Customer Service Administrative Assistant

Dawn H. Coleman

*** *. *** ******, #* Williamsport, PA 17701 267-***-**** *************@*****.***

Career Summary and Objective: Thirty (31) years (plus) of office work is my career span. I've had the opportunity to work in many positions: Receptionist, Assistant Coordinator, Print Verifier, Customer Service Rep., Administrative Assistant, Office Clerk, Secretary, Legal Secretary, and the likes. These positions have afforded me the opportunity to become proficient and confident in handling the day to day office tasks, no matter the environment. My objective is to find work earning a competitive salary with a company that values my experience, skills, and talents. My character is highly motivated, a quick learner, a team player, detailed oriented, and dependable, and a go getter when necessary.

Education:

LEGAL

1998 – 2000: Certificate in Paralegal Studies

Berean Institute - Philadelphia, PA

EXECUTIVE SECRETARY

1985 – 1987: Associates Degree (Magna cum Laude Graduate and Class Valedictorian)

Berean Institute - Philadelphia, PA

GED

1983- Test taken on my own at La Salle University Campus – Philadelphia, PA

Work Experience:

August 2015 – Current: GREGORY WELTEROTH ADVERTISING – Montoursville, PA

Several positions within the company allowing me to learn the business of advertising: these positions include: Receptionist, Assistant Coordinator, and Printer Verifier. Greet and seat visitors and clients in the reception area – or where and as directed by the account team/department supervisor or manager; screen and transfer calls appropriately (approximately 40-50 calls per day on average); process incoming EFaxes in Outlook accordingly and forward to the appropriate person(s), save in a separate subfolder and/or to the appropriate computer drive, using the correct naming convention; pull electronic tear sheets from websites to file as proof of run, match billing invoices with same, communicate with account teams or the accounting department if issues need resolving; complete management sheets (schedules of times the advertisements are to air/run; and schedule of times ads are to be placed)verify and proof print ads to assist Verico as needed; pull electronic tear sheets from websites and save on the X drive in the appropriate folder, using the appropriate naming convention; process outgoing FedEx packages for pick up (some drop offs are done when necessary); update the FeDex Ship Manager software with new client codes; maintain and upkeep of the coffee area, the reception area, and the lobby area, and the rest room (including, but not limited to, mopping up foot prints and vacuuming ice melt pellets/rocks from the carpets during the winter season so that the office is always presentable, using the dishwasher to keep the sink clear of dirty dishes and debris, restocking toiletries and paper towels in both the restroom and kitchen areas, maintain the cleanliness look of the steel apparatuses in the kitchen as well as the granite); address inquiries and adhere to requests made by the Executive Team (CEO, COO, President, and VP’s of

Work Experience (cont’d):

Accounts, and so forth); assist with developing and printing out labels (mail merge project) for mass mailings; maintain contact with maintenance and housekeeping crews for any additional upkeep of the office areas; research and submit (from time to time) articles for the Digital Newsletter (MSWord); improve and maintain the telephone directory; implemented and maintain the telephone log of incoming calls in Excel; assist with copying, sorting, and completing books/binders as requested; tagging publications and newspapers; provide assistance to the President and CEO in healthy dieting (breakfast in the am is prepared and errands are run to restock fruit and such for these morning meals, and/or upon request); conference room scheduling; other related duties as requested.

June 2014 - July 2015: 2020 COMPANIES (Safe Link)/ Philadelphia, PA * BURPEE SEEDS: Warminster, PA

Retail Sales Associate stationed inside the Walmart store to assist low income customers with signing up for a “lifeline” mobile phone. At BURPEE SEEDS - Customer Service addressing inquiries/requests for catalogs, plant ordering and handling, as well as pre-shipping arrangements and plant accessories sales, assisted as horticulturist in training.

April 2006- June 2014: (Williamsport and Harrisburg, PA): United Concordia Dental (UCCI) (UCD)

Administrative Assistant, Commercial Claims Clerk, Call Center Clerk

Conference scheduling for director and her direct reports; expense reports (CONCUR); supply ordering; org charts updated; check requests processed; faxing and scanning, agendas typed; travel arrangements made; TAC Requests for computer issues and SharePoint Requests for facility Issues; Luncheon preparations; Maintain Tickler Files; Communicate with other departments for research on projects - accounts payable communications, and purchase order maintenance (cost center binder updated and maintained); event planning (Employee Appreciation Day), other related duties as assigned.

Commercial Claims Clerk - United Concordia Dental (UCD) - Williamsport, PA

Assign dental claims batches (paper) to be keyed and processes for payments, retrieve same once completed to mail interoffice to corporate site; send out (via email) inventory reports (OUTLOOK EMAIL) throughout the day; review other reports to see if claims have finalized; assist with activity team events (including the snack table and logging of monies spent, and reporting same at monthly meetings), other related duties as requested.

As the Clerk at the Call Center - Faxes, outgoing and incoming, were picked up on mail runs for the 100 plus customer service reps and their medical contacts, sort, stuff, and mail correspondence using postage meter (including EOB's), maintain coffee area; other miscellaneous duties as requested.

January 2005 - April 2006: Grizzly Industrial - Muncy, PA

Address inquiries, place orders, and take payments for purchases for wood and metal working machines and make arrangements for freight shipments in their call center; tent sale cashier, and cross selling.

June 2003 - January 2005: American Customer Care (ACC), Montoursville, PA

Address inquiries regarding subscription issues (missing packets, renewals, new customer enrollment, and the likes). Some retention calls made.

Work Experience (cont’d):

OTHER RELATED POSITIONS HELD:

Secretary/Library Assistant - Comptroller's Office: UPENN, Philadelphia, PA - Assist with window inquiries for Professors requesting reimbursements and the like. Assist with travel arrangements, filing, copying, and other clerical duties.

Intern Paralegal/Legal Secretary - Reed Smith Shaw and McClay - Philadelphia, PA - Assist with copyright law paper processing, incoming and outgoing mail.

Legal Receptionist/Secretary - Hepburn Wilcox, et al - Philadelphia, PA - Family Law, Maritime Law, Wills and Estate Law, Asbestos attorneys- Defunct in 2007: Initiated sign in and out sheet for lawyers/9 line Rohm phones, typing, Dictaphone transcription; other related duties - some research.

Secretary - American Law Institute/American Bar Association, Philadelphia, PA - Membership renewal database created and maintained for CLE members receiving up-to-date legal materials, 2nd and 3rd Notices mailed in a timely manner, typing, proof reading, faxing, copying, and other related duties as requested.

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