft Office Skills

Accounting Clerk, Bank of Nova Scotia, Jamaica June 2003-August 2006

●Responsible for checks verification

●Updated client accounts and credit card payments

●Document Management

●Configured clients’ accounts in database

Fashion Model, Accents Model & Talent Management Orlando, FL January 2017

●Orlando Fashion Weeks, City Arts Factory, Downtown Orlando, FL April 2017

●Fashion Industry Night, Haven Orlando, FL April 2017

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