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Database Analyst/ Tax Mgr.

Winter Springs, Florida, United States
April 16, 2018

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Brent Rowley

**** ****** ******

Winter Springs, FL 32708



Results-oriented professional with more than 27 years of technical experience in operations, network and database maintenance working for leading data processing companies serving logistics and financial institutions. Excellent analytical and problem-solving skills combined with strong IT experience while equally adept and productive, working independently with proficient interpersonal, written, and oral communication skills.

Massey Services, Inc. (2017 to current)

Sales Inspector:

Obtain new customers through sales of Termite Protection, Pest Control Prevention, Lawn Maintenance and Irrigation Maintenance.

Document all sales and activity on a Daily Sales Activity Report.

Responsible for providing new and current customers with thorough inspections and reports to provide solutions in preventing and protecting homes and businesses of common pests.

Meet with clients each day to provide documents and literature of various common household pests and lawn weeds/diseases in order to better instruct the public on problems that can be solved through the services provided.

Provide Service agreements with warranties that best reflect how a pest control service should treat a customer in providing long term care of pest control issues.

Compliance Solutions, Inc. (2015 to 2017)

Sales Tax Account Manager/Preparer:

Responsible for sorting tax rated files, then preparing and paying all corporate sales tax returns for up to all 50 states for 30+ accounts in the Telecommunications Industry.

Meet all deadlines of tax payments so that penalties, interest and fees would not accrue for monthly, quarterly, semi-annual and annual tax returns.

Map new taxes to revenue files while creating and analyzing necessary Tax Analysis reports for each client for purpose of balancing escrow accounts and providing reports to clients.

Using MS Excel, sort, pay and distribute all corporate sales tax notices received to remain compliant with all states, counties, cities and special jurisdictions.

Maintain escrow accounts for all 30+ accounts verifying that all payments were accurately inputted and showing ending monthly balance before determining deposits needed for the next month.

Create and maintain shipping logs for each client so correct amount of postage and charges is billed to each client for each month.

Responsible for registering and renewing all licenses in each state and city for each account in order to be compliant to do business.

Train new personnel on procedures and methods of filing bulk data files using vlookup for purpose of uploading large amounts of data as well as completing the necessary returns for any given state.

Maintain all records and returns for purpose of various audits that may occur for any given client at any time.

First Data Corporation (STAR Network), Maitland, FL (2011 to 2015)

Database Specialist/Data Analyst:

Responsible for maintaining the Tandem CED Database for both the STAR West and STAR South East Debit Switch Networks.

Perform necessary daily/weekly and monthly checklists to ensure the updating of BIN file processing to and from other national debit networks including Visa/Mastercard as well as necessary maintenance with Processors and financial institutions. Responsible for maintaining and updating checklists as changes are needed.

Manage changes, updates and resolutions for all database issues for both Networks on a daily basis.

Create, update and close necessary change/incident tickets to enable the necessary processing and maintenance of both databases.

Participate in meetings and conference calls when changes and/or projects are needed to be performed to install new updates to all databases for both networks.

Responsible for keeping all Production and Pre-production databases backed up and current.

Create and maintain procedures to best perform duties as required and to be used for training purposes.

Participate in an on-call 24/7 rotation for scheduled production changes and/or production problems.

Work with auditors ensuring that the department completes and passes the annual audit of projects and maintenance from the previous calendar year.

CHEP – Orlando, FL (2007 to 2011)

Data Center Analyst:

Monitored the operating functions of all systems that comprised the CHEP global IS enterprise.

Managed and monitored the entire network, including routers, hubs, controllers, and switches.

Analyzed system performance on multiple platforms, including UNIX and Intel.

Provided performance-tuning recommendations and maximized run-time improvement opportunities.

Tracked and reported service-level metrics to meet or exceed time and budget SLAs.

Prepared management and audit reports on services utilized with all systems.

Identified, analyzed, resolved, and/or escalated system problems while performing root-cause analysis.

Notified support personnel, IS management and outside vendors to minimize downtime of systems/services.

Leveraged productivity tools for effective documentation and communication.

Assisted in the development and aided implementation of technical solutions to business challenges.

Monitored and maintained data center infrastructure, including generators, fire alarms, and water detection devices.

Developed comprehensive guide to describe all operational functions and procedures within the data center.

Sales Associate: Watson Realty Corp/Exit Realty Metro, Winter Park, FL (2004 to 2007)

Represented buyers/sellers of individual homes while listing homes in various residential communities in Orlando and Ocala, Florida.

Southeast Switch (Honor Network)/First Data Corporation (STAR Network), Maitland, FL (1995 to 2004)

Operations Shift Manager (1998-2004)

Managed 24/7 multi-million dollar data center operations facility.

Maintained responsibility for mission-critical, non-stop systems.

Monitored and resolved network and system issues.

Tracked and resolved all issues within the data center.

Monitored the ATM network, ensuring minimal downtime for all financial institutions.

Operations Shift Supervisor (1996-1998)

Maintained and was responsible for all OS operations.

Supervised personnel for one of the world’s largest electronic funds movement switch (Honor) in the world.

Operations Coordinator (1995-1996)

Ensured that settlement processing and all SLAs were met for each platform.

Monitored and maintained all functions and necessary duties relevant to the Honor Debit Switch.

Maintained and wrote corporate data center procedures and guidelines.

Assisted in disaster recovery and continuous processing projects for the Honor debit switch.


Watson School of Realty; Winter Park, FL (2004) licensed realtor

Systems Technology Institute; Altamonte Springs, FL (1986-1987) Certificate in Computer Maintenance Technology

Seminole State College; Sanford, FL, (1985-1988) General course work, including basic programming

Ligonier Valley High School; Ligonier, PA, (1984) High school diploma


Productivity: MS Project, MS Visio, MS Office, Adobe Suite, Lotus Notes, BMC Remedy OnDemand, CA Service Desk

Network: BMC Patrol, BMC Control-M, Mercury SiteScope, WhatsUp, Tandem – EFT for Connex and Advantage, Base-24

Hardware: HP Non Stop K and S-Series Tandem/HP Systems, Intel servers, Unix servers, Topaz, IBM ES/9000 VSE/SP, Tandem Nonstop TXP, Unisys A-17, Paradyne modems, Codex modems, Xerox 9790, Anacomp Datagraphics XP2000

Software/OS: Tandem Tacl, Tandem CED Database, BASE24-eps, Unix, Intel, FileNet, SAP R/3, Manugistics, Siebel, S&R, Portfolio Plus, Hyperion, AS2-Isoft, IBM R56 (900 MIP) OS390, PaySys Vision21, System Guardian

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