Executive Assistant Customer Service

CHRISTINE C. JODRY

EXECUTIVE ASSISTANT OFFICE MANAGER

Office Administration Business Development Meetings & Events Scheduling & Calendering Customer Services

Highly motivated, result-driven and adaptive Executive Assistant with 20+ years in office management, administrative support, and HR that thrives in a demanding, fast-paced environment. Well organized and proactive in providing timely, efficient and accurate administrative support to company leaders and work colleagues, and consistently slashes company costs and increase revenue through effective methods. Offers exceptional communication, secretarial, and problem-solving skills with verifiable track record of punctuality and work diligence, combining sound time and resource management skills to implement operational initiatives, bring a remarkable change in the overall efficiency of the office, & enhance productivity, client service, overall bottom line performance.

AREAS OF EXPERTISE

Business Intelligence/Development

Administrative Support

Office Organization & Administration

Records & Database Management

Office procedure/Reception Duties

Customer Service

Strategic Planning

Scheduling & Calendaring

Vendor & Supply Management

Spreadsheets & Report Writing

Meeting & Event Planning

Staff training & Supervision

Financial Budget and Analysis

Client Relationship Development

Process & Productivity Improvement

CORE COMPETENCIES

Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.

Demonstrated the ability to learn new organizational processes, workflow, policies & procedures with minimal ramp-up time.

Exceptional interpersonal skills, reliable, and conscientious, with proficiency to promote confidence and build strategic or client relationship, while interfacing positively with people of diverse background

Outstanding problem solving and analysis skills with exceptional facilitation, collaborative, and coordination abilities.

Self-motivated and a great communicator who takes great pride in finding the right solution for difficult problems and committed to improving business productivity and efficiency.

Ensuring that all staff treat customers in a friendly manner & do everything in their power to exceed a customer’s expectations

Critical thinking skills with exceptional scheduling, report writing, bookkeeping, presentation, and public speaking abilities.

Also proficient with computer and possess in-depth knowledge of Microsoft Applications, Publisher Applications, Outlook, etc.

EXPERIENCE HIGHLIGHTS

Business and Administrative support

Effectively provided exceptional business and administrative support to the President, COO, and CFO.

Planned and coordinated all logistics for clothing company at Las Vegas trade shows.

Efficiently served as true gatekeeper to CEO and other top executives with 24/7 available.

Managed executive calendar and extensive domestic and international travel for CEO & 3 Vice Presidents.

Responsible for managing busy travel schedule for high profile 14 times WSOP (World Series of Poker) Champion.

Maintained calendars, coordinated travel arrangements, meetings, expense reports, correspondence & vacation time.

Assisted with special projects, coordinated calendar, screened correspondence, phones, and personal communications.

Served as point of contract for CEO when travelling, orchestrated all needs for large-scale meetings across the globe, and ensured accommodation of last-minute changes.

Meeting & Event Planning

Effectively planned exquisite holiday parties, picnics and executive offsite events.

Conducted research to prepare, gather, and proof briefing materials, agendas, and decks for all executive level meetings.

Scheduled and coordinated weekly, biweekly and monthly research management and new ideas team meetings.

Planned and coordinated successful corporate meetings, marketing and special corporate/promotional events exercising the ability to improvise, improve procedures, and meet demanding deadlines.

Effectively supervised weekly engineering staff meetings capturing salient points to keep department on task. Distributed company-wide announcements, book conference rooms, & coordinate catering for annual staff development forum.

Responded immediately to shifting priorities/deadline while expertly handling all aspects of complex global travel arrangements (commercial and private flights), managing multiple calendars, and resolving scheduling conflict.

Coordinated and supported Board of Directors and Sub Committee meetings including all scheduling, preparation, and information distribution; recording, deciphering, and distributing of monthly minutes.

Responsible for creative theme development for quarterly engineering off-site meetings, sales meetings, holiday party and special events within a modest budget.

Office Management, Customer Service & Reception

Established business relationships with customers by networking creatively and effectively.

Created and designed high-level PowerPoint presentations featuring tables, graphs, and charts.

Effectively managed office supply vendors, building maintenance and catering needs.

Extracted information from registrations, applications and executed contracts, contract information and action memoranda.

Utilized excellent customer service skills while acting as the liaison between employees and customers.

Handling confidential documents, including filing, scanning, faxing; maintaining calendar and scheduling meetings and conference calls; drafting documents using Microsoft applications, specifically tables in Word and Excel spreadsheets;

Maintained all corporate records, personal financial statements and employee personnel files.

Maintained the highest level of confidentiality and integrity dealing with mergers and acquisitions.

Handled other administrative duties such as meeting and greeting visitors, screening and answering phones, typing, scanning, binding, & providing reports and making deliverables for the clients.

Human Resources Management

Assisted with the recruitment of new staff members, such hiring legal specialist, managing of over 50 applicants, recording and reviewing data for purposes of equal opportunity and completing other work as assigned.

Collaborated with the management team to create and post weekly and monthly reports for leadership and administrative teams and acted as a liaison between all departments to ensure proper communications and reporting practices.

EMPLOYMENT HISTORY

Executive Assistant to the President and CEO

Silver Spring Networks, San Jose, CA Jan 2017 – Jan 2018

(Acquired by Itron January 2018)

Executive Assistant to CFO, CPO, and 4 Senior VP’s

Conviva, Foster City, CA Apr 2016 – Nov2016

Executive Assistant to the CEO, CTO, CFO and BOD

Appcelerator, Mountain View, CA Sept 2013 – Apr 2016

(Acquired by Axway April 2016)

Personal Assistant/Executive Assistant

Phil Hellmuth Palo Alto, CA Aug 2008 – Sep 2013

Executive Assistant/Office Manager

Coravin Waltham, MA Jan 2012 – Jan 2013

EDUCATION & CERTIFICATION

Associates in Science Degree, Middlesex Community College

Recommendations available on request

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