Sign in

Sales Representative Service

Chicago, Illinois, United States
April 16, 2018

Contact this candidate






**** **** **** ******, *******, Illinois 60652 H: 773-***-**** C: 708-***-**** I work well in a fast paced environments, meeting deadlines while providing excellent customer satisfaction and I enjoy working with the public. Relies on extension experience and good judgment to plan and accomplish goals. I have excellent written and verbal skills. 25+ years of Telecommunication work experience including supervising teams(s) responsible for customer service activation. Circuits Install/Maintenance: SIP,

VOIP, Ethernet-EOF-EOC, PRI's,

Essential T1's, STS, DS3, DSO, CASS

T1's, Analog, Network- SS7-911 Trks,

A-Links, IP PBX Hosted, MPLS

Client-focused- vendors and

customers request me for their

turn-ups, etc.

Result-oriented-able to discuss

customer's perintent needs and

provide the best solution for their


Switches: Nortel DMS 100/250/500,


Nextpoint, Seimen DSO, Teckelec STP

Routers/Scripts : Adtran 9xx,6xx

Series, Netvanna 818-838, Junpier

EX2200, SRX 100/300,Cisco

Muxes: Juniper 480-320, Wavestar

DMX, Turin, Tellabs 5500, 1/0 Dac

Test Sets" DTM's, T-Berd 310/224

Sunset T3/T1,HP Sonet

Translations/Voip/Sip Engineer Jun 2004 to Apr 2018 FirstComm

Responsible for the day-to-day operations, test and turn- up of Voice/Data products.

Efficient with the Nortel DMS, Metaswitch, Junpier/Adtrans routers, Turin, DMX, Sonus.

Stronge telephony and IP/SIP/VOIP/IP PBX Hosted /Ethernet knowledge. Trouble-shoot issues pertaining to voice and intergrated data/voice services and products.

Familiar with various SIP servers, Nexpoint, Sonus and Acme. Worked with vendors to turn-up various PBX systems to networks circuits. Network Technician III Jun 2003 to Jun 2004


Ensure that trouble tickets are opened, prioritized, assigned and worked in a timely manner.

Responsible for order management, test and turn up activities associated with Voice/Data products.

Ensure customer satisfaction measures and service level objectives are met or exceeded for both internal and external customers. Responsible for day to day training and mentoring of Associate Network Service managers.

Switch Supervisor May 2001 to May 2002

Vartec Telecom

Responsible for the day-to-day operations of the Nortel DMS/250 switch (SPM) Spectrum Peripheral Module and Tellabs 5500 an 1/0 Dac at (2) different central offices.

Started central office from ground 0 to working operations. Build translations for SS7 circuits and cutover to different network. Keep outages to absolute minimun.

Test and turn up 0C48 to DS0 circuits.

Available to work and resolve issues 24x7, 365 days a year. Familiar with the (NGF) Next Generator Fiber cross connect frame. Coordinate all staff activities; assign tasks to technicians and track to successful completion.

Ensure high quality and cost control while meeting deadlines and due dates. This pertains to not only daily circuit activity, but major project jobs as well. Ensure service objectives are being met.

Generate operating information for timely and complete reporting to service departments and management.

Submit weekly reports to manager.

Ensure adequate site equipment spare inventories.

Maintain hardware and database service information including facility assignments and configuration data.

Track and resolve technical trouble tickets.

Isolate and repair interruption or degradation affecting hardware or interconnecting facilities.

Maintain a current call-out roster for switch site and submit to manager as directed.

Represent the department by attendance and participation in meetings and conferences as required.

This pertains to not only inter-departmental and intra-departmental but with other carriers and vendors as well.

Switch Manager Aug 1998 to May 2001

Viatel Communications

Independently oversee the operations of the Nortel DMS/250 switch and Tekelec STP in a central office.

Started central office from ground 0 to working operations. Install and troubleshoot OC48 to DS0 level of fiber/electrical circuits within a timely fashion, while ensuring customer satisfaction. Build translations for SS7 and non-SS7 trunks;perform SS7 conversions. Maintain and repair Tellabs 5500 Tdax, Nortel D4 channel bank, Ditech Echo Cancellors and Routers, Teckelec STP(A-C LINKS).

Perform DDM100 mux to Tdax circuit cutover.

Switch Supervisor Nov 1996 to Aug 1998

WorldXchange Communications

Responsible for the operations of the Siemen Strongberg-Carlson DS0 switch in a central office.

Supervise technicians, administration and other office responsibilities. Install and troubleshoot DS3-DS0 circuits and mux equipment. Proficient with T-Berd 310/224, Sunset T3/T1and Hewlett Packard Sonet test sets.

Network Technician III May 1996 to Nov 1996

WorldCom Communications

Install and troubleshoot DS3-DS0 circuits within a timely fashion, while ensuring customer satisfaction.

Work with Tellabs 1/0 and 5500 DAC.

Perform various functions on the DMS/250 switch.

Familiar with React 2001(test equipment).

Field Technician Jul 1992 to May 1996

Northern Telecom

Perform job "in charge" which include supervision of field technicians, Education and Training


Activities and Honors

administration and other responsibilities.

Perform a wide variety of hardware/software testing on the DMS/100 switch peripherals, networks and the supernode.

Perform work on critical in-service equipment (i.e. extensions, BCS upgrades, 88k project, XPM project and Brisc upgrade) which all are high profile specials projects.

Awarded certificate of excellence for outstanding commitment to service assurance and customer satisfaction in "0" service affecting field technicians caused outages.

Northern Telecom Certificate of Completion Courses Taken (DMS Switch): Family Basic Installation, Hardware Testing, Operational Testing, Supernode Maintenance

(CBT), Translations, (SPM)Spectrum Peripheral Module (Tekelec STP) and (ECI Tdax).

Sales Representative Jul 1988 to Mar 1990


Sales Representative Oct 1980 to Jul 1988

Marshall Field & Company

Associate of Applied Science Degree, Electronics 2/1992 Devry Institute of Technology - Chicago, Illinois

GPA: 3.31/4.0

References available upon request

Member, Alumni Association

Contact this candidate