Quality Manager

Sarah Cleasby

**** ********* *****, **********, **. 53546

Cellular Phone: 608-***-****

**********@*****.***

SUMMARY

Highly qualified, skilled and result orientated Quality Manager with more than 17 years’ experience in quality assurance, quality control, and quality improvement.

CORE STRENGHTHS

Excellent Communication skills Team player / encourages teamwork

Strong leadership / experienced manager Manage cross functional teams

Result oriented / efficient under pressure Always meets deadlines

Superb organizational skills Effective presentation skills

Critical thinking, decision making and Multitasking / can handle many

problem-solving skills assignments

Strategic thinker / planner

ACCOMPLISHMENTS

Implemented a Printed Circuit Board production line that resulted in a 1-million-dollar

annual savings.

Reduced workmanship errors over a 3-year period from 408 failures to <

Develop action plan to reduce scrap and premium freight cost by $180,000.

Implemented and managed ISO 9001 and ISO/TS 16949.

EXPERIENCE

Director of Quality and Continuous Improvement, 10/2017 to 03/2018

Under Contract with Tri Star Metals Freeport, Illinois

Develop continuous improvement activities to enhance the quality system, such as Lean daily

management, A3/8 step problem solving, 5S, Kaizen, Lean 6-Sigma methods throughout the

organization.

Ensure that all aspects of TSM’s quality systems are sufficiently implemented, maintained and

effective including, but not limited to: internal auditing activity, corrective and preventive

actions (internal and external), supplier quality assurance and subcontractor auditing /

approval process and conduct customer surveys.

Assist with the writing, reviewing and revising of procedures, work instructions and forms.

Responsible to supervise direct reports and their activities.

Maintain AS9100 / ISO 9001 certification at all sites.

Quality Manager, 01/2017 to 09/2017

Under Contract with Illinois Tool Works Rockford, Illinois

Lead Quality for the high paced metal fasteners division that supplies Original Equipment

customers such as Ford Motor. Co., General Motors, and Chrysler.

Drive ITW’s proprietary 80/20 business process.

Develop action plan to reduce scrap and premium freight cost by $180,000.

Lead PFMEA team to review RPN number and develop a reduction plan

Implemented a cross functional MRB team responsible for conducting root cause analysis, investigate possible corrective actions, assuring final corrective action implementation, verifying corrective action effectiveness, and assuring preventative controls are in place if a nonconformance emerges.

Created a Fast Response room visualizing KPI’s.

Implemented a Supplier Dashboard that visualizes the performance of key suppliers and grades them based on various aspects.

Developed 30, 45, 60-day training program for quality personnel.

Provides primary support to the development, implementation, evaluation, and maintenance of a comprehensive and effective Quality Management System (QMS) based on ISO Quality Standards.

Participated in FCA supplier training week. Courses include; New Supplier to FCA training, Error mistake proofing, Problem solving tools, Layered Process Audits, Non-conformance tracking, Corporate Quality Management System overview, 3 legged 5 why, Master PFMEA, and ISO/TS16949.

Quality Manager, 04/2011 to 11/2016

Danfoss Rockford, Illinois

Managed a global Quality Team of professionals in 3 separate facilities.

Lead global work stream groups to gain TS16949 compliance.

Lead a cross functional project team to implement a printed circuit board production line.

Developed root cause problem solving reporting process that resulted in significant failure reduction.

Created critical KPI's to track and improve internal and external issues.

Improved quality targets for FPY, Workmanship, Component, and Test levels.

Established and administered quality control documentation that insures high quality products and commitments to the customer.

Developed Gage R&R and process capability process for Intelligent Screwdrivers and

measuring equipment.

Provide guidance, support, and annual reporting to direct reports.

Meet annual and capital expense budgets.

Lead internal audit team focusing on ISO 9001 / TS 16949 quality standards.

Maintain ISO 9001 / TS16949 requirements.

Quality Manager, 01/2009 to 03/2011

Prent Corporation Janesville, Wisconsin

Managed a Quality Team of professionals in 2 facilities.

Implemented a validation system that reduced customer complaints by 72%.

Evaluate, program and train SPC and Process Capability studies.

Established and administered quality control documentation that insures high quality products and commitments to the customer.

Conducted cleanroom environmental testing

Lead the internal audit team focusing on ISO 9001 quality standards.

Maintain ISO 9001 requirements.

Senior Quality Engineer / TS16949 Manager, 05/2007 to 01/2009

ArvinMeritor Belvidere, Illinois

Lead ArvinMeritor Corporate and Belvidere site to achieve TS16949 certification.

Maintained contact with customer SQA and tier 1 assembly plant on quality related issues for problem prevention, fast response, and timely resolution.

Assisted plant management with functions in quality monitoring and control, continuous improvement, and employee involvement activities.

Facilitated problem solving methods and drove resolution of root causes.

Established and administered quality control documentation that insure high quality products and commitments to the customer.

Lead internal audit team focusing on TS16949 quality standards.

Maintain ISO 9001 / TS16949 requirements.

Senior Quality Engineer, 01/2005 to 05/2007

Bourns Automotive Janesville, Wisconsin

Lead the transition from ISO 9001 to TS16949, which was instrumental to this organization.

Certify, train and maintain SPC system.

Established and administered quality control documentation that insures high quality products and commitments to the customer.

Developed Gage R&R and process capability process for measuring equipment

Conducted cleanroom environmental testing.

Direct contact with suppliers to insure incoming and outgoing product is satisfactory.

Lead the internal audit team focusing on ISO 9001 / TS16949 quality standard.

Maintain ISO 9001 / TS16949 requirements.

Quality Engineer, 03/2000 to 01/2005

Amtec Janesville, Wisconsin

Established and administered quality control documentation that insures high quality products and commitments to the customer.

Worked with customers to analyze and reduce field problems.

Reviewed incoming inspection reports and disposition non-conforming product.

Lead corrective action team to identify problem machine and material issues.

Lead training programs focusing on lean business and quality improvement.

Maintain ISO 9001 requirements.

EDUCATION

Business Management, 1999

U.W. Whitewater Whitewater, Wisconsin

3.8 GPA

Quality and Manufacturing Management, 2015

University of Minnesota Crookston – Crookston, Minnesota

4.0 GPA

ASQ

Certified Six Sigma Quality Engineer

Certified Six Sigma Lead Auditor

Certified Six Sigma Green Belt

Certified Six Sigma Black Belt

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