Project Manager Management
Resume:
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Bill Hanrahan
QUALIFICATIONS BRIEF
An information system professional with over thirty year’s experience. My expertise lies in vendor and business relationship management, contract negotiations, project management, Infrastructure, Problem/Change management and ITIL.
EMPLOYMENT
Project Manager Feb 16-present
Ministry of Transportation
Project manager for four projects within the .NET SDC with two being cloud based. Managing the onboarding of new staff to the project teams as well as the day to day activities outlined by the Business. Managing timelines, budget and Business expectations as well as risks and issues and planning proper mitigations based on the risk/issue. Using Planview to outline project tasks and resources and approving time of project team members. Presenting status updates at daily scrums and monthly Steering Committee meetings.
Accomplishments: Successfully delivered the HCMS project within the timeline set-out, as well as successfully managed the W10 rollout for Ministry of Labour, the DAD project for Children and Youth Services and the CRM-Planview integration.
Engagement/Delivery Manager - Infrastructure Nov 14-Oct 15
RBC
Engagement/Delivery Manager for RBC Insurance to manage the W7/Office 2010 migration to all assets (Advice Center, Claims, Disaster Recovery etc.) worldwide as well as decommissioning of old assets. Working on-site with the Business and their representatives (22) from all lines of business within Insurance and various vendors (IBM, Dell and iGATE) to negotiate, plan, schedule, communicate and execute the migration. I was responsible for tracking the risks and issues, mitigation plan, timelines for deployment etc. I chaired daily vendor meetings as well as weekly and monthly Steering Committee meetings with internal and external Stakeholders and reported on overall progress to the Client and RBC
Accomplishments: Successfully delivered and migrated over 4500 assets worldwide and installed all business and IT applications on all assets within timeline and budget.
Senior Project Manager - Infrastructure July 14-Oct 14
Toronto Star
For Torstar I was the Senior PM for the Assessment, Design and Implementation of SCCM for the XP, W7 and MAC computers and servers in the Torstar environment across Canada. Managing the vendor (Dell) and internal staff to ensure the project stayed within the timelines, scope and budget. Managed all risks and issues as well as provided mitigation plans. Ensured all testing was completed and software distribution worked within the Torstar environment and was signed off by the Business. Presented at CAB and held weekly team meetings as well as provided weekly status updates to the Project Steering committee comprised of internal and external stakeholders.
Accomplishments: Successfully delivered and tested SCCM on over 3,000 desktops and servers across Canada on time and within budget.
Senior Project Manager – Application Readiness Dec 12 – June 14
RBC
Senior PM for the Application Readiness group I worked with contacts (28) from all lines of business and third-party vendors to ensure all applications (over 2500) are W7 compatible, packaged and put into SCCM. I worked with the Release Management team to ensure the apps were distributed to the proper testing environments and then worked with the testing group and the business to ensure they had appropriate test plans and then tested, remediated as required and moved their apps to the production environment. The applications included a combination of web mobile, client server and mainframe applications. I tracked the issues and risks and worked with all lines of business on financial business cases to acquire funding for any remediation activity.
Accomplishments: Started with over 5,000 applications and brought this down to approximately 2800 which were packaged, tested, remediated required and moved to the production environment and delivered on time and within budget.
Bill Hanrahan
Senior Project Manager - Infrastructure May 11- Dec 12
Loblaw
For Loblaw I was the Senior PM for deployment of Windows 7 to all stores across Canada plus three successfully implemented infrastructure projects (implementing Oracle Exadata, Hitachi storage upgrade and decommissioning of existing hardware as well as implementing DMZ monitoring servers in their DR environment. I was responsible for tracking timelines, issues/risks, communications to the stores and budget. I also managed internal IT resources within Loblaw as well as vendor and relationship management. The projects were all completed on time and within budget.
Accomplishments: Successful delivery of W7 to all stores across Canada as well as implementing an Oracle Exadata system, working with Hitachi on a storage upgrade for all the Loblaw Hitachi servers and implementing monitoring servers in the Loblaw DR environment and delivered within the timeline and budget.
Senior Project Manager - Infrastructure Jan 08-Apr 11
Ministry of Education
For Ministry of Education I was the Project manager for the desktop build/deployment of 5,000 computers province-wide. My responsibilities included coordinating the planning and communication to all locations, budgeting, managing risks and issues and ensuring next day support was provided. I used Visio to provide to provide flow chats to the management team. I also worked closely with the business to ensure they provided feedback on the process through a survey and follow-up directly with them. I also helped lead a team which won an Amethyst award for innovation as we were providing webcasting services to all Ministries province wide. This originally started within the Ministry of Education but soon spread throughout the entire OPS.
Accomplishments: Successful build and deployment of 5,000 computers to all offices province wide and delivered within budget and timelines.
Senior Project Manager - Infrastructure Sep 05 – Dec 07
Smart Systems for Health
At Smart Systems I started as the Senior PM on the EMPI and Wait times project as well as the secure network deployment working with Health care provider’s province wide. I tracked all issues and risks and met weekly with internal and external Stakeholders to provide project updates. I then took over as a Senior Project Manager for the deployment of a province-wide secure email product to the Health care sector. I worked with all health care agencies including hospitals, LHINS, all telco providers and internal support teams to implement province wide. Weekly I provided status reports including all issues and risks as well as a mitigation plan and would present as required to internal and external stakeholders at all levels of the organization.
Accomplishments: Successful delivery of the ONE NETWORK and ONE MAIL systems to the Health care sector across the province.
Senior Project Manager - Infrastructure Feb 04 – Aug 05
Ministry of Community and Social Services
Senior Project Manager to prepare, execute, evaluate and manage from end to end a RFP to clean the hard drives of all old computers across the province and to manage the vendor to ensure over 12,000 computers were cleaned, audited and re-deployed to schools across the province. I also tracked the risks and issues, communications to the offices and the budget. I reported weekly to the Director and provided bi-weekly updates to the project Steering committee.
Accomplishments: Successful delivery of the RFP and the execution of the work to delivery this project for the business within time and budget.
Bill Hanrahan
Senior Project Manager – Infrastructure Jun 02-Dec. 03
Toronto Transit Commission
Project Manager for: 1) upgrade of CA Unicenter. 2) Upgrade of Unicenter AMO, SDO & RCO 3) I also prepared, executed, evaluated and managed from end to end an RFP to acquire a vendor to install CA Service Plus as well as an ACD/IVR tool. I tracked all risks and issues, communicated to the business weekly on the status of the project and provided weekly updates to the project Steering Committee.
Accomplishments: Successful delivery of all projects within the timelines and budget.
Senior Project Manager – Process Improvement Apr.02 – Jun 02
City of Cambridge
At the City of Cambridge, I was the Project Manager performing a review of the Information Services Branch. The review was focused on process, staffing and measuring against industry best practices such as ITIL.
Accomplishments: Successful review and delivery of the report with recommendations to improve the delivery of services.
Senior Project Manager – Process Improvement Oct. 01 – Mar. 02
Ministry of Community & Social Services
Senior Business Architect reviewing their Service Desk, Incident, Problem and Release management processes as well as ACD reporting and providing recommendations for improvement.
Accomplishments: Successful review and delivery of the report with recommendations to improve the delivery of services.
Senior Project Manager – Process Improvement April 01 – Sept 01
City of Kitchener (Information Services Division)
At the City of Kitchener, I was the Project Manager in charge of evaluating the City of Kitchener’s Helpdesk in terms of process and tools, ACD/IVR and staffing. I was responsible for looking at current best practices with the current Helpdesk; industry best practices i.e. ITIL and making recommendations for improvement.
Accomplishments: Successful review and delivery of the report with recommendations to improve the delivery of services.
Senior Project Manager April 01 – July
Ministry of Natural Resources
For MNR I was the Lead Business Analyst working with the Ministry on a possible Alternative Service Delivery approach for Geo-spatial data. We were researching other jurisdictions throughout North America and Europe.
Senior Project Manager January 01 – March
Transamerica Life Corporation
Project Manager/Business Analyst in charge of developing user requirements for the purchase of a Helpdesk and version control tool. The project consisted of developing user requirements, researching the market for vendors, having the vendors demo their products, short list the vendors, and negotiate the pricing with the vendors.
Accomplishments: Successful review and delivery of the business requirements and vendor presentations to allow the purchase of the required delivery tools.
Senior Business Analyst June 00 – Dec.00
Nortel Networks Inc.
Senior Business Analyst for the implementation of an application change management process for the e-Business division. I was also responsible for the development and delivery of training sessions for all impacted employees worldwide.
Accomplishments: Successful delivery of the change management process as well as delivery of training sessions worldwide to all the Business owners.
Senior Project Manager Aug.99-May 00
Ontario Housing Corporation
Project Manager for the design and testing of Netware 5.1 (NDS8, pure IP), GroupWise 5.5, and a Virtual Private Network using Novell’s Border Manager solution. I was also responsible for managing a team of 17 in developing a Y2K remediation solution.
Accomplishments: Successful delivery and deployment of the solution to all business offices across the province managing a team of 17.
Senior Project Manager Feb.99-Jul.99
Ministry of Municipal Affairs and Housing
I was the Project Manager working with the Ministry branches, Ontario Housing Corporation (OHC) and senior management to design Business Continuity Plans (BCP) for each division and OHC offices (60).
Accomplishments: Successful delivery of BCP plans to all business areas across the Ministry province wide.
Full time roles:
IBM – Service Manager – 1997-1999 - two outsourced clients where I was the liaison between the Client and the service delivery teams at IBM
Accomplishments: Successful delivery of services staying within the SLA’s defined by the business and renewal of contracts for both clients.
Ministry of Municipal Affairs and Housing - Helpdesk/Network Ops Manager -1987-1997 – managing a team of 15 made up of a province wide helpdesk for mainframe and client server support and network operations.
Canada Systems Group – Senior Operator/Trainer 1985-1997
Canadian Tire Corp – Senior Operator 1982-1985
Hudson Bay – Computer Operator 1980-1982
EDUCATION
ITIL Certified Sept. 2001
Pink Elephant Toronto, Ontario Sept.PinkElephant Toronto, Ontario
Project Management 2001-2004
Ryerson Polytechnic University Toronto, Ontario
Marketing and Communications 1997-2000
Ryerson Polytechnic University Toronto, Ontario
Public Relations 1992-1996
Ryerson Polytechnic University Toronto, Ontario
Memberships
Project Management Institute
Helpdesk Management Institute
APPC
Courses in the following:
Agile Project Management – Keys to getting started
Project Management – Scheduling and cost control
ITIL Change Management
ITIL Configuration Management
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