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Information Security Customer Service

Location:
Woodbridge, Virginia, 22191, United States
Posted:
April 16, 2018

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Resume:

Emmanuel Tweneboah

***** ******* *****, **********, ** 22191

571-***-**** ac45lo@r.postjobfree.com

OBJECTIVE:

I am an ambitious and hardworking college graduate seeking a challenging position in a growth orientated company to evaluate the effectiveness of programs and operations, leading to the development and delivery of technology support for management and employees to maximize productivity. I can utilize my skills in IT support, system administration, Information Security, Intrusion Prevention, Vulnerability Assessments, Risk Assessment, Risk Mitigation, Network Disaster Recovery and Business Continuity to help organizations succeed in meeting their current needs as well as future expectations.

EDUCATION

Old Dominion University, Norfolk, VA

Bachelor of Science in Information Systems and Technology May, 2017

Northern Virginia Community College, Annandale, VA

Associate of Science in Information Technology December, 2012

CERTIFICATION:

CompTIA Security +

CLEARANCE:

Public Trust Security Clearance

COURSE WORK

Telecommunications & Network Security Business Policy and Strategy

Accounting Fundamentals Technical Architecture

Network/Server Configuration & Admin Project Management in Information Systems

System Analysis/Design (SDLC) Systems Design/Implementation

Business Analytics/Macro/Micro Econ Management of Information Security

COMPUTER SKILLS

•Microsoft Windows, Macintosh, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Access, Office 365), Operating Systems (MS Server 2008/2012, Windows XP/Vista/7/8/10, Windows 2000 Professional), C++, Java, CSS, SharePoint, Google Drive, Docs, Sheets, Slides, Apple OS, iOS, Android, Blackberry, MS-DOS, Adobe, Symantec Antivirus, Virus/Malware/Spyware Protection, McAfee Antivirus, Oracle, BMC Remedy/Footprints, Raytheon, TeamViewer 11, VPN, Firewall

•Proficient in Adobe Indesign & Photoshop, CSS, HTML, Visio Studio, Visual Studio

•Troubleshooting Hewlett Packard (HP) and Xerox printers, Fax, Scanners and Copiers, Configuration Manager Remote Control, Administered group policy updates, Running system updates, Software installations, Troubleshooting Windows operating systems and Mac OS.

•Deploying machines/ Software

EXPERIENCE:

Moss Cape -: U.S. Army Legal Services Agency (USALSA) IT Specialist

Fort Belvoir, VA

May 2017 – Present

•Administration and support of workstations, laptops, mobile devices, hardware, and peripherals and other devices as needed to prototype and pilot various technologies.

•Provide Tier II support and troubleshoot hardware and software issues.

•Ability to test, install, configure and implement new software packages, technologies, and applications.

•Ensuring information systems reliability and accessibility and preventing and defending against unauthorized access to systems, networks, and data.

•Conducting risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs;

•Promoting awareness of information security issues among staff and ensuring they understand and adhere to systems security policies and procedures;

•Conducting incident prevention, detection, analysis, containment, eradication and aid recovery across IT systems

•Conducting systems security evaluations, and developing systems security contingency plans and disaster recovery procedures;

•Assessing security events to determine impact and implementing corrective actions; and/or

•Ensuring Personally identifiable information (PII) and Privacy data sharing are protected.

Systems Technology Inc Norfolk, VA Help Desk Specialist November 2016– April 2017

•Provided first and second-tier support to end users by responding to telephone, emails and analyze problems, research solutions and provide solid answers easily understood by the customers.

•Provided end users with application packaging and deployment with their desktops, laptops, tablets, and mobile devices.

•Documented, tracked and monitored computer problem to ensure a timely resolution.

•Addressed user's issues such as password reset and account unlock in Active Directory.

•Ensured trouble tickets are captured in tracking system for all service related requests using Remedy.

•Used a management console system to Inventory equipment, Surplus, Image machines

•Reviewed and evaluated Corporate Policy Directives to ensure program compliance

•Executed IT software installments and ability to use remote management tools, Dameware to resolve issues.

Pyteck Services Norfolk, VA IT Desktop Support Intern

May 2014 -April 2016

•Deployed software, installed hardware equipment, configured and troubleshot user machines to provide the latest system requirements.

•Provided customer service support via phone, email and walk-ins.

•Assigned ticket severity, prioritized work accordingly and

collaborated with staff and vendor support resources to resolve issues.

•Follows-up on support issues with customers to ensure that problems are resolved and customer is satisfied.

•Maintained an inventory and database of IT assets.

•Analyzed and reported quarterly data using Microsoft Excel and PowerPoint.

ORGANIZATION

Information Systems & Project Management Professionals (ISPMP) ODU



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