Customer Service Manager

Edward Sproule

Property Manager

*** **** **** ******

Cell: 201-***-**** *********@*****.*** Elmwood Park, NJ 07407 Experience

Property Manager / REALTOR; All Professional Realty; Butler, NJ 2016-Present

Hands-on management of operations and maintenance to preserve and increase value of residential properties

Design and implement effective marketing initiatives for existing and potential residents

Review and approve all prospective tenant applications

Negotiate, prepare and monitor all legal documents relating to tenant occupancy

Schedule and supervise inspections and maintenance programs

Evaluate, approve and monitor all vendor contracts

Review and reconcile accounts payable and receivable

Develop and administer complete and accurate annual budgets

Present monthly management reports including updates on administrative items, financial situation and property conditions

Interview, hire, train manage performance of onsite staff

Respond to, investigate and resolve all tenant concerns to achieve a high level of customer service and satisfaction

Monitor and ensure compliance with all rules of occupancy

Monitor all state and local codes for compliancy Senior IT Support Technician; Lodi School District; Lodi, NJ; 2002-Present

IT Support Professional for school District consisting of 8 school buildings Property Manager / Owner;

Managing properties that I own at a profitable level since 2003 Qualifications

Hiring, training and coaching

Relationship building and retention

Strong interpersonal and communication skills via in-person, phone, text or email

Demonstrated ability to satisfy tenants through analysis and problem resolution. Recognized as the “go-to-person” for immediate response and resolution to tenant issues.

Organized, take-charge professional with exceptional follow-through abilities and detailed orientation, able to plan and oversee projects from conception to successful conclusions.

Strong technical background with many years of dedication and experience with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction.

IT expert. Strong computer skills including Microsoft Office products Education and Certifications

New Jersey Real Estate Agent- December 2016

REALTOR- Passaic County Board of Realtors NRDS# 611015444

Metropolitan Technical Institute- Saddle Brook, NJ; Graduated 1979; Diploma

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