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Desktop Support Microsoft Office

Location:
Elk Grove Village, Illinois, 60007, United States
Posted:
April 16, 2018

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Resume:

Robert L. Sylvester

*** ******* *****, **********, ** 60193

847-***-**** ac45p7@r.postjobfree.com

I can offer many years of experience and education, enthusiasm, self-motivation, homework or continued education, precise, detailed and methodical attentiveness to my work. I am easy to get along with, have many interests (the latest being Nexi tubes electronics), and carry on an intelligent conversation with just about everyone, and just about anything with good interpersonal and communication skills).

Key Skills:

Computer and Network Health & Solution Provider, Desktop support, application support. Network & System Security, Risk Management, Documentation, Vulnerability Assessments, Authentication & Access Control, System Monitoring, Regulatory Compliance, System Integration Planning, Multitier Network Architectures Programming, user instruction and training, Network Security Scanners: Retina, LAN Guard, Air Snort, Nessus, Nmap, Snort, Ethereal; SSH; SSL; Digital Certificates; Protocol LANs, WANs, VPNs, Routers, Firewalls, TCP/IP Analysis, sniffers, Wireshark, packet analyzers, Microsoft Windows (all Workstation up to Windows 10, Server up to 2012 R2), Unix-Based Systems, Intel based and Apple, Telephone System Northern Telecom BCM 400, MS SQL, MS Office up to 2013, including VISIO.

Past & Present Experience:

Smart Source – PCM Contract: Lead technician - PC refreshes for PNC Bank. Smarthands Cisco routers for Nationwide Insurance Company, HP rack Server installs for MetLife Insurance Company.

Modis – Computer Science Company / Zurich: Contract: Desktop Support - Laptop, imaging, application installs.

Coordinate Machine Company – Roselle, IL - IT and Security Administrator Consultant: April 2008-Present

Desktop support, application support. Windows desktops (XP, Win 7) hardware and software on WAN, event logs, rebuilds, maintenance, CNC and DNC Computer to machine communications and applications, Backup Exec, GFI LanGuard vulnerability analysis software, network documentation, SonicWall, Printers, Symantec Enterprise Protection & Antivirus, Various Remote Access applications including Citrix, LogMeIn, TeamViewer, user instruction and training, Dedicated Leased Circuits, UPSs, Modems, Routers, Analog, digital, Microsoft Office including Visio, Spyware and Malware removal. JOBBOSS,. Windows Server 2016 installation and administration.

Harvard Maintenance – Elk Grove Village, IL - Local Support Consultant May 2014 – Present

They were Elite Maintenance before being purchased by Harvard, and I consulted for them for 8 years prior. Cabling, Desktop support, application support. Computer troubleshooting, Virus/Spyware/Malware removal, HP server hardware diagnosis and repair, HP server disk replacement, rebuild RAID 5 array, Memory upgrades, Install VMware, upgrade redundant server VMware, document network, Outlook setup for Exchange, user instruction and training, Cisco switch, firewall and router assistance, Wireshark, Putty, setup and installation of Cisco VOIP phones, Remote access using LogMeIn, GoToMy PC, TeamViewer, Citrix, Smarthands. Network vulnerability monitoring.

Mister Natural – Roselle, IL - IT Administrator Consultant: January 2014 - Present

Desktop support, application support. Network and Phone Cabling, document network, network, user instruction and training, upgrade (Windows 7 PCs, Windows 20012 R2 Server), troubleshooting, diagnose and replace Ethernet switch, Virus/Spyware/Malware removal, Remote access, Backup Exec, printer problems, Continuing support, SolarWinds, logicmonitor

King Construction – Villa Park, IL IT Administrator Consultant: January 2014 - Present

Desktop support, application support. Network upgrade, troubleshooting, user instruction and training, diagnose and replace Ethernet switch, Ubistor off-site remote backup, Virus/Spyware/Malware removal, Remote access, printer problems, Continuing support. Installing configuring & supporting QuickBooks. Labtech, Net Monitor.

Barrington Hills Police Department (PSAP) - Barrington Hills, IL – ( and at least 7 other police departments) IT Consultant: April 1999-September 2013

Desktop support, application support. Windows servers (NT, 2003, 2007) and desktops (XP, Win 7) event logs, rebuilds, maintenance, GFI LanGuard vulnerability analysis software, SonicWall, Cisco Wireless, Cisco Switches, CAT V & VI cabling, VISIO network diagrams, Spectracom NETCLOCK (Atomic Clock), ALECS, Leads 2000, Security Video Cameras, Printers, Symantec Backup Exec (with Quantum 8 slot tape backup and backup to disk), Symantec Enterprise Protection & Antivirus, POSS (Police Officer Scheduling Software), FOIA, Terminal Services, Various Remote Access applications including Citrix, LogMeIn, TeamViewer, PIPS (Local database), Cop Track, L3 Communications Mobile Vision (Squad video and wireless downloads to video servers), GPS Gate, Power DMS, Livescan (fingerprinting and automatic criminal background checks to local, federal, and international), Dictaphone and Word audio loggers, Cook County Wan setup and problem diagnosis, Nortel BCM 400, Dedicated Leased Circuits, ICJIA (Illinois Criminal Justice Authority, now IPSAN) troubleshooting, Syslogs, Cook County Courthouse 3270 terminal emulation, ATT software (Centracom, Magic, Vesta, Positron), Cook County Gold Shield/GeoVision Video Camera application, Squad laptop setup, hardware, software and wireless maintenance and troubleshooting, UPSs, Modems, Routers, Analog, digital, and IP KVM switches, network documentation, Microsoft Office including Visio, Web Server, SII, ISI Capers, Critical Reach, All Points Bulletins (APBnet), maintenance, backups (automated backups with reporting and email success or failure), APS (automatic ticket processing in squads),, Kaseya Traverse Monitoring, etc.

American Cargo Express –Elk Grove Village, IL - IT and Security Administrator Consultant: August 1999-Present

Desktop support, application support. Windows desktops (XP, Win 7) hardware and software on WAN, user instruction and training, event logs, rebuilds, maintenance, GFI LanGuard vulnerability analysis software and documentation, SonicWall, Cisco Wireless, Cisco Switches, CAT V & VI cabling, Printers, Symantec Enterprise Protection & Antivirus, Various Remote Access applications including Citrix, LogMeIn, TeamViewer, Dedicated Leased Circuits, UPSs, Modems, Routers, Analog, digital, Microsoft Office including Visio, Spyware and Malware removal. Smarthands, Remote access, Wireshark, Putty, Cisco command line.

Coordinate Machine Company – Roselle, IL - IT and Security Administrator Consultant: April 2008-Present

Desktop support, application support. Windows desktops (XP, Win 7) hardware and software on WAN, event logs, rebuilds, maintenance, Backup Exec, GFI LanGuard vulnerability analysis software, network documentation, SonicWall, Printers, Symantec Enterprise Protection & Antivirus, Various Remote Access applications including Citrix, LogMeIn, TeamViewer, user instruction and training, Dedicated Leased Circuits, UPSs, Modems, Routers, Analog, digital, Microsoft Office including Visio, Spyware and Malware removal. JOBBOSS, CNC and DNC applications.

Avanti Engineering – Carol Stream, IL - IT and Security Administrator Consultant: June 2006-September 2012

Desktop support, application support. Complete network administration documentation, and security, user instruction and training, Video (RapidEye), Epicor Vantage, Nortel BCM400, CNC/DNC application, several time clock and access control systems, analog, digital and IP cameras, Rapid Eye DVR system, cabling and support. Network vulnerability, occasional pen testing, EventSentry Network Monitoring, Application monitoring, Solar winds, Nagios.

Hickory Hills Police Department (PSAP) – Hickory Hills, IL - IT Consultant: June 2005-September 2010

Desktop support, application support. Built and documented their network from the ground up including building all computers, user instruction and training, Windows servers (NT, 2003, 2007) and desktops (XP, Win 7) event logs, rebuilds, maintenance, GFI LanGuard vulnerability analysis software, SonicWall, Cisco Wireless, Cisco Switches, CAT V & VI cabling, ALECS, Leads 2000, Printers, Symantec Backup Exec, Symantec Enterprise Protection & Antivirus, POSS (Police Officer Scheduling Software), Terminal Services, Remote Access using Citrix, PIPS, ISI Capers, L3 Communications Mobile Vision, Livescan, Dictaphone audio logger, several time clock and access control systems, Cook County Wan setup and problem diagnosis, Dedicated Leased Circuits, ICJIA, troubleshooting, hardware, software and wireless maintenance and troubleshooting, UPSs, Modems, Routers, Analog, digital, and IP KVM switches, Microsoft Office including Visio.

Indo-Suez Carr Futures (Chicago, Mercantile Exchange) - IT and Security Administrator: June 1990-October 1995

MIS Director in an integrated AS400/PC/MAC environment. Desktop support, application support. Programming in RPG, Basic, C++, documented software development and network, user instruction and training, Designed server room with fire suppression system), Setup international closed WAN for the Futures and Banking division of Banque Indo-Suez (3rd largest bank in France). Commodities Brokerage Consulting, Cooling Systems Recommendations, Back Office Support & Programming including Brokerage Services, BSI & GMI Parallel programing.

Sylvester Clinical Laboratory – 25 years 1962-1987

Sample collection, storage and preparation; phlebotomy, pathology, daily CBC, SMA24, cholesterol, blood glucose, microscope work skin scrapings, parasite identification, gall and kidney stone analysis, bi-chromatic analyzer, etc. All tests until the bi-chromatic analyzer were done manually. Inventory and ordering chemicals, equipment calibration small maintenance, documentation and record keeping,

Education

Currently working on Cisco CCENT, CCNA, & CCNP certifications

Computer Learning Center-Programming degree

De Paul University - History BA degree

Roosevelt University –Computer Science (Non-degree seeking)

Loyola University Chemistry/Physics (Non-degree seeking)

Greenbriar & Russell - Networking

IBM – System 36/38, AS/400 Communications

Hellerman Tyton Cabling

Leviton – Structured Cabling

Multiple vendor and continuing education and training programs.

Microsoft OEM System Builder

Memberships - NENA National Emergency Number Association, / ASCO, Security Forum, Tech Republic, InfoSec, ICCA, Microsoft OEM System Builder, Sourceforge

US Coast Guard Auxiliary Communications Officer / NSF76 Security Clearance, PADI Rescue Diver, Southern Search & Rescue Team, Du Page Medical Reserve Corp.

Hobbies - Inventing (One patent applied for), Rock and fossil collecting, Vintage Microscope and Music Box, Clock Repair. Electronics (Tesla, Van de Graaff), physics, Woodworking, anything related to water, amateur astronomer, high school level science fair consultant.

Letter of recommendation

Elmhurst, IL 60126

ac45p7@r.postjobfree.com

November 2nd, 2016

Mr. Anthony Pelosi

Area Manager 2-3

Computer Science Corporation - CSC

Dear Future Employer,

It is my pleasure to recommend Robert Sylvester, his performance working as a Level 3 Desktop Technician for CSC on our Zurich account proved that he will be a valuable addition to any company.

I have known Robert for the past few months in my capacity as Area Manager at CSC. Robert worked for me on various projects as a Level 3 Desktop Technician. He was a great asset to our team and has a great work ethic and knowledge.

Robert distinguished himself by consistently providing exceptional customer support and a great attitude. Robert is highly intelligent and has great analytical skills.

If his performance in our company is a good indication of how he would perform in yours, he would be an extremely positive asset to your program.

If I can be of any further assistance, or provide you with any further information, please do not hesitate to contact me.

Yours Sincerely,

Anthony Pelosi

Phone: 224-***-****

Email: ac45p7@r.postjobfree.com



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