THERESA MARGARET MENDEZ

**** - ** ******, **. ********, AB T6T 0X7

H: (587) 524 - 4004, Cell: (587) 988 - 8902

E-mail: tmrozario@ gmail.com

OBJECTIVE Looking for Receptionist position

HIGHLIGHTS OF QUALIFICATIONS

• 13 year of work experience in office environment

• Good organizational and time management skills

• Ability to develop working relationships with a range of different people

• Proven ability to generate innovative ideas and solutions to problems

• Ability to maintain confidentiality

• Excellent working knowledge of Microsoft Office packages

• Ability to multi task and manage conflicting situations

• Energetic and self-motivated team player with execution capability

• Ability to write reports and skilled in presentation

• Excellent oral and written communication skills in English WORK EXPERIENCE

St. Theresa’s Roman Catholic Parish (Volunteer Work) Sep 2014 - Till date Mystikal Holidays Pvt. Ltd. Jan 2007 - Dec 2013

Standard Chartered Finance Ltd. Sep 2003 - Dec 2006 Alkem Laboratories Ltd. Jun 2001 - Aug 2003

Hotel Aiswarya May 2000 - May 2001

Administrative Assistant

• Met and greeted clients and visitors to the office

• Prepared different documents and distributed memos

• Handled incoming / outgoing calls, correspondence and filing

• Operated fax, printer, photocopier, and scanner

• Organized business travel, itineraries, and accommodation for managers

• Monitored inventory, office stock and ordered supplies as necessary

• Updated & maintained holiday, absence and training records of staff

• Raised purchase orders and tracked invoices

• Created and modified documents using Microsoft Office

• Set up and coordinated meetings and conferences

• Involved in social media implementation

SAFETY TICKET

First Aid & CPR Level C

Apex Training Solutions 2018

EDUCATION

Bachelor of Arts (English Literature)

St. Xavier’s College for Women, Aluva, Kerala, India 2003 PROFESSIONAL QUALIFICATIONS

Lead Auditor Training Course 2012

BSI Group India Pvt. Ltd.

eACCP - Aptech Computer 2000

Kerala, India

Hotel Management Diploma 1999

IIMS, Kerala, India

Experiences

Mystikal India

Worked as Administrative officer in Mystikal India, Cochin Job Profile

Responsible of the entire Office Administration work, Training to new joiners, Hotel Booings, customer interaction, attending and solving customer queries, working on new Projects of the company & Tour Operation.

Standard Chartared Finance Ltd.

Worked as a Sales Coordinator in Standard Chartered Finance Ltd., Cochin Branch Job Profile

Involved in recruitment of sales persons, Training to new joiners, Administration of Cochin and Trivandram, Coordination with sales people and customers, customer interaction, attuning and solving customer queries, All sort of Back office work like verification and cooperation with Banglore Head Office, issuing study materials for executives and conducting exams and Audit Works.

Alkem Laboratories Ltd.

Worked as a Company Secretary in Alkem Laboratories Ltd., Cochin Branch Job Profile

Responsible of the entire Office Administration work, Coordination of sales team, Distributors and hospitals, coordination with other branches across India and with Higher Designations like Chairman, Vice President, General manager and Zonal Managers, working on Primary and Secondary details of products.

Hotel Aiswarya

Worked as Administrative Officer in Hotel Aiswarya, Cochin Job Profile

Coordination of staff, Interaction with International Customers, Customer query and solving etc.

Reference: Upon request.

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