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Customer Service Administrative Assistant

Cabot, Arkansas, United States
April 16, 2018

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*** ****** ****, *****, ** ***** (C) 501-***-****

professional summary

To use my skill set in order to elevate my team to a higher level of unity, cohesiveness, and excellence in our everyday duties. To be someone who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.


Excellent communication skills


Microsoft Word

Microsoft Excel

Customer service-oriented

Data entry

65 WPM

Business Ethics


Professional phone etiquette

work history

Daycare Assistant Sep 2012 - May 2013

Tara's Tiny Tots Lawton, OK

Encouraged good behaviors using the positive reinforcement method.

Established a safe play environment for the children.

Organized and engaged in recreational activities such as games and puzzles.

Followed state guidelines on meal preparation.

Kept records of children's progress, and any concerns, or praises.

Communicated openly with children's parents about daily activities and behaviors.

Meticulously sanitized toys and play equipment.

Business Development Representative Oct 2015 - Aug 2017

Russell Chevrolet North Little Rock, AR

Arranged potential client contacts, cultivated relationships and followed through all service needs.

Carried out administrative duties for the service department.

Scheduled appointments for routine maintenance, recalls, repairs, using ADP, CDK and Reynolds software.

Filed confidential customer information, including credit reports.

Maintaining updated customer and vehicle information to provide more accurate service.

Ordered parts, confirmed inventory was in stock.

Customer retention

First line and last line customer service.

Check in with customers to ensure their experience with our service department was excellent.


High School Diploma: 2002

North Pulaski High School Jacksonville, AR

Administrative Assistant 2014

Penn Foster Scranton, PA

3.9 GPA


Created the first ever Business Development Representative position for the service department at Russell Chevrolet.

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