Sales Customer Service
Resume:
Christina
Larkins
*** ***** ******* ****, ********* NJ
*********.*******@*****.***
https://www.linkedin.com/in/cmlarkins
Summary
Skills
Proficient Google Drive platforms
Certified in MS Software
Magento/Wordpress/Online Sales Platforms
Certified Google Adwords/SEO
Detail Oriented/Strong organizational
Problem Solving/ Self-starter
Excellent written/communication
Multi-tasker/Excellent Time Management
Experience
2017 – PRESENT
Server / Han Dynasty,Cherry Hill
●Friendly, outgoing, charismatic personality well suited for fast paced customer service oriented restaurant.
●Superior salesman, constantly surpassing company's daily and weekly goals.
●Experience with POS (point of sale) terminals, with excellent basic math skills.
JAN 2012 – APRIL, 2017
Executive Assistant – President / Big Idea Brands, NYC
This has been one of the most rewarding and educational positions of my career. I began as an executive assistant to the President and used the knowledge and training he provided to go on to become a business development manager and increase company profits by created a custom uniform division and expanding our online retail platform.
Developed and managed small start-up office from beginning to end. Secured all contracts with office supply companies (telephone, internet, sales, transportation, healthcare etc.) Negotiated lowest price rates for all services. Provided all Human Resource support to staff.
Managed calendar and travel plans for President and director staff. Created everything from memos, conference calls, video conferencing, to international travel plans and arrangements. Followed up with all contracts, expense reports and agreements. Adept with Quickbooks, Outlook, Google interfaces (drive, calendar, docs, sheets) and sales and project management software (salesforce, basecamp, zoho, etc.)
Arranged and oversaw all convention and sales presentations. Including contracts with unions for all electrical/building permits, securing celebrity in-store signings, handling all local taxes/permits, creating dynamic and informative sales brochures, marketing campaigns (both digital and conventional) to ensure highest R.O.I. while providing support for all office personnel in their individual departments.
Implemented and developed FlowPro© custom team uniform division utilizing digital and traditional marketing and branding. Generated an addition $80k in revenue for the company in its first year.
Worked with developers to create e-commerce division, www.FlowSociety.net which I managed, merchandised and developed sales and pricing strategies for. Sales yielded upwards of 150k yearly.
Google AdWords and Analytics certified. Ran daily metrics on website and social media traffic. Using in depth SEO and digital marketing initiatives, increased total website traffic and ROI.
Managed all company e-commerce accounts which accounted for over of total company profit. This includes our own website sales, as well as flash sales third party accounts.
2008-2011
Assistant Buyer / Forman Mills, Pennsuaken NJ
Forman Mills helped grow my retail buying and negotiation skills and catapulted my customer service skills to new levels. As the assistant buyer of 29 locations, I was the “right-hand man” to the Girls Department lead buyer.
●Using trend forecasting and inventory analysis, supplied each store with a successful and profitable selection of merchandise. Performed all allocation/distribution for merchandise purchased for 29 stores
●Handled all daily shipments, receipt flows, order entering, order follow up, RTV’s etc. Ran open to buy, sales, and inventory reports weekly. Analyzed sell through percentages, weekly turn and return rates to build strong buying strategies in department.
●Consistently sought out and developed new business relationships for the company to keep merchandise on trend, varied and profitable. Built and maintained an entirely new “special occasions” department with 6 new brands that increased girls’ sales profits by 15% in the first season.
2002-2008
Sales Manager / [Mobile Eight Apparel Corp. NYC]
Multi-tasking was essential at this fast paced junior denim company. Managing over 60 accounts nationwide, I cultivated successful relationships my accounts through personalized attention, informative follow through and complete professionalism.
Managed over 60 vendor accounts nationwide. Presented line in showroom and developed all sales presentation boards. Maintained all inventory reports and worked closely with overseas factories and production team to ensure timely delivery to each customer. Excellent follow up and daily communication with vendors.
Researched and prepared all reports and presentation materials for weekly meetings with CEO, and sales team. Created all sales charts, brochures and support materials.
Education
CURRENTLY – 2018 ANTICIPATED GRADUATION DATE
AAS - ENGLISH / Camden County College, Blackwood NJ
Working towards my English Education associates degree.
Taking several courses on digital, social and online marketing, to help fine-tune my hands-on experience in this newly emerging platform.
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