Denise Grinwald

N**** Hickory Rd.

Hustisford, Wi 53034

Cell phone: 920-***-****

ac45mo@r.postjobfree.com

Summary of Qualifications

Experienced offie associate, and customer service representative. Proficient in Microsoft Office, Microsoft Word, and Excel, and Quickbooks. Able to operate all office equipment such as fax machines, scanners, printers, 10 key calculator, etc. Type 65 WPM. Works well independently, or in a group or team atmosphere. Ability to work in a fast paced office setting. Learns quickly, and adapts to changes and/or updates.

Work Experience

Customer Service, Accounts Payables/Accounts Receivables

TOPSS Transportation 11/2014 to 04/2016

Took phone calls from clients and established quotes for freight. Paid venders on a weekly basis. Receipted for incoming mail, and entered invoices into both our transportation database and Quickbooks.

Deputy Clerk 1/2013 to 8/2013

Dodge County Clerk of Courts

Some of the duties were as follows; Took minutes in court for the CCAP system, and administered oaths. Opened, receipted for, and prepared all small claims, and

some civil cases filed. Filed and recorded all correspondence and legal documents. Ensured that all

files scheduled for court activity have the necessary documents available. Docketed all correspondence

related to cases. Scanned all paperwork. Entered legal documents such as court decisions, affidavits,

orders for appearances, judgments, etc., into CCAP. Sent out hearing notices. Prepared warrants and

ensured follow-up. Intense written and oral communication, as well as detailed computer work.

Receptionist 1/2008 to 1/2013

Clerk of Courts

Dodge County Clerk of Courts

Answered a multiline phone system and administered calls. Helped customers and directed them to other help in the office if needed. Took in money and receipted for all fines, bonds, and fees for court. Took in all paperwork and files, stamped, docketed and directed to the appropriate clerks and staff. Administered all files and paperwork coming into the office from judges and judicial assistants, and externally from attorney offices, the District Attorney, Public Defender and the public, Data entry and reports for the CCAP system.

Typist II

Aging and Disability Resource Center 8/2006 to 1/2008 Dodge County Human Services & Health Department

Provided information and assistance for older adults and adults with disabilities through phone calls and in office and helping in any way I could assist them with our services. Worked with current customers daily to assist them with meals, and/or transportation as needed. Data entry and computer work on a daily basis.

Receptionist 4/2001 to 7/2005

Snyder Insurance Agency

Answered multi-line phone system, greeted clients, ran a variety of reports for all meetings, ordered supplies, and created monthly newsletters. Entered claims and typed proposals for the commercial insurance department. More duties included organizing and distributing incoming and outgoing mail, and maintaining mail room equipment as well as printers, fax machines and copy machines. In addition I served on the computer committee to assist other employees with problems and updates to the computer system as an IT person would do for most companies.

LKQ Smart Parts, Hustisford, WI 01/1998 to 5/1999

Inventory Specialist’

Duties included the physical inventory of vehicles in an automotive recycling facility, computer entry of inventoried parts, and inventory maintenance.

Customer Service Representative/Sales assistant 5/1999 to 4/2001

Duties included all receptionist duties, assisting sales representatives with administrative duties, completing faxed estimates and creating quotations of auto parts for numerous insurance companies, and automotive repair facilities, retail telephone sales, and assisting retail customers in store. .

Education

Diploma

Hartford Union High School

Hartford, WI

Post High School education includes Microsoft Word, and Microsoft Excel courses taken through Moraine Park Technical College.

References

Available upon request

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